Cancellation Policy Cancellations PRIOR to 10 days of the scheduled arrival date will be refunded less $50 booking fee. There will be NO REFUND if cancellations are made within 10 days of the schedule arrival date.

***On receipt of RESERVATION 1 nights accommodation will be taken as a NON REFUNDABLE DEPOSIT.*** (see below) ***The total price of RESERVATION may be charged anytime after booking*** No refunds for cancellations of bookings Consideration may be given to hold entire deposit for a future booking with in the next 6 months. No refunds whilst booking is in progress Deposits are non transferable. No refunds given for cancellations due to weather conditions, natural disasters including evacuation or any other circumstance beyond control of Management of BROWNHILL CREEK TOURIST PARK By continuing this booking you agree to abide by the terms and conditions of BROWNHILL CREEK TOURIST PARK which may be varied from time to time. The Person Named on the Receipt is responsible for all persons in their Cabin /Site including any visitors. Min two night bookings/tariffs apply to weekend bookings and all on line bookings. Peak tariffs apply to long weekends/school holidays (Oct-April) Min three (3) night bookings/tariffs apply to all long weekends** Min Five (5) night bookings/tariffs over Easter** Min Seven (7) night bookings/tariffs over Xmas /New Year**. Check in time for cabins is 2pm - Sites 12 midday Specific Site and Cabin Numbers are not Guaranteed(where possible all requests will be considered) Check out time strictly 10am (a second nights tariff will apply unless otherwise arranged) All cabins are NON Smoking- $50 Cleaning fee may apply for cabins smoked in $50 Cleaning fee may apply for cabins left in an unacceptable manner No refunds given for cancellations due to weather conditions, natural disasters including evacuation or any other circumstance beyond control of Management of BROWNHILL CREEK TOURIST PARK No Pets allowed in cabins under any circumstances (please advise visitors and other guests) Noise Policy applies All cabins must be left clean and tidy Intoxicated or Drug affected individuals will be asked to leave. No further discounts apply to 7 and 4 night specials. As of November1 2017 prices subject to change.

-Terms and Conditions: Disclaimer: Information on this site is posted in good faith and updated regularly, but Airport Tourist Village Melbourne cannot guarantee its completeness and accuracy. Airport Tourist Village Melbourne does not accept any liability to you or any third party for any error or omission on this site and may change any information on this site without prior notice and does not warrant that this site will be uninterrupted, error free or that any information or other material accessible from this site is free of viruses or other harmful components. Airport Tourist Village Melbourne does not make any representation about the suitability of information, products, and services on this site for any purpose. The site is provided on an "as is" and on an "as available" basis. You assume all responsibility and risk for use of this site. Airport Tourist Village Melbourne is not liable for any direct or indirect loss resulting from your use of the information on this site. Airport Tourist Village Melbourne reserves the right to refuse entry. Third Parties: Reference in this site to any products, services, processes, trade names, trademarks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation to you by Airport Tourist Village Melbourne. Privacy Statement: For details of how we may use information which Airport Tourist Village Melbourne obtains from you by your use of this site, please refer to the Privacy Statement. Privacy Act 1988 Airport Tourist Village Melbourne is committed to the protection of your personal information. We collect various personal information from you and we appreciate that you could be concerned about how that information is collected, used and protected. The Privacy Act 1988 (Cth) (the Act) governs the way we collect, use, disclose and store your personal information. This Privacy Policy describes how we aim to adhere to those principles contained within the Act. Collection of Personal Information Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. Airport Tourist Village Melbourne may collect personal information about you in the form of your: name and address, email address, computer IP address, phone numbers, date of birth, financial information such as bank or credit card details, previous dealings with us. We may collect personal information from you in various ways, to include dealing with you in person, over the telephone, through our website or email server, or through customer feedback or survey forms. Sometimes we may collect personal information from a third party but only if the individual has consented to such collection, or from a publicly available source. If you visit our website or send us an email we may collect personal information from you from these sources, particularly when you fill in online forms, make a payment to us, participate in an online forum, join a mailing list or from the content of your email. Use and Disclosure of Personal Information The information we collect about you is used for reasons directly related to our business to allow us to perform the services you expect from us. For example, we may use your personal information to provide you with information and updates, which could include marketing materials; arrange services to be provided; undertake statistical analysis; for accounting purposes or to evaluate the effectiveness of the services we provide. Your information is strictly confidential and we will not sell, rent or give your personal information to a third party; unless: You have given your consent; You would reasonably expect, or have been told, that information of that kind is usually passed to a third party. Third parties may include insurance companies, government agencies or medical practitioners; It is required by law; It will lessen or prevent a serious and imminent threat to somebody's life or health. Access and Quality of Personal Information We want to ensure that the information we collect is up-to-date and accurate. In order to achieve this, our staff may monitor your personal information and will update our database when you inform us of any change to your details. If you request to see what personal information we hold about you, we will grant access unless we consider there is a sound reason under the Act, or other relevant law, to withhold the information, for example that a disclosure would unreasonably interfere with the privacy of another. Security and Storage of Personal Information Upon receipt of your personal information we take all reasonable steps to protect that information against loss, unauthorised access, use, modification or disclosure. We aim to store your information in a secure environment to include, password protected electronic files, maintaining virus protection software, securing paper files in locked cabinets and physical access is restricted to authorised personnel. When we no longer need your personal information we will destroy or delete it in a secure manner. We adhere to the following Privacy Principles We only collect personal information by fair, lawful and non-intrusive means. We only use or disclose information for the purpose for which it was collected. We take reasonable steps to ensure the personal information we collect, use or disclose is accurate and up-to-date. We have procedures in place to protect the personal information we hold from misuse, loss or unauthorised access. We clearly set out our management of personal information in a Policy, which we make available to anyone who asks for it. We provide individual access to personal information held about the individual, and if we cannot provide access we will give reasonable written reasons for declining the request. We will use Commonwealth Government identifiers for the purpose for which they were issued, and we will not adopt our own identifiers of an individual except where it is necessary to carry out our functions effectively. Your Responsibility: You must keep secure any means of identification which Airport Tourist Village Melbourne supplies to you in order to use services on this site. You must supply accurate and not misleading information when using services on this site. Changes: Airport Tourist Village Melbourne may change or modify these site terms at any time by posting such changes here. General Payments: The balance of your account is payable on arrival and any additional charges incurred during your stay are payable direct to the park and must be settled prior to your departure. Pets: For the comfort of our guests, Airport Tourist Village Melbourne have a strict no pet policy, with the exception of medically required guide, hearing or disability dogs. Minimum Age - You must be at least 18 years of age to make a reservation. Arrivals - may check-in from 2pm. Departures - are due by 10am. Special Requests - you acknowledge that Special Requests are on a request basis and are not guaranteed. Cancellation Policy If you notify the Park of your cancellation at least 28 days before your scheduled arrival, your deposit less a $22.00 cancellation and administration fee will be refunded. If you provide less than 28 days notice of cancellation, your deposit less the cost of one nights accommodation will be refunded. In addition, on-line booking fees will not be refunded and there is no refund for early departures. Disclaimer: Information on this site is posted in good faith and updated regularly, but we cannot guarantee its completeness and accuracy. We do not accept any liability to you or any third party for any error or omission on this site and may change any information on this site without prior notice and does not warrant that this site will be uninterrupted, error free or that any information or other material accessible from this site is free of viruses or other harmful components. Changes: We may change or modify these site terms at any time by posting such changes here.

Payments on cancelled bookings more than 7 days from the arrival date will be refunded less a $50 cancellation fee.  Within 48 hours you will forfeit the 1 night’s accommodation booking cost.  Management will make a case by case assessment of special circumstances.

This Park may require a Cabin Security Deposit on check in.

1. Booking Amendment and Cancellation Policy for bookings made directly with our office or online on our website alexbeach.com.au. Off-Peak reservations: If you need to change your reservation outside 48 hours of your stay, please contact our office and we will gladly assist you with this. If you are unsure of the dates for your alternative booking, we will hold a credit for you to be used within six (6) months. If you need to change your reservation within 48 hours of your stay, we will do our best to resell your booked accommodation or site. If we do resell the accommodation or site for the entire stay, we will happily transfer your booking to a revised date, to be within six (6) months. In the unlikely event we are unable to resell the accommodation or site reserved for you, unfortunately you will forfeit your deposit. Please do not get upset with our Staff when they abide by this policy. If you need to cancel your reservation outside 28 days of your stay, a $30 administration fee will apply. Our office will refund your deposit (less the $30 administration fee) the day the cancellation is made. However, it may take additional time for your bank to deposit these funds into your bank account. If you need to cancel your reservation within 28 days of your stay, unfortunately you will forfeit your deposit. Peak reservations: 24 December 2016 to 06 January 2017 & Easter: 13, 14, 15, 16 April 2017 If you need to change your reservation outside 28 days of your stay, please contact our office and we will gladly assist you with this. If you are unsure of the dates for your alternative booking, we will hold a credit for you to be used within six (6) months. If you need to change your reservation within 28 days of your stay, we will do our best to resell your booked accommodation or site. If we do resell the accommodation or site for the entire stay, we will happily transfer your booking to a revised date, to be within six 6 months. In the unlikely event we are unable to resell the accommodation or site reserved for you, unfortunately you will forfeit your deposit. Please do not get upset with our Staff when they abide by this policy. If you need to cancel your reservation outside 42 days of your stay, a $30 administration fee will apply. Our office will refund your deposit (less the $30 administration fee) the day the cancellation is made. However, it may take additional time for your bank to deposit these funds into your bank account. If you need to cancel your reservation within 42 days, unfortunately you will forfeit the required deposit. 2. Reservations booked through The Expedia Group and its subsidiary companies: Please contact your booking agent on 1800 781 157. Changes can be made to your reservation in accordance with the Alex Beach Cabins and Tourist Park Cancellation policy, however please note we have a no refund policy for online bookings. 3. Reservations booked through Booking.com: Please contact your booking agent on (02) 8228 1535. Changes can be made to your reservation in accordance with the Alex Beach Cabins and Tourist Park Cancellation policy, however please note we have a no refund policy for online bookings. 4. Changes to bookings made after check-in: Refunds will not be available if you reduce your length of stay or change your mind about staying with us due to bad weather. If you have a family emergency or medical emergency, we will offer a credit for your booking if we are able to resell the accommodation site. Please do not be offended if our staff ask you for proof of this occurrence.

If you are unable to keep this booking, please contact All Seasons Holiday Park at your earliest convenience for a refund (less a cancellation fee of $30.00) provided a minimum of 14 days notice is given prior to your scheduled arrival date during off peak times. IN peak periods where full payment is due 1 month prior , there are no refunds.  No refunds for early departures.  Refunds will be issued via EFT, so please have bank details available.

COVID-19 Cancellation
No refunds. Should a State Government or Commonwealth Government directive be issued and means you are no longer able to travel to or from your destination, withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months.

CANCELLATION & BOOKING POLICY BOOKING POLICY DEPOSIT 50% OF TOTAL AMOUNT CANCELLATION POLICY Refund less 10% of total booking price provided booking is re-let in full Cancellation 3rd party websites first night cancellation policy applies NO REFUND FOR EARLY DEPARTURE. A CASH REFUNDABLE KEY DEPOSIT OF $20.00 IS REQUIRED UPON CHECK IN

The Anchorage Holiday Park has a NO REFUND policy. *Group bookings cannot be made online. For group bookings call tollfree 1800 639127 *Pets by prior arrangement ONLY. Cabin bookings with pets not accepted through online bookings. Pets not allowed in camping area during peak periods. *Your booking is a contract that the Anchorage Holiday Park will honour. Any breach of rules, or booking conditions will result in termination of contract and forfeit of fees paid. *A contract will not be entered into with any person under 18 years of age. A responsible adult must accompany such persons. *WHERE AVAILABILITY IS SHOWN BUT A BOOKING CANNOT BE MADE ONLINE - PLEASE CALL PARK ON 1800 639127 (Bus Hrs ) *Caravan and Tent sites will accommodate up to 6 persons - MAXIMUM 4 adults. *Caravan and Tent sites will accommodate a caravan and annex or a family sized tent plus a car and a small boat or trailer. *Bookings for caravans which exceed 7 metres (24 feet) overall must notify park to ensure site availability. *Cabins accommodate 5 to 6 persons (depending on category) - MAXIMUM 4 adults.

Cancellation Policy Off Peak period cancellations: ACCOMMODATION CANCELLATIONS: Must be received at least 7 days prior to arrival for a full refund less $40 cancellation fee. No refund if less than 7 days notice given. SITE CANCELLATIONS: must be received 48 hours before arrival, for a full refund less $15 administration fee. No refunds if less than 48 hours notice given.

If the booking is cancelled more than 14 days prior to the commencement of the booking monies received will be refunded less $50 administration fee. If the booking is cancelled 14 days or less prior to the commencement of the booking monies receives will be not be refunded.

1. Peak season is any long weekend, school holiday, Easter and Christmas or Special Events.
2. Check In – 2pm       Check Out – 10am cabins, 10am sites
3. Office hours are 8.30am to 6.00pm (if you are arriving outside of these hours, please advise the office so we can make alternative arrangements for check-in).
4. Final payment will automatically be taken 30 days prior to your arrival for long weekends, Melbourne Cup weekend, Christmas, Easter and Victorian School Holidays final pay.  There are no refunds given during this time.
5. Please note that whilst every effort is made to accommodate your preferred site or cabin number, they are not guaranteed.
6. Should the number of people vary, the tariff may alter. Additional fees are applicable for day and overnight visitors. Please ensure if you are having visitors that they register at the office on arrival.
7. Parking:  Each cabin has a driveway with space for one car. A second vehicle can be parked in our visitor’s car park. Each site fee allows for one car per site.
8. BOOKING POLICY: All bookings require 1 night’s deposit to secure your booking. All online bookings will be charged at the time of the booking.
9. CANCELLATION POLICY:  All cancellations incur a $20.00 administration fee.
10. There will be NO REFUNDS for any cancellations within 14 days of arrival date during our non-peak periods and NO REFUNDS for any cancellations within 30 days of arrival date during our peak periods. (All third-party bookings will adhere to the booking terms and conditions.)
11. Once the site or accommodation has been occupied, no refund or transfer is available.
12. Site fees cover a caravan and annexe or one tent per site. No teenagers to remain on site/unit without parental supervision.
13. Tents cannot be erected around accommodation units.
14. Day Visitors are welcome between 9.00am and 9.00pm and all visitors must register at the office on arrival.  Visitor’s cars are not permitted through to accommodation or sites.
15. Overnight Visitors: Fees are applicable, and visitors must register at the office on arrival.  All accommodation and sites: $20 per night.
16. Fires & BBQ’S: BBQ’s or heaters that require an open flame source e.g. heat beads or any other type of outdoor heating is not permitted.  Campers using gas barbecues should familiarise themselves with summer fire regulations.  BBQ’s are not permitted to be lit on the decks of the accommodation units.
17. We have free wireless internet available.  Please see reception for details.
18. All accommodation, amenities buildings and playground areas in the park grounds are strictly non-smoking. A $200 cleaning and deodorising fee will apply to all guests found smoking in cabin accommodation. A $50 cleaning fee will be charged if dishes are not washed and placed on the drying rack prior to departure.

Terms & Conditions: 

• All bookings must be paid for in full on or before arrival, unless prior arrangement has been made with management.
• Guests may be asked to produce valid photo identification upon arrival.
• A valid credit card must be provided for all cabin bookings. Charges will be made whereby cabins are not left within terms of cabin hire agreement.
• A $100.00 cabin bond will be charged out on arrival
• Strictly no individual fire pits/baskets are allowed.
• Only 1 Vehicle per Cabin/Site

Check in: 2.00pm cabins / 12.00pm sites
Check out: 10.00am

Reception Hours
Monday - Sunday 8:30am - 5:00pm
If arriving after 5pm, please let us know in advance so we can go through our late arrivals procedure with you. 

Cancellation Policy:

• All cancellations incur a 25% admin fee. Peak period cancellations require 28 days in advance and non-peak require 14 days in advance notice.
• If you need to leave early, unfortunately, it is at your own expense.

Pet Policy:

• Allowed on Powered and Unpowered sites ONLY.
• Pets must be on short secure leads at all times.
• Please clean up after your pet using the Doggy Bags provided.
• Pets should not be left unattended if you go out
• Pets are not permitted in any communal areas.
• No Pets allowed in any Cabins (with exception of dedicated Pet Cabin) Surcharge Applies
• All dog owners, whether you have expressly agreed or not, you assume all liability regarding your dog being on our premises and indemnify us against all and any damages, all or any claims or other suits that may arise as a result of your dog being anywhere in our caravan park.

Cancellation Policy: All cancellations attract a minimum $25 cancellation fee. Individual bookings that are cancelled within a week of arrival lose their deposit in full. Deposits held for Group Bookings will not be refunded if cancelled within 30 days of arrival date. No refunds will be given for early departures.

- Full payment is required upon booking. Please enter your credit card details for payment. The payment will be transacted within 24 hours and a Booking Confirmation Letter will be emailed to you. - If more than 30 days notice is given for a reservation cancellation, guests will be refunded their deposit less a AUD$50.00 cancellation fee per booking. If 30 days or less notice is given for a cancellation, no refunds or credit will be provided on monies paid. At least 14 days notice must be given for booking or date alterations. An administration fee of AUD$50.00 per reservation will apply for each date change or change of cabin and/or site type. All changes are subject to availability. No refund will be given for any no-show booking/s or early departures. *Member rates do not apply to all accommodation and packages.

Conditions of Booking (outside of peak times) This reservation has been accepted and quoted for the number of guests stated. Additional guests will incur further charges and/or the requirement for additional sites/cabins. The balance of the tariff is payable at the time of arrival by cash, EFTPOS, or credit card. No personal cheques will be accepted. Any balances outstanding after 30 days will incur a $30 late fee. Balances still outstanding at 60 days will also be liable for all legal and debt recovery costs. Whilst management will do its utmost to accommodate your requests, it reserves the right to relocate your booking to another similar cabin or site should circumstances arise that warrant such a change. No refunds are given for early departure, and any payments made, including deposits or tariff balances, are not transferrable. Persons under 18 years of age must be accompanied by a parent or guardian. Management reserves the right to cancel any booking made by a person under the age of 18. Management welcomes pets on our Powered and Unpowered sites. They are not welcome inside our accommodation or in the amenities blocks, the camp kitchen, BBQs and the playground. Conditions of Cancellation (outside of peak times) Cancellations are, where possible, to be made in writing. All monies will be repaid to the account from which they are paid. Cancellations made 3 days before the arrival date will be entitled to a full refund less a $20 cancellation administration charge. Cancellations made within 3 days of the arrival date will forfeit all monies paid. If you fail to arrive on the day indicated when you made your booking or within 24 hours of that date, you will forfeit all monies paid.

Park Management reserves the right to relocate or cancel any booking at its discretion. Changes and cancellation to reservations must be made more than 7 days prior to arrival. If a cancellation is less than 7 days of arrival date, the deposit is forfeited this includes long weekends. For cancellations made more than 7 days prior to arrival, a refund may be issued (an administration fee of $20 will apply) or the entire deposit can be held to use within a 12-month period. Refunds shall not be given for the following: Early departures. Less than 7 days’ notice of cancellation. Please note: If you don’t return all keys there will be a $20 charge per key not returned.

G’day Rewards in park member benefits are not redeemable at Ayers Rock Campground. Member discounts are only available at time of booking when membership number is applied. Any additional offers over and above the members standard 10% discount will only be available to be booked through G’day Parks digital platforms from time to time.

AYERS ROCK CAMPGROUND BOOKING TERMS AND CONDITIONS
Effective:  [01/07/2022]
OVERVIEW
These Terms and Conditions apply to all individual and small group bookings (bookings under 9 sites or less) of campground site(s) at Ayers Rock Campground made via gdayparks.com.au/ (‘G’Day Parks Website’) or the G’Day Parks App.  For group bookings (10 sites or more or a booking with 10 people or more), additional conditions may apply and must be booked directly with Voyages via phone (1300 134 044) or email (cg.reservations@voyages.com.au).
The Ayers Rock Campground is owned and operated by Voyages Indigenous Tourism Australia Pty Ltd ABN 82 146 482 591 (‘Voyages’ or ‘us’). 
The G’Day Parks Website and G’Day Parks App are operated by Australian Park Licence Co Pty Ltd ABN 99 622 566 205 trading as G’Day Parks (‘G’Day Parks’) and are independent of Voyages. 
By proceeding with an Ayers Rock Campground booking via the G’Day Parks Website or the G’Day Parks App, you agree to these Terms and Conditions.  The person making a booking is deemed to have accepted these Terms and Conditions on behalf of all persons included in the booking.
You warrant to us that: (a) you are 18 years old and have the power and authority to enter into a binding contract with us; (b) the information you provide us about yourself is true, accurate, current and complete as required by any registration process; and (c) you will maintain and promptly update this information to keep it true, accurate and complete.
These Terms and Conditions are effective as at the date specified above and may be amended or supplemented by Voyages at its discretion from time to time.  The Terms and Conditions applicable to your booking are those that are current at the time your booking is made.
RATES AND PAYMENT
2.1      The rates quoted on the G’Day Parks Website or G’Day Parks App are in Australian Dollars.  Voyages accepts no responsibility for any differences in currency exchange rates or refunds relating to currency exchange fluctuations.
Children 5 years and under stay free of charge when accompanied by a parent or legal guardian. Reduced rates apply for children aged 6 – 15 years.
2.3      All bookings require payment of 100% of the booking charge at time of booking.
2.4      All bookings payments are processed by G’Day Parks.  A credit card surcharge may apply. Please refer to G’Day Parks Website or G’Day Parks App.
CANCELLATIONS
3.1      If you wish to cancel or modify your booking you must notify us in writing by sending an email to cg.reservations@voyages.com.au.
3.2      Any request to change your booking will be subject to availability and may incur additional fees and charges.
3.3      For cancellations which are confirmed more than 7 days prior to your scheduled check-in date, you will be refunded any payments made by you for the booking (less any G’Day Parks processing or cancellation charges).  Refunds are processed by G’Day Parks and are subject to any processing or cancellation charges imposed by G’Day Parks.
3.4      For cancellations which are confirmed 7 days or less prior to your scheduled check-in date will incur a cancellation charge equivalent to 100% of the booking charge.
COVID
4.1      If a COVID government restriction has been imposed or is likely to be imposed which will affect your ability to travel to Ayers Rock Campground for your booking or our ability to provide you with the campsite or cabin accommodation booked by you, then we may cancel your booking by written notice to you. 
4.2      If we cancel your booking then we will provide you with a refund of any payments made by you for the booking and you fully release us from any claims, losses, liabilities, costs, compensation or expenses that you may have in respect of the cancellation.
EARLY DEPARTURES AND NO SHOWS
5.1      No refunds will be provided in the event you do not show up for your stay on your scheduled check-in date or you depart early for whatever reason.
ALTERNATIVE SITE
6.1      In the unlikely event that Voyages cannot provide the specific site booked by you, you acknowledge and agree to be relocated into an alternative site at Ayers Rock Campground which in our reasonable opinion is of comparable or superior quality.  If a comparable site is not available, then appropriate compensation (which may be non-monetary) will be offered.
CHECK-IN REQUIREMENTS
Check-in is from 3pm to [7pm].  The reception is closed from 7pm.
You will be required to provide the following documentation and information at check-in:
government issued photo identification;
vehicle registration details; and
a credit card authorisation.  This credit card authorisation may be used to cover incidental items including but not limited to security deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.
CHECK-OUT REQUIREMENTS
8.1      Check-out is at 10am.
8.2      Cabin Check-Out:  You must return all cabin keys to reception at check-out.  Lost keys may incur a replacement cost.  Cabins must be left in a clean, tidy and undamaged condition.  Cabins which are not left in a clean and tidy condition will incur a cleaning fee.
PRE-ARRIVAL EMAIL COMMUNICATIONS
9.1      You consent to Voyages sending you pre-arrival email communications using the email that you provide with your booking.  These pre-arrival emails will contain information relevant to your stay at Ayers Rock Campground (such as check-in requirements) and may include marketing and promotional material about Ayers Rock Resort.  You can opt-out of receiving these pre-arrival emails at any time by clicking on the unsubscribe link in the emails.
GUEST CONDUCT POLICY
10.1    A Guest Conduct Policy applies at Ayers Rock Resort including Ayers Rock Campground. By agreeing to these Terms and Conditions, you and your party also agree to comply with the Guest Conduct Policy which is published on www.ayersrockresort.com.au/terms-and-conditions/guest-conduct.
10.2    In addition to the Guest Conduct Policy, you and your party must at all times comply with all rules, procedures and policies that apply to the Ayers Rock Campground and notified to you by Voyages or any of its staff from time to time (whether verbally, on signage placed around the campground or Ayers Rock Resort, via email or published on our website www.ayersrockresort.com.au.
PETS POLICY
11.1    Cats are not permitted anywhere in or around Ayers Rock Resort (including Ayers Rock Campground) or the National Park as they cause problems for native animals residing in these areas.
11.2    Dogs are permitted at the campsites in Ayers Rock Campground provided they are kept on a leash at all times and owners clean up after their dogs. 
11.3.   Dogs are not permitted in the cabins.
11.4    The National Park has its own dog policy which can be found by visiting www.parksaustralia.gov.au.
PRIVACY
12.1    Any personal information that you provide the G’Day Parks Website or G’Day Parks App will be subject to the G’Day Parks’ Privacy Policy which can be found at gdayparks.com.au/privacy-policy.
12.2    When you provide any personal information to us direct, you agree to the collection, use and disclosure of your personal information in accordance with our Privacy Policy which published on www.ayersrockresort.com.au/terms-and-conditions/privacy-policy.
GENERAL
13.1    To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Voyages are excluded under these Terms and Conditions. Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability which cannot be excluded under the Australian Consumer Law.
13.2    These Terms and Conditions are governed by the laws of New South Wales, Australia.
13.3    Voyages is not responsible for any liability or loss arising out of any occurrences or conditions beyond Voyages control, including but not limited to acts of terrorism, acts of God, war, strikes, theft, delay, weather conditions, epidemic, pandemic or any other type of public health emergency, civil disorder, disaster or changes in government regulations, directives or declarations.
13.4    You and your party are responsible for the safekeeping of any valuables, personal belongings, goods and vehicles that you and your party bring into or onto Ayers Rock Campground or Ayers Rock Resort.  Voyages does not accept any responsibility for any loss or damage to such items.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

All cancellations must be in writing. All cancellations incur a $25 administration fee. No refunds are given for early departure. During peak periods, no refund is given if cancellation is made within four weeks of stay. During off peak periods, no refund is given if cancellation is made within one week of stay. No refund is given for failure to check in (no show). A deposit of one nights accommodation is required at the time of booking. If making a group booking one night per site/accommodation is required. For Christmas and Easter bookings, the balance is required to be paid by end of October for the Christmas period and 30 days prior to Easter. If payment is not received, the booking will be cancelled and a cancellation fee will apply.

A 50% deposit of the total booking is required at the time of booking. Full payment is required 14 days prior to check in. Cancellations made outside of 14 days notice will incur a $25 administration fee, which will be deducted from your deposit. No refund will be given unless 14 days notice is given. No refunds apply after the commencement of stay. Park management reserves the right to relocate or cancel any booking at their discretion.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

PRE- PAYMENT *1 night's accommodation deposit is due for payment at the time of your booking CANCELLATION & REFUND POLICY *Cancellations advised with 21 days or more notice are fully refundable, less a AUD $30 administration fee. *Cancellations advised with less than 21 days notice will only be given a refund, less the AUD $30 administration fee, if the entire cancelled period is rebooked. *Cancellations advised with less than 7 days notice will not receive any refund.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Cancellation Policy:

• There will be no refund after arrival if your stay is cut short for any reason and the room/site is left vacant.

•  If the room/site can be re-let at any point after your departure, an equivalent refund will be made available to you, less an administration fee of $20.00.

• You have committed to the total number of nights shown above.  Payments for cancellation or alterations made to the booking within 14 days of arrival will not be refunded unless the accommodation can be re-let for the equivalent timeframe originally booked.

•  Payments for cancellations outside 14 days of arrival can be credited for 6 months or refunded, less an administration fee of $20.00.

• For bookings during peak periods, full payment is requested 30 days out from arrival date.

• Site numbers given at the time of booking are subject to change without notice to ensure maximum use of the real estate within the caravan park and to ensure site allocation is appropriate to size of caravans etc.

• Pets are allowed on sites all year round.  Please advise caravan park staff if you are travelling with your pet.  There is a pet policy in place - copies are available.

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

Refund Policy:
1.  Cancellations and Refunds – 
For all bookings excluding those falling under the “Peak Times” category below:
Standard Cancellation Policy:
Cancellations received more than 7 days prior to arrival will be issued with a full refund minus a $25 administration fee per booking or per site within a group booking. Cancellations received 7 days or less than, prior to arrival will be refunded in full, minus a charge equivalent to 1 night’s accommodation. Booking amendments may be made up to 3 days prior to original date of arrival at no cost, after this time they will have a $25 administration fee applied. No refunds/credits will be given for weather conditions or late arrivals/early departures once the booking has commenced.  
Peak Times Cancellation Policy: 
Christmas/New Years fortnight, Easter weekend and Public Holiday bookings. Cancellations received more than 30 days prior to check in will be issued with a full refund minus a $25 administration fee per booking or per site within a group booking. Cancellations received 15-30 days prior to arrival will receive a credit equivalent to the monies paid on that booking (minus a $25 administration fee), held for 12 months under the guest name, to be used towards a future booking, where it will then become non-refundable. Cancellations received less than 15 days prior to arrival and no shows will incur the loss of all monies paid, ie. if total amount has been paid, it cannot be refunded. Refunds cannot be given for late arrivals or early departures. Booking amendments may be made up to 14 days prior to original date of arrival at no cost – any positive difference in monies already paid will be held as a credit under the guest name. Booking amendments (of more than 3 days from original arrival date) made within 14 days of arrival will be treated as a cancellation and new booking. 

Terms and Conditions of your stay:
Belair National Park Holiday Park is a privately owned Holiday Park and will be referred to herein as "The Park."
Persons entering The Park are bound by these Terms & Conditions and enter at their own risk. During your time within The Park, take care to observe and follow all signage and instructions that you may be given. Take care at all times to protect yourself and others against loss or injury. 
Persons entering the park agree and undertake to release the Park & it’s Owners operators employees and contractors from any liability to any person in respect of any loss or damage (including but not limited to personal injury or loss or damage to property) which may be suffered or incurred or which may arise directly or indirectly from or in connection to the use of the Site, to the full extent permitted by law.
In particular, without limiting the generality of the foregoing, The Park owners have obtained expert advice as to extant trees on The Park, and have taken reasonable steps to follow such advice, for the limitation and mitigation of risk by falling trees or limbs. Persons entering The Park assume risk that in the event of a tree or limb falling, which is outside the control of The Park, damage may occur to property, or death or injury may occur to an animal.
All persons entering The Park warrant that they carry appropriate insurance for replacement of all property brought onto The Park, and for death and disability to persons; or in the event that they do not carry such insurance, warrant that they have chosen not to obtain such insurance and assume responsibility and liability for any loss or damage that may arise. 
2.  Prices – Are subject to change without notice. 
3.  Deposits and Payments – All bookings require a deposit of one night accommodation charge, due within 2 days of booking. The remainder can be paid at arrival or prior to the day of arrival via our Guest Portal or direct deposit to Name: Davval SA Pty Ltd, BSB: 065 132, Account: 1035 1080 (please email remittance to stay@belairnpholidaypark.com.au). For Christmas/New Year, Easter and Public Holiday bookings, payment must be received in full by 28 days prior to your arrival date. 
4.  Fees and Security Bond – A $25 administration fee is applied to all cancelled reservations or short notice (within 3 days) reservation amendments. A credit card pre-authorisation of $100 is required on arrival for all accommodation bookings. This authorisation will be held until 7 days after you have departed. If you cannot provide a credit card, a $100 cash bond will be acceptable. Bank account details will need to be provided and the bond will be returned by EFT once the room has been cleaned. In the case of damage, loss or excessive cleaning, we have permission to recover this cost from the credit card or cash bond.
5.  Accessing the Park – Guests and visitors enter and stay at The Park at their own risk. By entering The Park, guests and visitors agree to indemnify The Park Owner against any loss or liability, cost, expense, or damages arising from or in relation to their entry either by person, vehicle or otherwise. The Park’s Owner is not liable, nor does it accept responsibility for any loss or damage to any person or property or the death of or injury suffered by any person or animal whilst at The Park. Guests are encouraged to secure their valuables. Lost property is kept for 90 days. 
6.  Children and Minors – Bookings will not be accepted for a person under the age of 18 without an accompanying responsible adult. Children under the age of 12 must be supervised always, including but not limited to whilst within the pool area, amenities and communal kitchen and TV room. 
7.  Booking Responsibility and Damages / Loss – Bookings must be made under the name of the guest staying at The Park. The person who pays the account or whose credit card is provided to secure the booking is responsible for the conduct of their booked guest(s) and is liable for any loss or damage caused by them to The Park infrastructure including but not limited to accommodation buildings, fixtures and fittings, amenity blocks and BBQ facilities, site power poles on the caravan site or entry and exit boom gates. Any intentional damage to or theft of park equipment will be reported to SAPOL. 
8.  Check In – Check Out – Arrival time for sites is between 12 noon and 10pm on your day of arrival and accommodation is from 2pm. Departure is strictly 10am unless otherwise arranged with the office. Upon departure, your site should be left clear of rubbish and personal belongings. If, in the opinion of Management, cleaning required after a guest’s departure is excessive, the cost of cleaning will be charged to the guest.
9.  Vehicles – All guests are required to have a vehicle on site with them, in case of park evacuation. Guests who arrive without a car will not be allowed to stay and the standard refund policy will apply. All vehicles are required to have compulsory third party insurance and must only be driven by a licensed driver.
10.  Boom Gate – Upon arrival, please park outside of the boom gate (without restricting access to the boom gate) and attend the office where you will be allocated a boom gate access code for the duration of your stay. Please use this code even when boom arm is up. Only 1 car is permitted to enter The Park under each booking. Please no tailgating through the boom gate. Tailgating or bringing unauthorised second vehicles into The Park will cause your code to be disabled and incurrence of a $25 administration charge.  
11.  Additional Persons – Standard prices (unless listed otherwise) are for 2 people staying in the chosen accommodation. Children under the age of 2 can stay free of charge on a site and in a cabin/cottage if not using a bed. Additional guests are charged at $10 per night on a site and $20 per night in a cabin or cottage. Count of all guests staying in your accommodation must be registered at the office.
12.  Re-Allocation – While all efforts are made to keep guests on requested sites, we reserve the right to move bookings to different allocations within The Park when required.
13. Guest Etiquette and Respectful Stay – Guests are asked to be respectful of others during their stay:

1. Common areas should be vacated, and noise and music should be ceased prior to 10pm each evening and should not commence prior to 8am each morning
2. Guests must maintain their site in a neat and tidy condition and free of rubbish throughout their stay
3. Please ensure all children 12 years and under have returned to your site by dusk
4. Please minimize walking through other guests’ sites and ask children to do the same.

Management reserve the right to refuse entry or immediately evict any guest (without refund), visitor or member of the public from The Park, at its discretion for, including but not limited to; anti-social behaviour, causing damage to property, disturbance to other guests, suspected illegal activity, using offensive language or otherwise contravening Park Terms & Conditions.
14.  Dog Policy – Selected dogs are allowed in The Park on sites and in dog friendly cabins. However, they must always be kept on a lead and must not be left unsupervised while in The Park. Aggressive / banned / hunting dogs will not accepted to stay. Please clean up your dog excrement immediately. Strictly no dogs are allowed in any Park buildings (excluding dog friendly cabins), on any furniture / beds within dog friendly cabins, or inside the pool area. No washing or drying of pets or pet items in the washing machines, dryers or Park basins in accordance with health regulations. No visitors' pets are allowed in cabins and no other pets, apart from dogs are allowed in The Park. Please see point 16 below for additional cleaning charges relating to dogs. 
15.  Smoking Policy – Smoking is not permitted within any Park buildings or within 10 metres of the pool, BBQ or playground areas. ALL cabins are non-smoking – a $200 deodorising fee applies and will be charged to your credit card if Management believe that smoking has taken place within accommodation.
16.  Accommodation Cleanliness – All accommodation is self-contained. Please leave your accommodation in a clean and tidy manner with dishes washed upon departing. Failure to leave accommodation in an acceptable state – in Management opinion (including failure to clean up dog hair) will incur an additional cleaning charge of $40 per hour and $15 to wash left dishes. A complimentary mid-stay towel change is provided for stays over 7 nights and rooms are serviced weekly for stays over 14 nights (or for shorter stays, at a charge of $50 per service or $15 per bed linen change). 
17.  Contained Fire Policy – Fire pits are allowed in The Park outside of fire danger season only. This is typically during the months of May through to October, however Management can advise on the current season and exact dates. Fire pits are available for hire and firewood can be purchased at the office. If you bring firewood, please ensure that it is untreated, unpainted hard wood for a cleaner burn and to reduce the effect on air quality. Fire pits must have adult supervision at all times and must be extinguished by 10pm. A bucket of water or hose must be kept nearly at all times.
18.  Visitors – Day visitors must park outside of the boom gate and need to depart The Park by 10pm. Additional overnight guests must register with the office and pay the overnight fee. 
19.  Car Parking – There is a maximum of 1 car per site / accommodation, either parked on own site or next to the accommodation. Please do not park in roadways or on other sites. Please register all vehicles at the office on arrival. Additional cars can be parked in the large carpark outside of the boom gate. NO Cars are to be parked in the unpowered campground due to safety reasons – a nearby carpark is available for these cars and a $25 charge applies for each non-compliance. Please ask staff about your alternative site options should this not suit you. 
20.  Prohibited Items – The following list of items are not permitted into The Park and are subject to immediate confiscation and where required, reported to SAPOL:

1. Illicit drugs or drug paraphernalia
2. Flares or Fireworks
3. Prohibited weapons, items and explosives as listed on the SAPOL website
4. Any other item determined by Management to potentially cause offence, injury or public nuisance.

21.  Photography – Staff may take photos of the park and guests, from time to time, to include in advertising platforms. Please let staff know should you not wish to have your photo included on any advertising platforms. Where the photo is of your property, ID plates will be blurred.
Additional park information and guidelines are listed on the back of your park map at arrival, please also familiarise yourself with these.
We look forward to welcoming you and hosting your stay within the tranquil surrounds of the Belair National Park. Enjoy your stay!

Cancellation Policy: Standard Rates, free cancellation up to 72 hours before check-in. Booking cancellations made at least 72 hours prior to the check in date and time will not incur any fees or charges and will be eligible for a full refund. In the event of a non-arrival or less than 72 hours notice of cancellation is given, your first nights accommodation will be charged by the park. Non-refundable Rates, no cancellation, changes or refund of deposit from time of booking. Seasonal Rates, no cancellation, changes or refund of deposit 30 days from arrival.

• Within 28 days or more - Full refund less administration fee of $50.00 per site

• Less than 28 days notice - Part refund only applies if we can fill the exact same booking dates. i.e if you book for 7 nights and we can only fill 6 nights then you will receive a refund minus the $50 admin fee and the cost of the lost nights. (No exceptions to this rule)

• During booked period - No refund (No exceptions to this rule)

• Breaking of the Resort rules - Cancellation without Refund

Dogs are charged at $20/night during peak periods - this is paid directly to the park. Cancellation on day of arrival one nights tariff is charge if peak time. $20.00 administration fee on all cancellations.

Our Cancellation Policy Acceptance of an accommodation booking is acknowledgment and agreement to these terms and conditions. The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff. Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration. Bookings cancelled anytime before 14 days prior to the arrival date will be refunded less one nights' accommodation fee. Where bookings are cancelled within 14 days prior to arrival, an amount equaling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). The same cancellation requirements as indicated above apply to Group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case. No refunds are given for early departures or cancellations once arrived. We reserve the right to refuse entry into Parks. A full refund will be issued under these circumstances. Persons under 18 years of age must be accompanied by a parent or guardian. Security deposits and pre-paid tariffs can be paid over the phone with a Visa or MasterCard. Cheques are not accepted on arrival.

No refunds given for online bookings.

If more than 30 days notice is given for a reservation cancellation, guests will be refunded their deposit less a AUD$50.00 cancellation fee per booking. If 30 days or less notice is given for a cancellation, no refunds or credit will be provided on monies paid. At least 14 days notice must be given for booking or date alterations. An administration fee of AUD$50.00 per reservation will apply for each date change or change of cabin and/or site type. All changes are subject to availability. No refund will be given for any no-show booking/s or early departures.

Cancellation Policy

Our cancellation policy is "refunds will not be given unless the entire period is rebooked without a break in occupancy.

All cancellations will be charged a $30 administration fee per site. We recommend you take out the appropriate travel insurance to avoid disappointment

Deposits

A deposit is required to confirm each/cabin ensuite site and group reservations. Payment of 50% deposit (or minimum deposit amount equal to one (1) night accommodation) is required to secure your reservation. The balance of the account is required upon arrival or during peak periods if requested prior to arrival. You will be e-mailed a confirmation letter. The same credit card used for your deposit must be presented upon arrival.

Confirmation of Booking

Bookings are not confirmed unless a deposit has been paid and a confirmation letter sent. A confirmation letter and receipt will be forwarded to you once the deposit has been paid. Once received, please check the reservation details are correct and inform the Customer Service Team immediately of any changes.

Online Reservations

When making reservations online with Broken Hill Tourist Park, you will be required to enter your Visa or Mastercard particulars and pay a 50% deposit (minimum deposit amount equal to one (1) night accommodation) to secure your reservation. The balance of the account is required upon arrival or during peak periods if requested prior to arrival. You will be emailed a confirmation letter. The same credit card used for your deposit must be presented upon arrival.

As above bookings are not confirmed unless a deposit has been paid and a confirmation letter sent.

If you are checking availability you will not be required to provide credit card details. If you preferred dates are not available, we suggest you telephone Broken Hill Tourist Park on 08 8087 3841 (or international on +61 8 8087 3841) to check availability, as not all cabins are allotted to online reservations.

Method of Payment

Deposits and account balances can be paid using your credit card, by giving details over the telephone. Cash, Direct Bank Transfers, Money orders and personal and business cheques. Cheques are only accepted if received 14 days prior to arrival and have been banked and funds cleared. To ensure correct and quick processing of your deposit/payment, if you are paying by cheque or money order please ensure to record your full name, address and reservation number on the back of the cheque/money order. If you are direct crediting via Bank Transfer please include your name and reservation/Tax Invoice number. Where this information is not provided and requires a search etc of records a minimum $20 fee will apply. Please note that a $20 fee also applies for dis-honoured cheques.

Group Deposit & Payments

A deposit is required to confirm each group booking. Payment of the deposit is required within the specified time of making a booking, unless stated otherwise on the group quote.

The balance of the account is to be paid one month prior to the group's arrival (unless stated otherwise on the group quote). A tax invoice will be issued once the balance has been paid in full.

Prices are NETT to Broken Hill Tourist Park and are not subject to any further discount or commission. Prices are quoted in Australian dollars, include GST and are subject to change.

Group Discount

Where a group discount has been given no other discount will be given

Other Reservations

Please note that refunds will not be issued for reservations made via tour operators, travel agents and other third parties.

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

/////Booking Terms & Conditions ///// Check in is strictly anytime after 2pm on day of arrival. Check out is strictly before 10am on day of departure. Reception hours are 8.30am to 4pm Sunday through Thursday, 8.30am to 5pm Friday & Saturday. Please note, hours and closure may vary on long weekends, competition weekends and public holidays. ///// Pets ///// G'Day Parks Buckenderra Holiday Village recognizes that many people travel with dogs & other pets, therefore we try to be flexible about animals in the park. Your pet may be allowed in the park however it is always at the discretion of the management. Prior to your arrival, you must notify us of your pet and complete a pet registration form. Failure to disclose or conceal a pet when entering the park may result in cancellation of your booking. Any misbehavior by your pet may result in you being asked to leave. All dogs must be kept on leads when in the park and under no circumstances are you to leave your pet unattended. If you are staying in one of our pet friendly cabins, please be advised there is a pet cleaning fee, and any damage caused by your pet will be charged to your account. ///// Deposits and Payments ///// A deposit equal to your first nights stay is required at time of booking.The park will process a charge against your credit card and send confirmation to the email address supplied. ///// Cancellations ///// No cancellation fee will apply if you cancel your booking outside of 28 days prior to your arrival. For cancellations occurring within 28 days of your booking, a cancellation fee equivalent to one nights stay will apply. For cancellations within 48 hours of your booking, you will forfeit the full cost of your booking. ///// Early Departures ///// Please be advised there are no refunds for early departures. ///// Late Arrivals ///// Guests arriving outside of regular office hours must contact park reception prior to closing to make alternate arrangements. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night. ///// Special Requests ///// Whilst we will always attempt to meet any special requests or preferences you may have, they are not guaranteed at the time of booking. Please contact the park for confirmation of this. ///// Credit Card Payments ///// A credit card must be produced in the name of the person staying at the park on check in. Any damage caused may be charged against that card. ///// Rates ///// Adult rates apply to persons 16 years and above. Children rates apply to guests aged 5 to 15 years. There is no charge for infants aged less than 5 years. ///// IMPORTANT INFORMATION. We reserve the right to refuse a booking at any time from any person reasonably believed to / Not be the person named on the booking request / Not be the person named on the credit card or not be authorised to use the card / Not be able to pay for any charges / May cause damage to the property of the park or other guests / May exhibit socially unacceptable behaviour / Be younger than 18 years and not accompanied by a responsible person over that age / Be concealing a dog or other unauthorised animal. We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refunds will be given and charges will apply for any damage caused. ///// G'Day Parks Australia Pty Ltd is not the owner of any particular G'Day Parks . G'Day Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this G'Day Parks Member Park and therefore G'Day Parks will not accept any claims for refunds or credits.

Terms & Conditions for Bunbury Glade Caravan Park Deposits and Payments A credit card deposit is required at the time of booking. A charge will be processed against your credit card and confirmation sent to the email address supplied. The balance is due on check-in. Reception hours are 8am to 6pm. Guests arriving outside these times must contact the park during reception hours to make alternate arrangements. Fees may apply if arrival is after 7pm. Guests who fail to arrive on the designated day, or who arrive after reception hours without making alternate arrangements may forfeit the cost of their first night. Special requests are on request basis only and are not guaranteed at time of booking. Please contact the park for confirmation. A credit card must be produced in the name of the person staying at the Park on check in and a Guest Registration form signed. Any damage caused may be charged against that card. Minimum booking periods apply during school holidays, long weekends and special events. Tariffs quoted are for 2 people. Additional persons 2 years and over will incur additional charges. With the exception of medically certified guide dogs, dogs are not permitted on the Park unless express permission has been sought from management. We do not allow more than 1 dog per site, and do not accept dogs in accommodation. Check out time is 10am. Late check outs can be arranged at an extra charge where available. Check in time is from 2pm. No bookings will be accepted to check in or out on Christmas Day or Good Friday. Holiday periods and long weekends will require minimum stays. We reserve the right to refuse a booking at any time from any person reasonably believed to: *Not be the person named on the booking request. *Not be the person named on the credit card or not be authorised to use the card *Not be able to pay for any charges *May cause damage to the property of the Park or other guests *May exhibit socially unacceptable behaviour *Be younger than 18 years and not accompanied by a responsible person over that age *Be concealing a dog or other unauthorised animal We reserve the right to eject guests from the Park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park rules. No refund will be given and charges will apply for any damage caused. Changes and cancellations for all bookings must be made more than 30 days prior to arrival. These changes and cancellations will incur a $25 administration fee. If a cancellation is within 30 days of arrival all deposits paid will be forfeited. Reductions in duration of stay or number of people, and changes to dates booked are considered cancellations under this policy.

Conditions of stay

We look forward to welcoming you to Summerstar Tourist Parks and we will make every effort to meet your requirements.  If there is an instance where we are unable to accommodate your requests, please be aware that any form of aggressive or unpleasant behaviour towards our staff will not be tolerated.

General acceptance

You agree to the Terms and Conditions of Stay (this document) by reservation or by entering the Park. Third Party Terms and Conditions will not apply to any guest or staff member in a Summerstar Tourist Park.  In the event that such terms are contradicted by third party terms or conditions, the Guest agrees that Summerstar Tourist Park’s Terms and Conditions of Stay will apply as overarching and governing.

Website images

Please note that all units (cabins, sites, etc) have subtle differences in fit and fitout. We at Summerstar endeavour to place you in the accommodation shown in the images at the time of booking however due to availability this may not be possible. As such, your booked unit(s) may differ slightly to the images shown at the time of booking.

Check-in & check-out times

Holiday homes and ensuite sites

Guest check-in time is 2pm. If rooms are requested prior to check-in time, this will be accommodated, as rooms become available. Check-out time is 10am. If available, our staff can arrange a 12pm late departure for a $20.00 fee.

Powered and unpowered camping sites

Your site is available from 12pm on your holiday start date. You will need to vacate your site by 10am on the day of your departure.

Late arrivals

If you think you'll arrive after 6pm on the day of your arrival, please contact the Park directly so that we can make arrangements for you to check-in and collect your keys.

COVID-19 and self-quarantine

Summerstar Tourist Parks is unable to provide accommodation for those undergoing self-quarantine. If you are required to self-quarantine for any reason you must complete this period of self-quarantining before commencing your stay with us. As part of the booking process, and upon your arrival, you may be asked to confirm that you are not currently subject to self-quarantine and/or to provide evidence that any previous self-quarantine requirements have been met. Further information about self-quarantine, including what is deemed a suitable premises, is available on the WA Government’s website.

Both you and Summerstar Tourist Parks acknowledge that:

• COVID-19 is currently a risk to the Australian community,
• as part of managing the risk, the governments of Australian States and Territories have been implementing restrictions, including travel restrictions between the States and Territories,
• it is possible that a government restriction will be in place at the time of your booking; and
• if a government restriction is in place, it may result in us incurring costs to provide you with the accommodation which you ultimately do not use.

If, in our reasonable opinion, we think it is likely that a government restriction will be in place at the time of your booking and that government restrictions may affect your ability to travel to the park, or our ability to provide you with accommodation at the park, then we may choose to cancel your booking.

If we choose to cancel your booking, then:

• we will promptly notify you.
• we will not be liable to you in any way in respect of the cancellation; and
• we will promptly provide you with a full refund of any payments you have made for the booking.

Guests shall comply with all Government (Federal and State) COVID-19 vaccination or testing requirements for entry into Western Australia or to access Summerstar Tourist Park premises.

Where the guest does not meet a vaccination or testing requirement:

• prior to departure from the guests home location, the guest will forfeit any and all monies paid; or
• for entry to Summerstar Tourist Parks, the guest will not be granted entry and will forfeit any and all monies paid.

Where the guest cancels due to travel restrictions other than vaccination or testing requirements, the guest will be contacted and offered a refund or credit note (to be used at a later time), where such an offer is at the absolute discretion of Summerstar Tourist Parks. Summerstar Tourist Parks reserves the right to withhold some monies to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the guest.

Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for 36 months should any of the below criteria impact their planned stay:

• you or an immediate family member becomes sick with Covid-19;
• you are forced into self-isolation;
• you are awaiting the results of a Covid-19 test or
• you are forced to vacate the premises due to a mandatory shutdown.

If you become COVID Positive during your stay, you are required to inform Summerstar Tourist Parks immediately via the Office phone number. You may not be able to stay in the Park as our accommodation may not be suitable to provide self-contained, self-supported care. If you are unable to leave the Park, your stay will incur additional costs of up to 150% per night of the original booking nightly rate as well as a $200 cleaning fee for the additional cleaning costs associated with a COVID Positive case in the Park.

Pets (not allowed in roofed accommodation, sites only)

Your pet remains your responsibility throughout your stay.

No Pet Bond is required to secure your stay. Any damages or mess by Pet's will be charged to the owner.

We are pleased to welcome most dogs at our parks, however, some breeds of dog are not allowed, this is at the discretion of the Park Managers.

Assistance dogs for disabled guests are exempt from these requirements and charges.

Pets must be kept on a lead at all times and you must clean up after your pet. Pets (other than assistance dogs) are not allowed in any of our park facilities or play areas.

Guests with Pets are not allowed to book or stay in roofed accommodation.  If any animal is found in the holiday homes or ensuites, this will result in an additional cleaning fee of $200.00.

If we reasonably believe your pet is causing a nuisance, behaving dangerously or causing damage to the property, you will be required to remove it from the park. No refunds will be provided in these instances.

Smoking

It is illegal to smoke inside enclosed public buildings and you and other members of your party are requested to smoke only in those areas which have been clearly designated as such (this excludes any area near the playground and jumping pillows). Smoking is also strictly forbidden in all of our holiday accommodation.

A $500 cleaning fee applies if there is smoking in the holiday accommodation.

Facilities

In our swimming pools, bouncing pillows and play equipment, children under the age of 12 must be accompanied by an adult.

Please be aware that occasionally we need to close or withdraw certain facilities (e.g. for safety, maintenance or other reasons beyond our control).

Fire Pits (Walpole only): Fire must be in circular enclosed fire drum/container at least 300mm off the ground and monitored at all times. All fire restrictions must be adhered to at all times.

All waste water not being drained into the site sump drain must be collected into a bucket and emptied into the appropriate Sump point. If not, a fine of $200 will be issued by DPAW.

Use of your holiday home or site

You are required to take care of your holiday home whilst you occupy it. At the end of your holiday you must leave your holiday accommodation in a reasonable and tidy condition.

If you do not leave your accommodation in a reasonably clean and tidy condition, we reserve the right to charge you a $500 cleaning fee or the cost of repatriation for the room, whichever is higher. Photos of the room's condition will be kept on file and can be provided to support this additional cleaning charge.

We reserve the right to enter your accommodation, at any reasonable time during your stay, in order to inspect the condition of the accommodation or without notice in the event of emergency.

Summerstar Tourist Parks does not accept any responsibility for the theft or loss of your personal possessions whilst on our parks or whilst you are in your holiday accommodation and you should take appropriate security measures to ensure against theft and or loss.

Behaviour

Our parks are used primarily by families and we would ask that the behaviour of you and your party reflects this fact. Noisy, offensive or inappropriate behaviour or actions likely to cause harm to any other guest, members of our staff or anyone's property at the holiday park will not be tolerated.

We reserve the right to refuse entry to and/or eject any person who, in the reasonable opinion of the management of the park, does not comply with these standards of behaviour.

All children must be properly supervised by parents or guardians throughout your holiday. We reserve the right to deny access to our facilities if, in the reasonable opinion of the management of the park, we believe that any child or children will be unduly disruptive.

Guests with specific needs

Some of our holiday homes offer specific accommodation suitable for wheelchairs or those who may have mobility difficulties. However certain accommodation and locations may not be suitable. If your party includes someone with specific requirements, please let us know at the time of booking.

Visitors & driving

Registered guests are permitted to have visitors during their stay.  All vehicles and guests must be registered with the Office reception prior to entry and park in the visitor's carpark.

Please note that only registered guests may use the park facilities, in fairness to all our paying guests.

All visitors not staying in the park must vacate the park by 9:30pm.

Guests and their visitors may not engage in any illegal activity at any time whilst on the Park's property.

You and your guests should comply with the 8km/hour speed limit, parking and other traffic regulations on our parks. All vehicles are brought onto the holiday park at their owner's risk and Summerstar Tourist Parks’ does not accept responsibility for loss or damage to these except where it is caused by our negligence or fault.

Booking

ID may be required to be presented at check-in for any Accommodation units and cabins.

Online bookings through third party websites will not be eligible for any discount (this includes G’Day Parks).

Pricing and deposits

Pricing

Pricing is subject to change without notice until reservations are paid for in full. This includes circumstances arising from extended stays where the total reservation balance is unpaid for any time for the duration of your stay.

Online bookings

One night's deposit is required at time of booking.

G’Day Parks Membership discount and all other discounts will only be applied at the time of check-in (excludes OTA and third party bookings, no discount can be applied to these bookings).

Booking deposits

A payment of not less than the amount of one night's reservation is required as a deposit at the time of booking.  This will be subtracted from your final tariff upon settlement.

A credit card number will be taken with every booking.  The Credit Card will not be used without your authorisation.

Full payment may be taken from the credit card provided not more than 72 hours prior to arrival except where we have the Guests authority to do so.

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

Under 18's policy

We are unable to accept bookings by anyone under the age of 18.

All guests under 18 must be accompanied by an adult at all times during their stay.

We do not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual 'Schoolies' Period.

In particular we do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of our families and guests during this period.

For this reason we reserve the right to reject bookings from or for school and/or university leavers for the period 22nd October to 17th December.

If you still choose to book your accommodation with us and it turns out that you are school leavers, or you have school leavers in your party your booking will be cancelled and cancellation fees will be forfeited at the discretion of management.

Sundry hire

Cots & high chairs

Cots and highchairs are available to accommodation guests at no extra cost, please advise us at time of booking if you require them.

Fold away beds

Fold out beds can be hired (subject to Park availability).  Fold out beds include linen, pillows and towels.

Fire pit policy

Fire pits are available to hire from selected parks. A one-off hire fee of $20.00 is payable to hire a fire pit.

ALL FIRE RESTRICTIONS MUST BE ADHERED TO AT ALL TIMES.

Fire must be in an enclosed fire drum/container at least 300 mm off the ground. It remains the guest responsibility to ensure grass beneath the fire pit cannot become scorched or burnt. $100 fine will be imposed to repair any affected area.

Fire pits and fire areas must be kept neat at all times and all wood and fire debris removed with the area left tidy during your stay and on check-out.

Please do not dispose of hot ashes in the Parks bins. If Fire or smoke is becoming dangerous or harmful to other guests, the fire will be extinguished.

Wood or other material is not to be collected from Park grounds for use in fire pit.

If these terms are not adhered to, a $100 cleaning fee and up to a $500 re-vegetation fee will be imposed.

The Park also reserves the right to evict guests from the park who do not abide by the above terms.

Sullage policy

Please ensure all sullage (waste water) is collected into a bucket & emptied into sump drain or hose is in sump drain. If not a $200 fine will be issued by the Park.

24 hours’ notice must be given prior to the arrival date i.e. by 2.00pm prior to the day of arrival. Cancellation after this time or Non-Arrival will incur the full amount of the total booking charge. If all or part of the booking period is resold, a refund may be granted.

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

Reservation/Cancellation Policy Tariffs quoted are subject to change without notification. NO REFUNDS FOR ANY BOOKINGS MADE ONLINE.

Any Cancellation will incur $35 administration fee. A minimum of 14 days notice is required for all cancellations. Cancellations with less than 48 hours notice are subject to loss the whole deposit

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

Bookings are Non-Refundable. We recommend travel insurance for all bookings.
Cabin Bookings – Our cabin range provides Bedding to the Main bed. Bunk beds in the cabin require you to bring your own sleeping bags/pillows etc. Bedding can be hired – please arrange directly with reception staff
Apartment Bookings – all bedding is provided, based on the number of persons booked. Please note: the assumption is 2 adults are a couple – Twin Share option is available & must be arranged with reception staff prior to check-in – surcharge applies.
Campsite Bookings: The onus is on you, as the guest, to provide the correct overall size of your setup, including drawbar & any toolboxes/bikes/slide outs, etc, at the time of booking. If you arrive and the overall length of your setup is larger than first stated, and we are not able to accommodate your booking on a larger site, this will leave you without a booking. In this case, no refunds will be given.
Pets – Allowed on Campsites only, Off-Season (Pets Not allowed during School Holidays, long weekends, Special Events) - Please see our Pet Policy
Please note: 1 vehicle per booking. Please notify reception, prior to arrival, of additional vehicles, boats etc

CANCELLATION POLICY Please note that should your circumstances change and you no longer require this cabin, A full 48 hours notice, prior to 9.00am on your day of check in, is required to cancel your booking. Failure to provide this notice will result in the cost equal to the first reserved night being forfeited. Cancellation outside the above notice will incur a $25.00 administration fee.

All cancellations incur $20 admin fee No refund if less than 4 weeks notice

Accommodation: All linen and towels are provided in all accommodation. Main bed is made up, however other beds are not. A linen & towel change/service will be offered if your stay is for more than 7 nights. Sites: Please Note: Specific site numbers are not guaranteed and we always reserve the right to move guests to the site number of our choice within the requested category. Check ins on sites are NOT accepted after the office is closed. Please ensure you arrive during daylight hours, this applies to caravans, motorhomes, camper trailers, tents & fifth wheelers. Office is open 830am-530pm during winter with extended operating hours during summer. Parking: Is one car space per accommodation. Visitors should par their car in the visitor parking area at the front of the property. No visitor cars are allowed in the park without consent from management. Booking & Payment Information: Full payment at time of booking online. Any outstanding balances must be paid upon arrival. Changing Dates of Stay: Date changes are permitted providing 14 days notice is given, however a booking can only be changed once from the original booking dates. Cancellations: All cancellations must be received in writing. Please Note: This policy does not apply after the booking has commenced. 14 days + Notice: Refund of monies paid (excluding credit card transaction fees) less administration fee of $30 Cancellation Fee ($30): This may be redeemed when booking your next holiday with us (provided the re booking is within 12 months of the cancellation date). When the cancellation refund is received, a letter will also be attached. This letter will act as a voucher for the $30 cancellation fee. Original voucher must be presented on arrival for this to be honoured. Within 14 days from arrival date: No refunds of monies paid. Refund Conditions: Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded in the original method that it was paid in

Deposits & Cancellations: A one night deposit is required on all bookings. A booking can not be confirmed until the first night deposit is received and receipted. Once payment is made a contract stands with coalmine beach holiday park and you accept the terms and conditions of this booking. The remaining tariff will be processed on arrival. Deposits are not refundable or transferable unless 30+ days (off peak) or 60+ days (peak) prior notice of your arrival date is provided. All cancellations are subject to a $30.00 administration fee. Please notify us by phone (08 98 401 026) or email (info@coalminebeach.com.au) of your intention to cancel. For more information on our policies please visit our website at www.coalminebeach.com.au

*Pets are upon request to management and $25 per stay is payable upon arrival*

Cancellation made prior to 2 days of arrival date will be charged a $50 administration charge

Cancellation within 2 days of your arrival date will forfeit the first nights accommodation charge

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

-Refunds of deposits and fees paid are available from Cohuna Waterfront Holiday Park under certain circumstances: High Season Bookings (bookings placed before 28 December 2017): Where at least 28 days notice of full cancellation has been given, deposits or prepayments will be refunded with the following options: Option A: Cash or credit card refund of deposit or prepayment less $30.00 administration fee. Option B: Cheque refund of deposit or prepayment less $30.00 administration fee. Where less than 28 days notice has been given or for partial cancellation, deposits or prepayments will be refunded with the following options: If site/cabin is rebooked then Options A and B (above) are applicable. If site/cabin is not rebooked, no refund is made. High Season Bookings (bookings placed on or after 28 December 2017): Where more than 60 days notice in relation to the scheduled arrival date is given, deposits or prepayments will be refunded with the following options: Option A: Cash or credit card refund of deposit or prepayment less $30.00 administration fee. Option B: Cheque refund of deposit or prepayment less $30.00 administration fee. Cancellations providing 30 to 60 days notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost. Where less than 30 days notice of the scheduled arrival date is given or partial cancellation, deposits or prepayments will be refunded with the following options: If site/cabin is rebooked then Options A and B (above) are applicable. If site/cabin is not rebooked, no refund is made. Low / Mid Season Bookings: Deposits or prepayments will be refunded with the following options: Option A: Cash, or credit card refund of deposit or prepayment less $30.00 administration fee. Arrived Bookings on sites only, who are refunded in cash or credit card will NOT incur an Administration fee. Option B: Cheque refund of deposit or prepayment less $30.00 administration fee. PLEASE NOTE: Where a deposit or prepayment is to be refunded an administration fee is to be charged. Alternatively, the customer may allocate the total fund amount towards a future booking (to be used within 12 months)

Cancellations and Refunds Should you cancel your booking your deposit will not be refunded or transferred. If you do not arrive on the first day of your booking and have not advised us of an altered arrival date, then the booking will be cancelled with no refunds. If you decide to change your length of stay once booked in, no refund will be given for early departure.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Booking Policy Online bookings will require the First Nights charge at time of booking. This will be charged against your credit card and a confirmation will be sent to the email or postal address supplied. Cancellation Policy Cooktown Holiday Park reserves the right to charge a $20.00 CANCELLATION FEE for all Cancellations. Cancellations made more than 30 days prior to arrival will receive a full refund of deposit Less Cancellation Fee of $20.00. If a cancellation is made within 7 - 30 days of arrival a cancellation fee of $20 applies. Cancellations within 7 days will forfeit the deposit. There is no refund for early departures. Reception hours are 8.00am to 6.00pm (Mon - Fri) & 8.00am - 6.00pm (Sat, Sun & Public Holidays). Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. (Seasonal Hours Mon-Fri 8.00am - 5.00pm & 9.00am - 5.00pm Sat, Sun & Public Holidays.) Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation.

• All reservations require full payment when the booking is made.  On arrival we require a valid payment card to be kept on file for any additional charges incurred throughout your stay.   Payment details will be kept securely on file 14 days after the original departure date of the reservation unless a future reservation with the same Guest Profile exists.  Any extra guests must be paid for upon arrival. Cancellations outside of the below date ranges will incur a $25.00 cancellation fee, or you may choose to hold the full payment as a credit for a future booking. Credits are valid for 12 months from day of issuing. Cancellation within the below date ranges will result in forfeiture of the total payment. 
  • Off-peak seasons: 7 days prior to arrival Peak seasons: 14 days prior to arrival
  • Peak seasons are any long weekend, school holidays, Melbourne Cup weekend, Easter weekend, Christmas and local or special events.  Off-peak season is other periods outside peak season.

• Arrivals checking in to a cabin on a public holiday are subject to a $25 public holiday surcharge.  Seasonal campaigns may be promoted with a non-refundable cancellation policy. Where applicable this will be clearly displayed in the rate details during the booking process.  We do not refund for early departures, Covid or weather-related cancellations.  Prices are subject to change without notice.   Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability. If there is an early departure prior, or late arrival to the reserved date, no refund will be made.  Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability. Early departure prior, or late arrival to the reserved date, no refund will be made.
• Any credits issued have 12 months’ validity from date of issuing.

ALL BOOKINGS NEED TO HAVE BALANCE PAID in order to secure the booking. Sites and cabins.

STAY WILL NOT BE REFUNDED if booking is cancelled within 2 days of arrival or if you don’t show up.  If you cancel before the cancellation period starts you will be entitled to a refund minus a $20 cancellation fee. This includes sites and cabins.

SCHOOL HOLIDAYS, long weekends and special events

STAY WILL NOT BE REFUNDED if booking is cancelled within 7 days of arrival or if you don’t show up. – If you cancel before the cancellation period starts you will be entitled to a refund minus $20 cancellation fee.

CANCELLATION POLICY: Accommodation fees are not refundable if your stay is cut short. No refund applies for online bookings REFUND POLICY We do not automatically give refunds if: You simply change your mind Your circumstances change, or You choose the wrong accommodation CHECK IN: 2 PM - 6PM After Hours check in by prior arrangement CHECK OUT: By 10 AM on day of departure. -------------------------------------------------------------------------------------------- SUPPLEMENTARY CANCELLATION POLICY: SPECIAL EVENTS: Once your booking and payment has been made there will not be any refund if you elect to cancel or change the accommodation booking in any way, and that includes transferring the accommodation to another party. RESERVATIONS: To be confirmed at time of booking i.e. there will not be any change of commencement or departure dates agreed to. Full payment for accommodation to be paid at time of booking. PAYMENT FOR ACCOMMODATION: Accommodation may be paid by: Credit Cards : Visa or Mastercard Only. Eftpos CHECK IN: 2 PM - 6PM After Hours check in by prior arrangement CHECK OUT: By 10 AM on day of departure.

Accommodation fees are not refundable or transferrable if stay is shortened or because of bad weather. Cancellations received 4 weeks before the arrival date will be refunded less 10% less than 4 weeks at managers descretion.

Terms & Conditions

• Park Management reserves the right to relocate or cancel any booking at its discretion.

• Reservation changes and cancellations must be made more than seven days before arrival. The deposit is forfeited if a cancellation is made less than seven days before the arrival date. This includes long weekends.

• You may be eligible for a refund if you need to cancel your reservation more than seven days before arrival. However, please be aware that an administration fee of $20 will apply. Alternatively, you can choose to have the deposit held to be used within 12 months.

• Refunds shall not be given for the following:

  • Early departures

  • Less than seven days' notice of cancellation.

• Please note: If you don’t return all keys, there will be a $20 charge per key not returned.

• All reservations require full payment when the booking is made. 

• On arrival we require a valid payment card to be kept on file for any additional charges incurred throughout your stay.  
• Payment details will be kept securely on file 14 days after the original departure date of the reservation unless a future reservation with the same Guest Profile exists. 
• Any extra guests must be paid for upon arrival.
• Cancellations outside of the below date ranges will incur a $25.00 cancellation fee, or you may choose to hold the full payment as a credit for a future booking. Credits are valid for 12 months from day of issuing. Cancellation within the below date ranges will result in forfeiture of the total payment. 
  • Off-peak seasons: 7 days prior to arrival
  • Peak seasons: 14 days prior to arrival
  • Peak seasons are any long weekend, school holidays, Melbourne Cup weekend, Easter weekend, Christmas and local or special events.  Off-peak season is other periods outside peak season.
• Arrivals checking in to a cabin on a public holiday are subject to a $25 public holiday surcharge. 
• Seasonal campaigns may be promoted with a non-refundable cancellation policy. Where applicable this will be clearly displayed in the rate details during the booking process. 
• We do not refund for early departures, Covid or weather-related cancellations. 
• Prices are subject to change without notice.  
• Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability. If there is an early departure prior, or late arrival to the reserved date, no refund will be made. 
• Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability. Early departure prior, or late arrival to the reserved date, no refund will be made.
• Any credits issued have 12 months’ validity from date of issuing.

Cancellation Policy: Refunds for prepaid deposits are available provided 30 days or more notice is given, a credit card processing fee of 1.5% will apply. NO REFUNDs available if within 30 days of the Booking Date.

Cancellation Policy: If you notify the Park of your cancellation at least 28 days before your scheduled arrival, your payment less a $22.00 cancellation and administration fee will be refunded.
If you provide less than 28 days notice of cancellation, your payment less the cost of one nights accommodation will be refunded. In addition, on-line booking fees will not be refunded and there is no refund for early departures.
General Payments: Any additional charges incurred during your stay are payable direct to the park and must be settled prior to your departure.
Dogs: Crystal Brook Tourist Park is a dog friendly park and have available specific cabins for guests and their pets.
Minimum Age: You must be at least 18 years of age to make a reservation.
Arrivals: Check-in is from 2pm. Departures are due by 10am.
Special Requests: You acknowledge that Special Requests are on a request basis and are not guaranteed.

Changes: We may change or modify these site terms at any time by posting such changes here.
Disclaimer: Information on this site is posted in good faith and updated regularly, but we cannot guarantee its completeness and accuracy. We do not accept any liability to you or any third party for any error or omission on this site and may change any information on this site without prior notice and does not warrant that this site will be uninterrupted, error free or that any information or other material accessible from this site is free of viruses or other harmful components. The site is provided on an "as is" and on an "as available" basis. You assume all responsibility and risk for use of this site. Crystal Brook Tourist Park is not liable for any direct or indirect loss resulting from your use of the information on this site. Crystal Brook Tourist Park reserves the right to refuse entry. Third Parties: Reference in this site to any products, services, processes, trade names, trademarks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation to you by Crystal Brook Tourist Park.
Privacy Statement: For details of how we may use information which Crystal Brook Tourist Park obtains from you by your use of this site, please refer to the Privacy Statement. Privacy Act 1988 Crystal Brook Tourist Park is committed to the protection of your personal information. We collect various personal information from you and we appreciate that you could be concerned about how that information is collected, used and protected. The Privacy Act 1988 (Cth) (the Act) governs the way we collect, use, disclose and store your personal information. This Privacy Policy describes how we aim to adhere to those principles contained within the Act. Collection of Personal Information Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. Crystal Brook Tourist Park may collect personal information about you in the form of your: name and address, email address, computer IP address, phone numbers, date of birth, financial information such as bank or credit card details, previous dealings with us. We may collect personal information from you in various ways, to include dealing with you in person, over the telephone, through our website or email server, or through customer feedback or survey forms. Sometimes we may collect personal information from a third party but only if the individual has consented to such collection, or from a publicly available source. If you visit our website or send us an email we may collect personal information from you from these sources, particularly when you fill in online forms, make a payment to us, participate in an online forum, join a mailing list or from the content of your email.
Use and Disclosure of Personal Information: The information we collect about you is used for reasons directly related to our business to allow us to perform the services you expect from us. For example, we may use your personal information to provide you with information and updates, which could include marketing materials; arrange services to be provided; undertake statistical analysis; for accounting purposes or to evaluate the effectiveness of the services we provide. Your information is strictly confidential and we will not sell, rent or give your personal information to a third party; unless: You have given your consent; You would reasonably expect, or have been told, that information of that kind is usually passed to a third party. Third parties may include insurance companies, government agencies or medical practitioners; It is required by law; It will lessen or prevent a serious and imminent threat to somebody's life or health.
Access and Quality of Personal Information: We want to ensure that the information we collect is up-to-date and accurate. In order to achieve this, our staff may monitor your personal information and will update our database when you inform us of any change to your details. If you request to see what personal information we hold about you, we will grant access unless we consider there is a sound reason under the Act, or other relevant law, to withhold the information, for example that a disclosure would unreasonably interfere with the privacy of another.
Security and Storage of Personal Information: Upon receipt of your personal information we take all reasonable steps to protect that information against loss, unauthorised access, use, modification or disclosure. We aim to store your information in a secure environment to include, password protected electronic files, maintaining virus protection software, securing paper files in locked cabinets and physical access is restricted to authorised personnel. When we no longer need your personal information we will destroy or delete it in a secure manner. We adhere to the following Privacy Principles We only collect personal information by fair, lawful and non-intrusive means. We only use or disclose information for the purpose for which it was collected. We take reasonable steps to ensure the personal information we collect, use or disclose is accurate and up-to-date. We have procedures in place to protect the personal information we hold from misuse, loss or unauthorised access. We clearly set out our management of personal information in a Policy, which we make available to anyone who asks for it. We provide individual access to personal information held about the individual, and if we cannot provide access we will give reasonable written reasons for declining the request. We will use Commonwealth Government identifiers for the purpose for which they were issued, and we will not adopt our own identifiers of an individual except where it is necessary to carry out our functions effectively. Your Responsibility: You must keep secure any means of identification which Crystal Brook Tourist Park supplies to you in order to use services on this site. You must supply accurate and not misleading information when using services on this site.

TERMS & CONDITIONS 

Deposits and Payments

• A credit card deposit is required at the time of making a booking for the specified amount per equivalent accommodation/site type booked.

Changes and Cancellations

• Changes and cancellations for stays must be made directly with the park and must be more than 30 days prior to arrival. If a cancellation is less than 30 days prior to arrival the deposit is forfeited. Please be advised that a $30.00 administration fee will apply to all cancellations.

Check In

• Check in time is from 2pm – 5pm. Outside of these times please contact Park reception for instruction for after hours self check in.
• Guests who fail to check in on the designated day will forfeit their deposit.
• Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation or to enquire about a request.

Check Out

• Check out time – 10am. Late checkouts can be arranged when available on request.
• All cabin accommodation is non smoking. Guests failing to abide by these rules will incur a $100.00 sanitization fee charged to their credit card upon checkout.

Safty Standards

• Australian Standards maintain that children need to be 9 years old or older to sleep on the top bunk in cabin accommodation, and even though it’s fun, they are not allowed to play on the top bunk. Please make your booking with this in mind.

Children

• Children are most welcome in our park but MUST be supervised by a parent/guardian/responsible adult AT ALL TIMES. We take no responsibility for any injury/illness or damage to property of any kind due to unsupervised children.
• Children are NOT to be left alone in the park without a parent/guardian/responsible adult at any time.

Pets

• Pets are allowed under the following terms;
• Pets are only allowed in cabins which are Pet Friendly and on sites. This must be arranged at time of booking and is at managements discretion.
• Pets must be on a non extendable leash at all times whilst not in the van/tent – no exceptions. A leash must be no more than 2 metres in length and there should be no dog ‘runs’ set up by dog owners. The dog must be supervised at all times and never left unattended including inside a van/tent or cabin.
• For health and safety reasons pets are not allowed in any non pet friendly cabin with the exception of certified assistance dogs.
• For health and safety reasons dogs are not allowed in any common areas of the park including; cafes, pool areas, camp kitchens, amenities, playgrounds, reception or any public areas, with the exception of certified assistance dogs.
• For health and safety reasons dogs must not be washed or cleaned anywhere within the park. Dog blankets and accessories must not be washed or cleaned in the guest laundry.
• Dogs may be walked around the park provided they are on a leash. Extendable leashes are not permitted to be used within the park.
• Pet owners are 100% responsible for picking up and disposing of their pet waste, in a sealed ‘doggy do’ plastic bag. This should be disposed in the appropriate rubbish bins.
• Pet owners are personally responsible for their pets and will be held accountable for any and all personal injuries and/or property damage or losses in relation to any actions by or because of their pet.
• Pet owners must agree that the park staff reserves the right to evict any guests whose pet is deemed noisy, disruptive, aggressive or the subject of complaints from other guests.
• The pet owner is solely responsible for the dog’s behaviour and will be requested to leave the park if and as required should the above conditions be breached.

We reserve the right to refuse a booking at any time from any person reasonably believed to:

• Not be the person named on the booking request
• Not be the person named on the credit card or not be authorised to use the card
• Not be able to pay for any charges
• May cause damage to the property of the Park or other guests
• May exhibit socially unacceptable behaviour
• Be younger than 18 years and not accompanied by a responsible person over that age
• Be concealing an unauthorised animal
• We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.

No cancellations within 24 hours of night of accommodation booked.

In the event of your plans being changed, the below cancellation policy will apply: • If a written request of cancellation is received more than 60 days notice prior to arrival, a $100 fee applies with the balance refundable. • If your reservation is cancelled less than 60 days notice prior to arrival or in the case of a no show, a refund will not be available. Note: Booking Fees & Credit card transaction fees are non-refundable. We recommend guests purchase Travel Insurance, which can save a lot of emotional distress if an unforeseen event occurs.

Terms & Conditions: Acceptance of this booking is acknowledgment and agreement to these terms and conditions

• A 50% deposit will be taken at the time of booking to secure your booking
• Infants = 0-1yrs (no charge) / Children = 2 – 15yrs / Adults 16yrs & above
• If a cabin is booked for 2 people, it will be assumed you are using a queen bed only. Fees apply for the use of extra beds.
• All of our Cabins, buildings, amenities and camp kitchen are Non Smoking
• Check in times apply:
• Accommodation and Ensuite sites from 2pm
• Sites from 12noon (excluding Long Weekends and peak periods @ 1pm)
• Departure from the park no later than 10am. Late departures may be available at an additional charge
• The tariff is based on the number of guests and the specified accommodation/site and the duration as shown above
• The number of guest quoted when making the booking cannot be increased without prior consent. Approved changes may change the tariff
• Accommodation bookings allow for parking for one vehicle. Extra parking maybe available upon request
• Extra vehicle/trailer/boat parking must be prebooked and is charged at $7.50 per night subject to availability
• Any guests you have visit you on the park will be charged a Visitor Entry fee of $5 per person (subject to approval) max 6 visitors - no dogs
• Reception hours are from 8.30am to 6pm. Guests arriving outside of these times should contact park reception during reception hours to make alternative arrangements.

Cancellation Policy:
Peak Period Bookings:

• When cancelled 30 days or more prior to the arrival date will be refunded in full (less a $30.00 booking/administration fee)
• Where bookings are cancelled less than 30 days prior to arrival a full loss of deposit will occur.
• If the site/accommodation can be rebooked for the entirety of the original booking a credit will be issued, valid for 12 months, less a $30 administration fee.
• *This is also applicable for bookings made with less than 30 days prior to arrival
• *No refunds or credit for cancellation due to weather, change of itinerary, or early departure

Non Peak Periods:

• When cancelled 14 days or more prior to the arrival date will be refunded in full (less a $30.00 booking/administration fee)
• Where bookings are cancelled less than 14 days prior to arrival a full loss of deposit will occur.
• If the site/accommodation can be rebooked for the entirety of the original booking a credit will be issued, valid for 12 months, less a $30 administration fee.
• *This is also applicable for bookings made with less than 14 days prior to arrival
• *No refunds or credit for cancellation due to weather, change of itinerary, or early departure

Pet Policy: WE DO NOT ALLOW PETS WITH CABIN BOOKINGS.

• PET FRIENDLY WITH SITE BOOKINGS ONLY.
• (Boarding kennels 15 minutes from town please contact us for details).

Discovery Parks Booking Terms and Conditions

^{Last updated August 2024}

By proceeding with an accommodation booking, you agree to these terms and conditions.

1. Definitions and structure of these terms and conditions

   1. For the purposes of these terms and conditions:
      • ‘we’, ‘us’ or ‘our’ is referring to Discovery Holiday Parks Pty Ltd (ABN 50 111 782 846) and, where the context so permits, its associated entities;
      • ‘your party’ means any person who accesses the park under the accommodation booking, including any family, children, friends or other people visiting the park at your invitation;
      • ‘Booking Credit’ means a Discovery Holiday Parks booking credit issued by us to you in accordance with these terms and conditions;
      • ‘Park Conditions’ means any terms and conditions which specifically relate to the park and which are communicated to you prior to or at the time you are making a booking; and
      • ‘Remaining Value’ means at any time, that portion of a Booking Credit which has not yet been redeemed.
   2. By proceeding with an accommodation booking you agree to these terms and conditions and the Park Conditions and must ensure your party agrees to, and complies with, these terms and conditions and the Park Conditions.
   3. To the extent that any part of these terms and conditions is inconsistent with any part of the Park Conditions, the part of the Park Conditions prevails over the part of these terms and conditions.

2. Tariffs and Payments 

   1. The rates displayed on our website (‘tariff’) are based on the number and type of guests for the specified time and duration. Any changes to those items may result in an increase to the tariff and you agree to pay any increase at the time of change.
   2. The tariff quoted is in Australian dollars and current at the time of booking and is inclusive of GST (unless expressly stated otherwise). The tariff only becomes firm upon your payment in full for the specified time and duration.
   3. Unless expressly stated otherwise, only one promotional or membership offer can be redeemed on any booking.
   4. Promotional code, voucher or membership discounts must be redeemed at the time of booking. Discounts will not be applied or refunded after a booking has been confirmed. All third party coupons, vouchers or promotional codes are issued subject to the terms and conditions specified by those third parties.
   5. Any amount in connection with your booking which is outstanding at the time of check-in must be paid at check-in unless alternative arrangements have been agreed with park management prior to arrival. Any additional charges incurred after check-in must be paid in full at the time they are incurred.
   6. If you pay by MasterCard or Visa credit or debit card, Amex, Diners or Union Pay, we will charge a card surcharge of 0.90% of the total transaction value (excludes EFTPOS transactions). The surcharge amount will be displayed at the point of booking before you proceed to payment. We reserve the right to vary the surcharge in accordance with the applicable costs and merchant fees in accepting a credit card payment at any time without prior notice.
   7. The following terms apply only to bookings which are made on a “book now, pay later” basis. These terms prevail to the extent they are inconsistent with the other terms and conditions:
      1. Bookings made prior to 7 December 2021, for stays until 9 December 2021, may be eligible to be made on the basis they are “book now, pay later”.
      2. A “book now, pay later” booking is only available on tourist tariff bookings.
      3. A “book now, pay later” booking is only available on direct website or direct to park bookings.
      4. Corporate bookings, group bookings, permanents, annuals, and non-direct bookings are excluded from making a “book now, pay later” booking.
      5. Blackout periods apply to “book now, pay later” bookings. 
      6. Where a “book now, pay later” booking is accepted by us, confirmation and payment is required 48 hours prior to arrival in park.
      7. Cancellations of “book now, pay later” bookings made 48 hours or more prior to the arrival date do not incur cancellation charges.
      8. Book now, pay later bookings are not available for bookings at the following parks: Bright Freeburgh (VIC), Fraser Street Hervey Bay (QLD), Rottnest Island (WA), Mackay (QLD), Streaky Bay Foreshore (SA) and Townsville (QLD).

3. Cancellations

   1. Unless the Park Conditions contain stricter cancellation conditions (for example during that park’s peak season), or the website on which you have made your booking has advised you of stricter cancellation conditions, you agree that the cancellation conditions set out in these terms and conditions apply.
   2. Single booking cancellations: Where the booking relates to one on-site accommodation service and:
      1. You request a cancellation more than 14 days prior to the date of arrival, you will incur a cancellation fee equivalent to one night’s accommodation.
      2. You request a cancellation less than 14 days prior to the date of arrival, you will incur a cancellation fee equivalent to 25% of the total tariff applicable or one night’s accommodation, whichever is greater.
   3. Group booking cancellations: Where the booking relates to two or more on-site accommodation services and:
      1. You request a cancellation more than 30 days prior to the date of arrival, you will incur a cancellation fee equivalent to one night’s accommodation.
      2. You request a cancellation less than 30 days prior to the date of arrival, you will incur a cancellation fee equivalent to 25% of the total tariff applicable or one night’s accommodation, whichever is greater.
   4. You may request a booking be changed however any request will be subject to availability, the tariff may change depending on the new booking period and an administrative fee may also apply to make the change.

4. COVID-19

   1. Both you and we acknowledge that:
      1. COVID-19 is currently a risk to the Australian community;
      2. as part of managing the risk, the governments of Australian States and Territories have been implementing restrictions, including travel restrictions between the States and Territories;
      3. it is possible that a government restriction will be in place at the time of your booking; and
      4. if a government restriction is in place, it may result in us incurring costs to provide you with the accommodation which you ultimately do not use.
   2. If, in our reasonable opinion, we think it is likely that a government restriction will be in place at the time of your booking and that government restriction may affect your ability to travel to the park, or our ability to provide you with accommodation at the park, then we may choose to cancel your booking. If we choose to cancel your booking then:
      1. we will promptly notify you;
      2. we will not be liable to you in any way in respect of the cancellation; and
      3. we will promptly provide you with a full refund of any payments you have made for the booking.
   3. You agree to complete any declaration form and to provide us with any information that we reasonably request, to assist us with managing the risks of COVID-19 and complying with any government restrictions or requirements.

5. Booking Credits

   1. As an alternative to cancelling a booking you may request us or we may offer to amend a booking and issue you with a Booking Credit equal to the amount paid for your existing booking to use at one of our parks for up to 12 months. If you make a request we may, but are not obliged to, issue you with a Booking Credit. 
   2. Acceptance and redemption of a Booking Credit is subject to these terms and conditions.
   3. A Booking Credit:
      1. is only redeemable for accommodation at our parks, and is not redeemable for cash, meals, sightseeing or any other products or services; 
      2. is not transferrable and must be presented at the time of check-in; 
      3. may be used in part or in full, and any Remaining Value can be used towards subsequent purchases of accommodation at our parks; 
      4. is valid only for a period of 12 months from the date of issue (expiry date) and if not used prior to the expiry date will be void, of no value and any unused value will not be refunded.
   4. You are responsible for informing us of the correct email address for delivery of any Booking Credit confirmation. We are not liable for any amount in relation to any Booking Credit that is lost or undelivered via electronic means.

6. Early Departures and No Shows

   1. No refunds are given for unused portions of your booking, including no-shows and early departures or cancellations where you or your party has arrived at the park. A no-show is when you do not check-in on the day of your booking.
   2. We reserve the right to refuse entry into the park:
      1. if we reasonably determine that you, or someone in your party, could present a risk to the health or safety of our staff or other guests at the park; or
      2. for any other reason we so determine in our discretion (including for our own purposes).
      A full refund will be issued if this occurs unless our refusal is because you or your party presents a risk to the health or safety of our staff or other guests at the park, or because of your breach of these terms and conditions.

7. Your Party

   You must ensure at all times that your party complies with these terms and conditions. You agree that any breach of these terms and conditions by your party will constitute a breach by you.

8. Check-in and check-out

   1. You and your party must either check-in using our app or otherwise report to reception and sign in on arrival.
   2. A 2pm check-in and 10am check-out applies to all bookings unless alternative arrangements have been agreed with park management in writing prior to arrival. If you do not depart before check-out time you agree that we may charge you for an additional day at the prevailing tariff applicable to your accommodation for each day (or part thereof) until you depart.
   3. You must return any keys and security cards at the time of your departure and agree that we may charge you for the replacement costs of any keys or cards you lose or fail to return them to us.
   4. Rooms or cabins left in an unsatisfactory state (as determined by us) will incur a cleaning charge of five hundred dollars ($500).
   5. You agree that regardless of your length of stay there is no tenancy or other proprietary rights created in your favour under any laws. We grant you a licence to stay in or use the facilities in our park and we reserve the right to terminate the licence at any time.

9. Right of removal

   If during your stay, we reasonably determine that you, or someone in your party, could present a risk to the health or safety of our staff or other guests at the park, or you or your party fails to comply with these terms and conditions, then in addition to any other right we may have, we may immediately terminate your accommodation and evict you and your party without liability to you. You agree that in these circumstances we are not required to refund any amount in relation to your booking or any other goods or services you have purchased from us.

10. Park rules, guidelines and safety instructions

    1. You and your party must at all times:
       1. obey all park rules, guidelines and signage and reasonable requests from park staff;
       2. abide by the signed speed restrictions in the park;
       3. take care for your own safety and the safety of others; and
       4. safely and securely stow your possessions.
    2. A copy of the park rules is available from the park or by emailing us. To the extent anything in the park rules is inconsistent with these terms and conditions, the park rules will prevail.
    3. Any monies or other valuables, goods or vehicles that belong to you or your party, or which you or your party bring in or on to the park (including any car park facilities) remain your responsibility and we are not responsible for their safekeeping.
    4. You must ensure that persons under 18 years of age (minors) in your party are accompanied and supervised by a parent or guardian at all times whilst at the park. You acknowledge that there will be third parties present in the park during your stay and that we are not responsible for the acts or behaviour of those parties.  It is your responsibility to ensure the personal safety, welfare and protection of all minors in your party at all times during their stay at the park.
    5. You are not permitted to bring animals with you to the park except where:
       1. the animal is a dog; and
       2. we identify the park as a dog friendly park; and
       3. you agree to the dog guidelines and conditions and complete and sign a dog owner declaration prior to entry to the park.
    6. A copy of the dog guidelines and conditions and dog owner declaration is available at the park or by emailing us. 
    7. Smoking is not permitted in or around any park facilities (including cabins/rooms and any amenities, playgrounds, jumping pillows, games rooms, cafés or aquatic areas).   If we consider that you or your party has smoked in a cabin/room, you will incur a $500 cleaning fee.
    8. You and your party must respect the comfort of others staying in park at all times. Any unruly behaviour, excessive noise, drunkenness, bad and/or offensive language will not be tolerated and may result in you and your party being evicted from the park without refund.  Quiet time in the park is after 10pm every day, and we may require you to refrain from any behaviour we consider may be disruptive to other guests of the park.
    9. In order to ensure the comfort of others staying at a park, only one vehicle is permitted per booking.
    10. In accordance with applicable legislation, we reserve the right to protect our lawful interests and deter security incidents such as theft, vandalism, unruly behaviour and violence. We may operate, or appoint third parties to operate on our behalf, CCTV cameras in the park, which if operated will be visible.
    11. All recreational activities (including without limitation any swimming and water sports) are undertaken solely at the risk of the participant. You are responsible for supervising and ensuring the safety of any minors in your party undertaking recreational activities.
    12. If we provide safety equipment in relation to undertaking recreational activities at the park you and your party must use that safety equipment when undertaking the recreational activity.
    13. Helmets must be worn at all times when using bicycles, skateboards, scooters or any other wheeled toy.

11. Liability

    1. Your purchase of any accommodation or other goods or services may be subject to certain laws, including statutory warranties under the Australian Consumer Law. Nothing in these terms and conditions is intended to exclude or restrict the application of such laws but we do not give any guarantee or warranties or make any representation of any kind, express or implied outside of those laws.
    2. Other than as set out in this clause, and to the full extent permitted by law, all rights, remedies, conditions, guarantees and implied and express warranties in respect of any goods or services provided by us are excluded.
    3. Specifically, but without limitation, to the full extent permitted by law: 
       1. We make no warranty as to the suitability or safety of any of our parks, the potential presence of COVID-19 or possibility of contracting COVID-19 at our parks, the park facilities or any recreational activities which may be undertaken at our parks;
       2. You agree to take full responsibility for, and fully ensure the safety of, all minors in your party at all times while they are in our park;
       3. We do not make any representation about the suitability of the accommodation or services;
       4. We are not liable to you or anyone else and you agree to release us, indemnify and hold us harmless against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury, injury or loss related to COVID-19 or the contracting of COVID-19 at our parks, or death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant park for any reason except to the extent caused by our negligence; and
       5. If any warranties relating to your booking are implied at law and cannot be excluded, then to the maximum extent permitted by law our liability to you is limited to:
          1. in the case of goods supplied to you by us, the repair or replacement of the relevant goods; and 
          2. in the case of services supplied to you by us, the supply of the relevant services again, or the payment of the cost of resupplying the services.

12. Privacy

    When providing any personal information to us, you agree to the collection, use and disclosure of your personal information in accordance with our privacy policy.  Our privacy policy is available at https://www.discoveryholidayparks.com.au/privacy_policy.  

13. General

    1. No failure under these terms and conditions to exercise nor any delay in exercising any right, power or remedy by us operates as a waiver and any waiver will be not valid or binding on us unless we make it in writing.
    2. Any part of these terms and conditions which is invalid or unenforceable at law is severed from these terms and conditions without affecting the balance of the terms of use.
    3. South Australian law governs these terms and conditions and you agree to submit to the exclusive jurisdiction of South Australian courts in respect of any dispute regarding these terms and conditions.
    4. Any queries or disputes arising in connection with a booking or any matter in connection with these terms and conditions is to be directed to Discovery Parks on 08 8219 3000 or in writing at Discovery Parks, Level 6, Rundle Mall Plaza, 50 Rundle Mall, Adelaide SA 5000 or via email at admin@discoveryparks.com.au.
    5. Discovery Parks operate in some of Australia’s most sacred places, which is why we are committed to leaving the environment as untouched as possible. When visiting one of these sites, we ask that you leave only footprints - taking all waste and belongings with you when you leave. Thank you for working with us to preserve these natural wonders for the generations to come.

THE BASE RATE COVERS 1 TO 2 GUESTS PER BOOKING. ADDITIONAL CHARGES DO APPLY FOR MORE THAN 2 PEOPLE. CHILDREN 2 YEARS OF AGE AND UNDER ARE AT NO EXTRA COST AND SHOULD BE PUT IN THE BOOKING AS INFANTS.

DONGARA TOURIST PARK WILL CONFIRM YOUR RESERVATION WITH CREDIT CARD PAYMENT. ALL BOOKINGS WILL BE CHARGED THE FULL AMOUNT OF THE BOOKING WITH CREDIT CARD AT THE TIME OF BOOKING.

Valid credit cards must have sufficient funds. Declined transactions will automatically cancel the booking.
All card transactions will incur "The Cost of Acceptance" surcharge as determined by the relevant bank.
SPECIFIC SITE OR CABIN REQUESTS FOR 1 NIGHT STAYS ARE SUBJECT TO AVAILABILITY.

ACCOMMODATION RESERVATIONS
Pets are STRICTLY ONLY permitted when booking the pet friendly accommodation and with management approval when advising the park of your dog breed, size and name on your reservation at the time of making the booking.
Please call the office directly on 08 9927 1210 or 0429 609 385 if you have any further queries.

POWERED AND UNPOWERED SITE RESERVATIONS
ONE CAR PER SITE - Each site is designed to accommodate one car. During mid and high seasons we have a one car one site policy to ensure the sites are not overcrowded and drivers have good visibility especially when children are riding bikes in the park. Guests who arrive with an extra car will be charged an additional nightly rate of a unpowered site for the duration of their stay.
BOATS - Please advise the park at the time of booking if you will be travelling with a boat or trailer and the size.

Cancellation Policy

GENERAL CANCELLATION POLICY
Changes and cancellations are not permitted with this reservation. There is no refund on early departures.

The quoted tariff is based upon the above number of adults, children and the style of accommodation requested. Should the details vary in any way, your quoted tariff may be affected. For information on arrival/departure times, cancellations, accommodation capacity, payment on arrival or any other matters please do not hesitate to contact us. Please note: Dubbo Midstate Caravan Park Cabins and Rooms are not serviced daily when staying multiple days. PETS Our park is pet friendly and any visit by you or your pet is subject to the following conditions: Your dog must be kept on a leash at all times when on park property. Any disturbances such as barking must be kept to an absolute minimum to ensure that other guests are not inconvenienced. You are responsible for cleaning up after your dog. With the exception of guide dogs, all other dogs are not allowed in any of our non-pet friendly accommodation or facilities such as Amenities, Playground and Laundry. You agree to be responsible for all property damages and/or personal injuries resulting from your dog. You further agree to indemnify and hold harmless Southern Cross Parks and its entities, its owners and operators, from all liability and damage suffered as a result of your dog. Pets allowed in designated pet friendly cabins only. Pets allowed on the decks of all other cabins only. Dogs are not allowed inside other cabins at any time. Any evidence of dogs inside other cabins will incur an additional cleaning fee of $100.00.  TERMS AND CONDITIONS Bookings are not confirmed until the required security deposit of one night's accommodation has been paid and receipted. (Please note that if the booking is for one night only full payment is required). Security deposits on bookings cancelled 7 days or more prior to the arrival date will be refunded, less a $50 cancellation fee. Where bookings are cancelled less than 7 days prior to arrival, the 1st nights tariff will not be returned. No refund will be given after arrival/check-in (i.e. No refund for early departures). Persons under 18 years of age must be accompanied by a parent or guardian. Security deposits and pre-paid tariffs can be paid over the phone with a Visa or MasterCard. Cheques are not accepted on arrival. We do not permit excessive noise or music after 10.30pm. Check out time is strictly 10am.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Check-in time 2pm
Check-out time 9.30am

We are a COVID Safe business. All government rules and regulations must be adhered to while on the premises, including but not limited to 1.5mtr social distancing from all staff and other guests and visitors not from the same residential address, good hand hygiene, if unwell stay home and get tested. All guests and visitors must sign COVID declaration, and register on arrival.

Our full COVID Safe plan can be viewed at reception.

Extra linen Packs $10 per bed

Day Visitors must register at the office. There is no visitor parking inside the park grounds. Visitors must depart by 10pm or nightly charge will apply

STRICTLY NO PETS DURING LONG WEEKENDS AND SEPTEMBER AND CHRISTMAS SCHOOL HOLIDAYS

Each Site, Cabin and Villa is supplied with one car space only. Please consider this when arranging your travel plans. All additional vehicles will be required to park OUTSIDE of the park gates. Any guest who violates park rules will be charged additional fees, per day.

A deposit is required for all bookings, We require 50% deposit or 1st night stay whichever is greater for standard bookings- deposit required at time of making booking and balance due prior arrival.

Christmas School Holidays and Long Weekends require full payment 30 days prior to arrival dates.

Cancellation Policy:  All cancellations will incur a $40 cancellation fee, the remaining deposit can be refunded providing at least 30 days’ notice is given. If the booking is cancelled within 30 days of the arrival date the full deposit will be forfeited. Deposits are non-transferable.

Christmas School Holiday bookings cancellation Policy: Any booking cancelled after the 1st of December will forfeit the full 50% deposit. Any booking that is a no-show, or gives less than 72 hours notice will forfeit the full tariff, unless the site or accommodation can be re-let for the entire stay.

Late checkout availability: Subject to availability check with office day before scheduled departure

Linen: All accommodation has linen for the main bed only including 2 towels.

Management retains the right to alter tariff without prior notice.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

****Non Refundable Rate Bookings: The full amount will be charged to your card upon placing your booking - Bookings may not be modified or dates changed - No refunds are available for cancellation or no show on the discounted "No refundable booking rate"**** DEPOSITS AND CANCELLATIONS For stays outside of NSW/Vic School Holidays or Special Events: The first night stay is taken as a deposit at the time of making the reservation. If a guest cancels or modifies their reservation more than 24 hours prior to their scheduled arrival date, the deposit will be refunded via the same payment method as the original payment was made (no cash refunds), less a $30.00 administration Fee.. For Stays within NSW/Vic School Holidays or Special Events (Except Christmas Holidays): The first night tariff is taken as a deposit and within 30 days of arrival the remaining tariff must be paid. Cancellations or changes within 30 days of arrival, the deposit may be forfeited. For Stays within NSW/Vic Christmas School Holidays: The tariff can be paid Monthly, Fortnightly, Weekly, or in 3 installments (1 by 31Mar, 2 by 30 June, and 3 by 30 Sept). Reservations can be made or modified prior to 30 September with an admin fee of $30.00. If a reservation is changed or cancelled after 30 September it may result in the entire tariff being forfeit. The tariff will be refunded if the entire category is fully re-let for the period of your stay (Less a $30.00 admin fee). Reservations without regular payments or where the 3 payments are not made will be cancelled and the funds refunded to the guest less a $30.00 administration fee.
No pets are allowed during Christmas Holiday Period (Christmas Day + next 10 Days) & Easter Holiday Period (Good Friday to Easter Monday). At all other times of the year our park is pet friendly and any visit by you and your pet is subject to the following conditions.

Reception: is open from 8.30am until 6pm, please make arrangements if you will not arrive until after 6pm. Check in is 2pm and checkout is 10am Any bookings made 1 year in advance cannot be guaranteed, please contact the park directly for these bookings to be guaranteed Pets are not permitted in cabins, a cleaning fee will apply to anyone found with a pet in a cabin. There is a maximum of 6 people per site. Cabins have car parking for 1 vehicle. Sites accommodate 1 Caravan or tent and annexe and 1 Vehicle. Draw bars must be facing the road. Quiet time in the park is between 10pm and 7am and includes the playground and ammenities. Exssesive noise and bad language will not be tolerated and will result in eviction from the park. Bike riding is not permitted after dark. Helmets must be worn at all times. dogs are permitted on sites 1 per caravan/tent. Unruly Behavior or abuse will not be tolerated. Offenders will be evicted immediately.

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

REFUND POLICY

Refunds of deposits and fees paid are available under the following circumstances:

PEAK SEASON

Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are refundable, excluding a $35 administration fee.

Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of all monies paid unless the site/accommodation can be rebooked.

ALL OTHER TIMES

Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are refundable, excluding a $35 administration fee.

Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid.

PLEASE NOTE: Where a deposit or prepayment is to be refunded, an administration fee is to be charged. Alternatively, the total refund amount may be transferred to a future booking (to be used within 12 months) and no administration fee will apply.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Check In The key safe is located just outside our reception door. You will need to put in a passcode which will be the last four digits of your mobile phone number (provided in your booking) and then you will need to press the hash key! Your keys will drop down into the safe in an envelope with a map which will show you how to get to your cabin/site. The grey key ring attached to your keys is used to access the gate, the pole is on the right hand side of the drive way a couple of meters before the actual gate, place the grey key ring close to the black pad at the top of the pole to access the gate. If you have any troubles please contact us at reception on the after hours number provided on the reception door. Cancellation Policy LOW PERIOD During off peak, deposits will only be refunded if the Park is notified of the cancellation before 9am on the day before your scheduled arrival. If notice is received after 9am on the day before your scheduled arrival, the Park will retain all of the deposit. Any deposits refunded will be minus a booking cancellation fee of $25.00. On-line booking fees will not be refunded. There are no refunds for early departures. MID AND HIGH PERIOD During mid and high periods, deposits will only be refunded if you notify the Park of your cancellation at least 14 days before your scheduled arrival. If you provide less then 14 days notice of cancellation, your deposit will only be refunded if the site or cabin is resold for the whole duration of the period booked. Any deposits refunded will be minus a booking cancellation fee of $25.00 On-line booking fees will not be refunded. There are no refunds for early departures Failure to notify of cancellation If you do not notify the Park of your cancellation, or if you do not arrive by 10am on the day after your scheduled arrival date, then your booking may be cancelled by the Park without any refund to you. Minimum stays apply for long weekends, public holidays and special events. Rules Property Terms & Conditions: Upon making your reservation a deposit of one nights accommodation plus your online booking fee will be charged by Eureka Stockade Holiday Park which will confirm and secure your reservation. After the deposit has been taken we will email you your receipt and confirmation. You will be required to pay your balance of accommodation in full on arrival at our park. Once you have made a booking you have entered into a contract with Eureka Stockade Holiday Park. When hiring a cabin the person/s registering as the guest/s will be required to present photo ID and a valid credit card number on arrival. The person whos name appears on the booking will be requested to sign a guest registration form accepting they will be liable for any loss or damage to the appliances, furniture, keys, fixtures & all fittings including any extra cleaning fees to the Cabin/Site. Negligent damage caused by the registered guest/s to the Cabin/s and/or Ensuite/s will have their registered Credit Card charged for the cost of the repair or any loss of accommodation should the cabin be unable to be resold on their due departure date. The owners and management reserve the right to withdraw, cancel, and decline to accept or retain a booking for any person or party if a patrons conduct is incompatible with the interests, harmony, comfort or welfare of other persons. The minimum age to make a reservation is 18. A responsible adult must accompany any persons under 18. The person whose name appears on the booking and the Guest Registration Form, assumes responsibility for the park patrons for which the booking covers and their visitors. A maximum number of occupants applies for each cabin type, as noted on the Eureka Stockade Holiday Park website and cannot be exceeded. If on arrival the number of people exceeds the maximum for the accommodation type, we may be unable to accept the booking or you may be charged for a larger cabin depending on availability and the number of people. When hiring a site the hirer is required provide a credit card number on check-in or $20.00 cash as security over the key. Loss or keys are at a charge of $40.00. Reception hours are 8:30am to 6:00pm from Monday to Saturday and 9:00am to 6:00pm on Sundays. Late arrivals must pre-arrange with the park before close of business on the day of your arrival. The booking must be paid for in full prior to your arrival date. Your key & check-in instructions will then be placed in our secure key safe for you which is located just outside our reception door. If you are departing early please return the key to the keyhole drop just outside the reception door. Check-in from 2:00pm onwards. Check Out time is strictly 10am unless otherwise pre-arranged with Park Management. Failure to check out of the cabin at the designated time, will incur additional costs. Maximum costs can be equivalent to the nightly rate. On departure all rubbish must be removed and placed in park bins provided. Dishes are to be cleaned, dried and put back away in the cupboards. Failure to do this will also result in an additional cleaning fee. There are NO Refunds for early departures. Accommodation is serviced on departure only or upon arrangement at reception for an additional fee. Eureka Stockade Holiday Park maintains a strict NO PARTY POLICY. First warning by management - no charge, second warning - $100 charge to the registered Credit Card, third warning - you will be asked to vacate the premises permanently. We reserve the right to terminate accommodation without refund at any time. Persons found smoking in ANY of our cabins will incur a $250 fee charged to their account; this is to cover costs of extra cleaning time, cleaning walls, curtains, dry cleaning, carpet cleaning, mattress cleaning and loss of occupancy during this time. We also have a strict Non Smoking Policy in all of our indoor areas (Amenities Block, Camp Kitchen, Games Room & Laundry). Strictly NO Fires. Dogs are the only type of pet allowed to enter the park and are only permitted on powered sites. We do not accept pets in any of our cabins. All dogs are to be pre-booked and are permitted entry at the managers discretion. Please ensure your dog is registered with reception. Dog rules are posted on the Eureka Stockade Holiday Parks website. Eureka Stockade Holiday Park will not be responsible for, or liable to compensate for the loss, theft or damage of personal property on, or brought into the cabin/site or in the immediate vicinity of any of the cabins/site. All persons enter the park at their own risk and are responsible for their own possessions and vehicles. G'Day Parks and Discovery Parks members will receive a 10% G'Day Rewards discount (up to max value of $40 per stay on sites and cabins) upon presentation of membership card at check-in. Please leave a guest note in your booking to advise us of your G'Day Parks membership number. If you are not a G'Day Parks Member, you can join on arrival at Eureka Stockade Holiday Park - $40.00 for a 2 year membership. Ask us about the businesses in Ballarat that offer discounts to our G'Day Parks members. Whilst we make every effort to meet individual requests, please be advised that we are unable to guarantee specific room/site numbers. If you are unable to book your desired accommodation online or are having any other problems, please phone (03) 5331 2281 during office hours and our friendly staff will be happy to assist you. We look forward to welcoming you. See you soon!

Amendments to third party bookings may be considered, but there are no refunds available

CANCELLATION POLICY Non-Refundable credit card/cash deposit is required for confirmation of your reservation. A deposit of $50.00 for each Site, $100.00 or the cost of the first night of a Cabin (which ever is the highest value). If you wish to reduce your nights booked after commencement of your stay with us, we regret that we are unable to refund any monies paid. If you do not arrive on your reservation date your booking will be cancelled without refund or credit. Please note that we do not refund should you cut short your booking. This includes shortening your stay due to inclement weather.

BOOKING T&Cs

• All reservations require full payment when the booking is made.
• On arrival we require a valid payment card to be kept on file for any additional charges incurred throughout your stay.
• Payment details will be kept securely on file 14 days after the original departure date of the reservation unless a future reservation with the same Guest Profile exists.
• Any extra guests must be paid for upon arrival.
• Cancellations outside of the below date ranges will incur a $25.00 cancellation fee, or you may choose to hold the full payment as a credit for a future booking. Credits are valid for 12 months from day of issuing. Cancellation within the below date ranges will result in forfeiture of the total payment.
  • Off-peak seasons: 7 days prior to arrival
  • Peak seasons: 14 days prior to arrival
  • Peak seasons are any long weekend, school holidays, Melbourne Cup weekend, Easter weekend, Christmas, and local or special events. Off-peak season is other periods outside peak season.

• Arrivals checking in to a cabin on a public holiday are subject to a $25 public holiday surcharge.
• Seasonal campaigns may be promoted with a non-refundable cancellation policy. Where applicable this will be clearly displayed in the rate details during the booking process.
• We do not refund for early departures, Covid, or weather-related cancellations.
• Prices are subject to change without notice.
• Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability. If there is an early departure prior, or late arrival to the reserved date, no refund will be made.
• Any credits issued have 12 months’ validity from the date of issuing.

In the event of cancellation of a booking, the deposit will be refunded if the customer notifies us of the cancellation 30 days before the scheduled arrival- off peak. If less than 30 days notice is given, no deposit will be refunded. If the cabin has been booked over peak periods- (school holidays, long weekends, festivals) no deposit will be refunded after 30 days notice. Over the Australian Celtic Festival, bookings cancelled 60 days prior to arrival no deposit will be refunded. All cancellations incur a $25.00 administration fee.

For Cabins its a 2 night minimum on weekends, for both Cabins & Sites there is a minimum length of stay over peek periods. Cancellation Policy. If you cancel before 4 weeks from your arrival date a $20 cancellation fee will be deducted from your deposit and the balance refunded. If you cancel inside of 4 weeks you will forfeit your deposit for your booking.

Cancellation within 28 days 1 nights fee will be charged, within 24hrs full cost of booking will be charged.   

Booking Terms & Conditions

NOTE: **For check-ins after 5pm please notify reception prior to 5pm.**

Rates are based on the number of persons entered by the customer upon booking. If incorrect upon check-in, additional fees will be incurred. Note: Adult 16+ yrs, Children 3-15 yrs. Infants 0-2 yrs are free of charge.

Check-in will only be available to those guests whose name is on the booking. All guests checking in to Fremantle Village must show a current form of Photo ID (Passport or Driver's Licence). Fremantle Village reserves the right to refuse entry to any guest who does not meet these requirements.

A credit card pre-authorisation of $100 per night's stay in accommodation (capped at $400) or $20 per powered site is required for all bookings and must be done upon arrival. Cash will not be accepted for this.

Check-in time for sites is 12pm, Check-in for accommodation is 2pm. Fremantle Village Office closes at 5pm daily, except Public Holidays when the Office closes at 2:30pm. Late check-ins are available with prior notification, please contact us if you wish to check-in after 5pm (or 2:30pm on Public Holidays). If no notice is given, check-in will not be possible.

Check-out time is 10am.

NO CHECK-INS OR CHECK-OUTS AVAILABLE FOR CHRISTMAS DAY. Please note our office is CLOSED Christmas Day.

Cancellation Policy
* No refund for early departure.
* Park Management reserves the right to relocate or cancel any booking at its discretion.
* All cancellations must be in writing direct to the property

Accommodation (Chalets, Cabins and Units) Cancellations:
* Total amount of stay will be charged if less than 48 hours notice of cancellation is received.
* One night's accommodation will be charged if fourteen (14) days or less notice of cancellation is received (but more than 48 hours notice).
* A cancellation fee of $50 will apply if cancelled with more than fourteen (14) days notice.

Powered Sites and Ensuites Cancellations:
* Total amount of stay will be charged if less than 48 hours notice of cancellation is received.
* One night's site fee will be charged if fourteen (14) days or less notice of cancellation is received (but more than 48 hours notice).
* A cancellation fee of $20 will apply if cancelled with more than fourteen (14) days notice.

Terms & Conditions Bookings By booking at Gawler Caravan Park you are entering into a contract and agreeing to abide by the terms and conditions as detailed below. Guests are responsible for checking the booking details. Those named on the booking are responsible for all persons on site during the stay, including visitors. All reservations require a deposit to be paid at the time of the reservation. Without a deposit, we are unable to make you a reservation. The minimum deposit payable is equal to one nights stay. All group bookings require full payment at least two weeks prior to check in. No site or cabin is guaranteed. Check-in We look forward to welcoming you at our park at the below times depending on your booking. Sites - Check-in: 12pm Cabin - Check-in: 2pm Office hours are 8am-6pm. If you feel you will not make it in by then, please call and arrange night safe access for keys. NB: this will only be allowed for prepaid bookings. Check-out All rooms and sites are to be vacated by 10am on the day of your departure. Early departures: should you wish to check out before reception opens, please notify reception and place your keys in the key box outside of reaction before you depart. If you would like to extend your stay, a nights tariff will apply unless otherwise arranged (depending on availability) please do so before 10am. Cancellations All cancellations must be received in writing to the Park enquiry@gawlercaravanpark.com.au. Refunds may take the form of a credit which can be transferred to another future booking to be used within 12 months. No refunds to be transferred to other bookings. A full refund will be applied for a cancellation 21 days or more in advance less a $20- administration fee. For cancellations 7-21 days before check-in, a 10% booking fee will be retained. For all cancellations less than a week in advance no refund will be given. No credit or refund will be available for early departures or cancellations once arrived. Minimum Stays Cabins Only Weekends (Friday, Saturday); a two night minimum stay applies. (Single night booking may be available surcharge applies at management discretion). Long Weekends; a two night minimum stay applies. (Single night may be available surcharge applies) Easter Weekend; a three night minimum stay applies. Christmas/New Year period (23rd Dec 2nd Jan); a two night minimum stay applies. Children Children aged 2 & under stay without charge. Children aged 3-15 charged at $10- per night. 16 & over charged at $15- per night. Cabin/Site conditions ALL CABINS ARE NON-SMOKING. Ashtrays are provided outside cabins. Anyone found smoking inside cabins will be asked to leave. A responsible adult must accompany all persons under the age of 18. Proof of age may be requested. Cabins sleep up to a maximum of 4-6 persons (including children & infants) depending on the style of cabin. The number of people (of any age) in a cabin must not exceed the number of beds in a cabin. Bedding Hire Single or double linen is available for hire for $15-. Please advise staff when booking if this is required as there is limited supply. A porta-cot with linen is also available for hire $15-. Guests Guests are expected to behave in a manner that is respectful of other visitors. We ask guests to limit excessive noise between 10pm and 8am as a courtesy to other guests. Management reserves the right to evict patrons from the park who are deemed to be behaving in a socially unacceptable manner, causing damage, disturbing guests, using unacceptable language or are in breach of any other park rules. All monies will be forfeited. Visitors All Visitors must report to reception. Visitors are most welcome; however they are your sole responsibility. It is your responsibility to ensure they abide by park rules. Visitors must vacate the park by 10pm. Damage/Loss All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, boom gate access cards, fixtures and fittings in the accommodation normal wear and tear excluded. A fee may be charged if excessive cleaning is required after departure. The Gawler Caravan Park takes no responsibility for the loss or damage of any personal items. Please lock up accommodation, vehicles, bikes etc. and remove any valuables, especially at night. Thoroughly check cabins and amenities on departure as perishable items will be disposed of and non-consumables will only be held for 1 month before being donated to local charities. All policies subject to change

Bookings cancelled with at least 7 days notice or more prior to check in will receive a full refund of any fees paid, less a $25 administration fee.

Bookings cancelled with less than 7 days notice will incur a cancellation fee of one night's accommodation plus a $25 administration fee.

We do not refund for early departure or change of mind.

On arrival, guests will be required to provide an imprint of a valid credit card or a cash deposit and photo identification to cover any incidental charges. The number of guests must not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Damage, breakages, theft, and losses are the tenants responsibility during their stay. Visitor policy is as follows: At all times visitors must report to reception before entering the motel. During peak seasons and busy times, there are no visitors. Management reserves the right to access or refuse visitors. For the enjoyment of all guests, noise restrictions do apply after 8pm. Excessive noise is not tolerated. Pets are not allowed and smoking is definitely not permitted inside the rooms. We have a zero tolerance policy. This is for your safety and protection. The breach of any of the above conditions may result in immediate termination of rental and loss of bond. Refund Policy Peak Period Bookings No refunds are given on bookings cancelled within 28 days of arrival. NO EXCEPTIONS. When 28 days or more notice is given, the prepayment can be refunded one of two ways: 1. Refunds can be given via cheque minus a $50.00 cancellation fee OR 2. Customer given a credit receipt towards a future booking. This future date must be given within 2 weeks of cancellation and must be within 12 month of the original arrival date depending on availability and is subject to any price increase for that period. Note, changes can be only done once. If the cancellation occurs again the prepayment will be forfeited and no refund given. Off-Peak and Shoulder Period Bookings For bookings made in off-peak and shoulder times, NO refunds are given on bookings cancelled within 48 hours of arrival. NO EXCEPTIONS When 48 hours or more notice is given, the prepayment can be refunded one of two ways: 1. Refunds can be given via cheque minus a $50.00 cancellation fee OR 2. Customer given a credit receipt towards a future booking. This future date must be given within 2 weeks of cancellation and must be within 12 month of the original arrival date depending on availability and is subject to any price increase for that period. Note, changes can be only done once. If the cancellation occurs again the prepayment will be forfeited and no refund given. Additional Terms and Conditions There will be NO refunds if your stay is cut short for any reason. A cancellation fee will apply to any bookings made and cancelled. No exceptions. Management reserves the right to relocate or change the booked room, prior to, or on arrival. 5% surcharge on Amex payment

Cancellation Policy:

COVID-19 Lockdown/Border Closure: Full refund less Credit Card Charges
Prior  to  14  days  before  a  booking: Refund  all  monies  except  $15 per site/$30 per cabin/unit
Between  7-14  days  before  a  booking: Refund  50%  of  deposit
Within  7  days  of  booking: One  day's  tariff  is  retained
During  the  booked  period: No  Refund
      
Please  Note: School/Public  Holidays & Special Events: No Refund unless cabin/site is able to be rebooked in full.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

CANCELLATION POLICY If cancellations happen before 7 days before arrival date then your deposit is forfeited. If cancellation happen after 7 days before arrival date a $30 administration fee will apply. All refunded monies will be paid by direct deposit or by chq at the start of each month. REFUNDS ARE NOT GIVEN ON PREMATURE CHECKOUTS UNDER ANY CIRCUMSTANCES AT ANY TIME. We will not refund any monies as a result of a code red declaration

Cancellation Policy - Off peak season out side 14 days a $30 cancellation fee applies. Inside 14 days off arrival deposit is forfeited. Peak Season - outside 28 days a $50 cancellation fee applies inside 28 days deposit is forfeited.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Check-in time from 1pm, check-out by 10am. Late arrivals only accepted with Management approval; Group bookings will not be accepted unless by Management's prior agreement; Bookings will only be accepted by adults 21 years and over; All guests under 18 years of age must be accompanied by a parent/guardian; Parents are responsible for the behaviour and supervision of their children at all times; There is no refund after arrival if your stay is cut short for any reason; Strictly no pets permitted in cabin accommodation; All cabin accommodation is non-smoking. Charges will be applied if this is not adhered to; Management has the right to refuse any booking; Please make sure you book for the correct number of guests; Special requests will be considered but cannot be guaranteed; Occupancy of sites cannot exceed 6 people; Occupancy of accommodation cannot exceed the number of beds in the cabin booked; Noise is to be kept to a minimum after 10pm and before 8am; Swearing, drunkenness and offensive/antisocial behaviour will not be tolerated; Please note that the General Store and Licensed Grocer in town close at 8pm and the Pub ceases meals at 8pm. Cancellation Policy No refund with less than 48 hours notice. Bookings with over 48 hours notice will incur a 25% Administration Fee. No refunds during peak periods (Christmas school holidays, Labour Day long weekend, Easter & Queen's Birthday)

Cancelation Policy If you cancel 30 days prior to your arrival dates we will refund your payment less a $20 cancelation fee. If you cacel insde the 30 days prior to arrival there will be no refund of your payment.

A minimum of 14 days notice is required for all Cabin cancellations, to obtain a full refund. $25 surcharge applies to the rates for all cabins for the day before a public holiday and the public holiday.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Cancellation Policy: After arrival or within 14 days of arrival there will be no refund. Bookings cancelled 14 days prior to arrival will be refunded less a $25 administration fee.

Cancellation Policy

Changes and cancellations for stays must be made more than 14 days prior to arrival. If a cancellation is within 14 days the total cost of the booking is forfeited.

Early Departures

Please be advised there are no refunds for early departures.

Arrival and Departure
Check-in Time | Sites: 11:00am Cabins: 2:00pm
Check-out Time | Sites & Cabins: 10:00am
Day Visitors| All Areas: 10.00pm
All accommodation tariffs are to be paid on arrival & are not refundable after check-in.
If you would like a late check-out please speak to reception for availability, this may be available at an additional charge.
Unfortunately, we cannot guarantee a particular numbered accommodation or site during booking or on check-in.

Office Hours
9:00am – 5:00pm week days and 11am- 5pm weekends and Public Holidays, however these hours may vary during seasons. If the office is unattended, an alternate phone number will be left for contact.
Credit Card Payments
A credit card must be produced on arrival in the name of the reservation holder for security. Any damage caused during your stay may be charged against that card.

Early Departures
Please be advised there are no refunds for early departures
Excess Charges – Cleaning and Damages
Please leave your cabin in a tidy state. Wash all dishes, put away and place rubbish in the bins provided throughout the park. If the cabin is found to be left in an unacceptable state, a $200 excess cleaning fee may be charged. Any damaged or missing items will be replaced, and the costs will be charged to the credit card on file.
General
Park rules & policies, pricing as well as terms & conditions are subject to change at any time, without notice.
Important Information
We reserve the right to refuse a booking at any time from any person reasonably believed to:
Not be the person named on the booking request / Not be the person named on the credit card or not be authorized to use the card / Not be able to pay for any charges / May cause damage to the property of the park or other guests / May exhibit socially unacceptable behaviour / May breach park rules & policies / Be younger than 18 years and not accompanied by a responsible person over that age / Be concealing a dog or other unauthorized animal.
We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking park rules. No refunds will be given and charges will apply for any damage caused.

Late Arrivals
Guests arriving outside of regular office hours must contact park reception prior to closing to make alternate arrangements. Guests who fail to arrive on the designated day or who arrive outside of reception hours and have not made alternate arrangements will forfeit the cost of the first night.

Rates (for powered and unpowered sites)
Adult rates apply to persons 16 years and above. Children rates apply to guests aged between 5-15 years. There is no charge for infants aged 0-4 years.
Rates (for accommodation)
Any additional guests staying in accommodation will be charged at $10.00 per person.
Special Requests
Whilst we will always attempt to meet any special requests or accommodation preferences you may have; we cannot guarantee this at the time of booking.
Please contact the park directly for further information.

Cancellation Policy
A standard admin fee of $30 will apply to all cancellations. No additional cancellation fee is applicable if you cancel your booking outside of 5 days prior to your arrival. For cancellations occurring within 5 days of your booking, you will forfeit your deposit (equivalent to one night’s stay).

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

Check in time is after 2pm and check out time is by 10am. All accommodation is non-smoking. Group bookings cannot be made online. For group bookings, please call 1800 632 310. A booking will not be entered into with any person under the age of 18 years. No pets are allowed in cabin accommodation without discussing with park management Caravan and tent sites accommodate up to 6 persons. Every endeavor is made to satisfy guest's request for a particular cabin or site, but it is not guaranteed .1. No refund with 30 days or less notice on cancellations. 2. Cancellations with over 30 days notice will be refunded their payment less a 25% administration fee. 3. There will be no refund after arrival if you stay is cut short for any reason.

-Our Cancellation Policy -Bookings are not confirmed until the required security deposit of one nights accommodation has been paid and deposited. (Please note that if the booking is -for one night only full payment is required). -Security deposits on bookings cancelled 7 days or more prior to the arrival date will be refunded, less a $50 cancellation fee. -When bookings are cancelled less than 7 days prior to arrival, the 1st nights tariff will not be returned. -No refund will be given after arrival/check-in (i.e. No refund for early departures). -Persons under 18 years of age must be accompanied by a parent or guardian. -Security deposits and pre-paid tariffs can be paid over the phone with a Visa or MasterCard. -Cheques are not accepted on arrival. -We do not permit excessive noise or music after 10.30pm. -Check out time is strictly 10am. -Our park is pet friendly and any visit by you or your pet is subject to the following conditions: Our Pets Policy -Your dog must be kept on a leash at all times when on park property. -Any disturbances such as barking must be kept to an absolute minimum to ensure that other guests are not inconvenienced. -You are responsible for cleaning up after your dog. -With the exception of guide dogs, all other dogs are not allowed in any of our non-pet friendly accommodation or facilities such as Amenities, Playground and Laundry. -You agree to be responsible for all property damages and/or personal injuries resulting from your dog. You further agree to indemnify and hold harmless Southern Cross Parks and its entities, its owners and operators, from all liability and damage suffered as a result of your dog. -Pets allowed in designated pet friendly cabins only. -Pets allowed on the decks of all other cabins only. -Dogs are not allowed inside other cabins at any time. -Any evidence of dogs inside other cabins will incur an additional cleaning fee of $100.00.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

No refunds given for online bookings.

The 1st night's tariff MUST be paid as a deposit at time of booking. We have a NO REFUND Policy, however we do recommend you taking out a Cancellation Insurance Policy. An email will be sent to you with more information after securing your booking. NO DEPOSIT, NO BOOKING

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

Your credit card will be charged within 24 hours of making your online booking. Your booking is not confirmed until a deposit has been received and you have received a deposit receipt letter. The deposit amount charged will be the first night or 50% of the total tariff whichever is the greater amount. Reception hours are from 8.00 am 6.00 pm. Please call 08 9937 1077 during office hours if you are arriving after hours. No arrivals after 9.00 pm unless prior arrangements have been made. We have a strict one car per site or cabin policy due to limited parking spaces within the park grounds, more by arrangement with office. If you are planning to bring a boat you must phone the office to make arrangements, if you do not your boat will be kept outside of the caravan park grounds. Group bookings cannot be made online. Please call 08 9937 1077 if you wish to make a group booking. We strongly advise travel insurance for all your holiday reservations to meet your personal requirements in respect to personal injury, illness, employment changes or weather conditions. Powered sites and Ensuite sites prices are based on 2 people, extra adults are $10 per night and children are $8 per night. Maximum of 6 people per site. The maximum site length that can be booked online is 24Foot (8 meters) if you require a longer site you must call the office on 08 9937 1077 to make your reservation. Accommodation prices are based on 2 people, extra adults are $12 per night and children are $8 per night. Accommodation units sleep a maximum of 4 - 6 people (including children & infants) depending on the type selected. A maximum of 4 adults in accommodation, we are not able to accept a booking with more. On arrival, if the number of people exceeds the maximum for the unit type, we will not be able to accept the booking and it will be cancelled. No refund will be given. Please be advised we are unable to pre-allocate specific room or site numbers. Requests will be considered on a same day availability basis DISCLAIMER: Owners and / or Management assume no responsibility for accidents, injuries, or loss of any kind. We reserve the right to select our clientele and guests. We reserve the right to evict any person(s) for detrimental conduct or failure to abide by our rules. Your reservation guarantees you a site NOT a particular site. Please note booking conditions apply. We require a 50% deposit or first night whichever is the greater amount to secure your reservation. Cancellations: - More than 31 days to arrival date, full refund less $30.00 cancellation fee - 31-15 days prior to arrival date, full refund less 50% of deposit or 1 night tariff, (whichever is greater) - 14 days or less to arrival date, NO REFUND APPLICABLE. Check-in times: From 11.am for sites on day of arrival and from 2.00pm for cabins or villas on day of arrival Check-out time: STRICTLY 10.00am, on day of departure

Cancellation Fees A charge of $20.00 will apply if 14 days notice or more is given. A one-night fee will apply if less than 14 days notice is given. Quiet Times While we ask that guests maintain reasonable and respectful noise levels throughout the day after 10pm at night we ask that all noise is kept to an absolute minimum. Day Visitors If you have visitors that would like to come and share a lunch or spend some time with you while at the resort they are more than welcome to. We do however ask that all visitors have vacated the park by 10pm. The pool area and the jumping pillow however are strictly for patrons of the park and we ask that visitors do not use these facilities.

For all bookings made from 1 December 2020.

Cancellation Policy
Off Peak and Shoulder Season
- Free cancellation until 24 hours prior to arrival.
- No refund for cancellations within 24 hours of arrival or during your stay.

Christmas (26 Dec – 28 Jan) and Easter casuals
- Free cancellation for bookings cancelled 30 days or more prior to arrival.
- For cancellations 7-30 prior to arrival a cancellation fee equal to 50% of the total booking will be charged.
- For cancellations within 7 days of arrival or during the stay, there is no refund.

Peak including Long Weekends (not including December, January or Easter)
- For cancellations within 14 days of arrival, a cancellation fee equal to 50% of the total booking value will be charged.
- For cancellations on the day of the booking or during the stay will not receive a refund.

For all bookings made prior to 1 December 2020, for stays until 28 January 2021.

Booking terms and conditions agreed to upon original booking still apply.

Covid-19 flexible cancellation policy
What you need to know
Should any of the below impact your stay, you will be offered a full refund.
• You or an immediate family member becomes sick with COVID–19
• You are forced into self-isolation
• You are awaiting the results of a COVID–19 test or
• A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination.

Peak periods: Easter, Christmas, Long Weekends and special events. If the booking is cancelled within seven days of arrival date, no refund is given. Outside of seven days you will incur a $20 cancellation charge.
Off Peak: If the booking is cancelled within three days of arrival, no refund is given. Outside of three days you will incur a $20 cancellation charge.

Dogs are charged at $15 per pet, per stay

We will refund your deposit if cancelled more than 30 days prior to arrival minus a cancellation fee or you may wish to transfer it to another date within 6 months If less than 30 days notice, nil refund of deposit . 
Please Note: There is a extra charge for vans 8m and over please notify park of length extra charges will be applied on arrival. Application needs to be made to management for deferment.

Full refund 28 days or more from booking date, 8 - 27 days of booking date a charge of $30.00 will apply, within 7 days of booking date a charge of 1 night stay as a cancellation fee applies. 

Any changes to the above booking, including extra overnight guests, will incur additional charges which you hereby agree to pay at the time of change.  Cabins left in an unsatisfactory state will incur a cleaning charge of up to $500.00.  All visitors to the park are your responsibility and must report to the office and sign in on arrival.  Visitors must depart by 10pm. No refunds are given for early departure.

Smoking is not permitted indoors at King Reef Resort.  If any smoking is detected within a cabin, there will be a fee of up to $500.00 to cover upholstery & linen cleaning.

Helmets must be always worn when using bicycles, scooters, skateboards or any other wheeled toy.  These vehicles are not to be used in or around hotel/motel/cabins or amenities block.

Persons under 18 must be accompanied by an adult.

No refunds are given for early departure.  We reserve the right to refuse entry into our park.  A full refund will be issued under this circumstance.

Management reserves the right to charge for excess power over 5kw per day.

PRIVACY. King Reef Resort sometimes mails or emails marketing related information to customers, to keep them up to date with special offers, improvements, award wins, etc. The Management respects your privacy. If you do not wish to receive such marketing related information, please tick the following box:  please remove me from your marketing database. Please note: Our Privacy Policy is available on our website or at reception.

INDEMNITY. Guests staying at King Reef Resort take full responsibility for any damage and/or breakages incurred during their stay. King Reef Resort takes no responsibility for any lost or stolen items from accommodation or vehicles and suggests that guests securely lock their accommodation and/or motor vehicle when unoccupied. No refunds will be issued. Upon departure, any key deposit or other bonds paid are refunded to guests, provided the hired items are returned in the same condition upon check out.

I acknowledge I am a tourist and I am entering King Reef Resort for holiday purposes only. King Reef Resort is not my principal place of residence.

Booking cancellations received more than 7 days prior to stay will receive a full refund (less $20 booking fee). However, if cancellations are received less then 7 days prior to stay the booking deposit will not be refunded.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Cancellation Policy 
Off Peak-More than 28 days notice- full refund/ no charge taken. Peak- More than 28 days notice- full refund/ no charge taken;

• Off Peak- Within 28 days or no show on arrival date – 1 night payment taken from provided card. Peak- Within 28 days or no show on arrival date – 1 night payment taken from provided card;
  • Refunds – Occupying a site or cabin for fewer days than originally booked – no refund.

1. Bookings are to be paid in full on arrival. 2. Guests will be responsible for insuring their own personal belonging. 3. Cabin check-in time is 2:00pm and sites 11:00am. Check-out time is 10:00am. 4. SUMMER HOLIDAY/EASTER BOOKINGS A deposit of $50.00 is due before departing the park for a booking on the site occupied and for similar dates. Failure to do this may result in loss of site. Management has the right to re-allocate a booked site if the need arises. In holiday periods bookings cancelled 45 days before arrival date will receive a refund less $30.00 administration charge, after this date no refund is available. Outside holiday periods 48 hours, notice of cancellation is required to receive a refund less administration fee. 5. Management accepts no responsibility for lost, stolen or broken items within the park.. 6. There will be no refunds for shortened stays. 7. In the event of guests causing damage to accommodation or any part of the fittings and furniture, same shall be repaired to the satisfaction of the owner and charged to your credit card. Similarly, an additional cleaning fee will be charged where cabins are left in an inappropriate condition.

 Full payment is required at the time of booking.

**$20 per pet to be paid at reception on check in and is not included in rate**

  Any cancellation made 7 days prior to the arrival date is transferrable within a 6-month period.

  Any cancellation made within 7 days of the arrival date is NON-REFUNDABLE and NON-TRANSFERABLE.

  No refund or credit will apply for cancellations or amendments made at the commencement of or during the stay.

  Management reserves the right to cancel all or part of your booking for your own safety during the event of a fire or severe weather.

  Monies paid will be held for a future booking to be arranged at the mutual convenience of the guest & Management.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

• All reservations require full payment when the booking is made. 
• On arrival we require a valid payment card to be kept on file for any additional charges incurred throughout your stay.  
• Payment details will be kept securely on file 14 days after the original departure date of the reservation unless a future reservation with the same Guest Profile exists. 
• Any extra guests must be paid for upon arrival.
• Cancellations outside of the below date ranges will incur a $25.00 cancellation fee, or you may choose to hold the full payment as a credit for a future booking. Credits are valid for 12 months from day of issuing. Cancellation within the below date ranges will result in forfeiture of the total payment. 
• Off-peak seasons: 7 days prior to arrival
• Peak seasons: 14 days prior to arrival
• Peak seasons are any long weekend, school holidays, Melbourne Cup weekend, Easter weekend, Christmas and local or special events.  Winter peak for cabins only extends from June school holidays through to end of August. Off-peak season is other periods outside peak season.
• Arrivals checking in to a cabin on a public holiday are subject to a $25 public holiday surcharge.
• Seasonal campaigns may be promoted with a non-refundable cancellation policy. Where applicable this will be clearly displayed in the rate details during the booking process. 
• We do not refund for early departures, Covid or weather-related cancellations. 
• Prices are subject to change without notice.  
• Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability. If there is an early departure prior, or late arrival to the reserved date, no refund will be made. 

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Off Peak: - For any cancellation outside of 14 days prior to the arrival date, a $40 cancellation fee will apply and the balance of deposit will be refunded. If cancelled within 14 days of arrival date, there will be no refund.

Peak Periods: A cancellation fee equal to 50% of the booking cost is applicable if the booking is cancelled. If the guest leaves early then full payment will be required.

Group bookings cannot be made online. Special conditions apply for group bookings. For group bookings, please call 03 5572 3855

A deposit will be taken when a booking is made to cover the first night's tariff. A credit card processing fee of 1% will apply to all Mastercard/Visa payments. We do have a direct deposit option if time allows money to be paid before arrival (3 business days). We accept changes and cancellations to bookings up to 14 days prior to arrival. If a cancellation is less than 14 days prior to arrival all monies paid are forfeited. Dates can be changed if possible. Please be sure of your booking dates as we do not refund if you depart early. If arriving after 6pm please contact Reception earlier in the day so arrangements can be made to collect your cabin key and directions will be left for you to find your cabin or site. All cabin accommodation is non smoking. Pets are not permitted in the cabins or park buildings. For the cabins, a pet bond of $100 is taken at the time of arrival and is refundable once the cabin has been checked by our staff. This bond will not be refunded if your pet has been inside the cabin. Children under the age of 9 yrs are not permitted to use the top bunk in the cabins.

CANCELLATION & REFUND POLICY:

• The 1st night's tariff must be paid as a deposit at the time of booking.
• NO REFUND if cancelled within 7 days prior to check-in.
• NO REFUND for Public Holidays & Special Events.
• Less than 30 days notice - 1st night's deposit.
• More than 30 days notice - $50 administration fee.

PET POLICY: 

• Pets allowed on all sites. 
• Dogs only allowed in our designated pet friendly cabins – extra charge applies. (No cats or birds).  
• Pets must be kept on a leash at all times.

Cancellation Policy: Cancellations more than 14 days prior to arrival date will have the full deposit refunded. Cancellations less than 14 days prior to arrival will forfeit the first nights deposit. If you dont wish to lose your deposit we will hold it as credit to be used in one transaction only within 6 months from the date of cancellation. Subject to Managers Discretion. No refunds are given for early departures or cancellations once you have arrived. This applies to deposits or full amounts paid.

Cancellation Policy: The guest can cancel free of charge until 14 days before arrival.

1) When booking Online payment in full is required. Extra charges must be paid upon check in to the park. 2) Upon payment of fees you have entered into a contract with the park that you will abide by the parks rules. Any breach of rules or booking terms and conditions will result in termination of contract and forfeit of fees. 3) It is the parks policy that no contract will be entered into with any person under the age of 18 years. Such persons must be accompanied by a responsible adult. 4) Maximum of 4 adults permitted in any cabin or site. 5) Accommodation and sites are only serviced on departure. This can be arranged for an optional additional fee. 6) Check in time is 2:00pm. Check Out time 10:00am. 7) Office hours are 8:00am - 6:00pm Monday to Saturday and 8:00am - 5:00pm Sundays. Winter months - 8.00am - 5.00pm every day and 8.00am - 3.00pm Sundays Arrivals outside these hours are by prior arrangement only. 8) Please check when making your reservation what you will be required to bring (i.e. linen etc.). Advise staff of any special needs or requirements (i.e. cot hire etc.). 9) Bookings for caravan and motorhomes larger than 6.5metres must first contact the park to ensure a suitable site is vacant. 10) Pets are by prior arrangements only. 11) Group bookings will not be permitted on line. Contact the park on 1300 653 258

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

TERMS & CONDITIONS, CANCELLATION POLICY These Terms and Conditions, as may be amended from time to time, apply to all our services directly or indirectly made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the Terms and Conditions set out below. All tariffs quoted are correct at the time the reservation was made. Checkout time is strictly before 10.00am, check-in time is from 2.00pm. Please note the balance of your reservation is payable on arrival. We accept cash, EFTPOS, Visa and MasterCard. We do not accept cheques, Amex or Diners. For operational purposes, cabin/site numbers cannot be confirmed or guaranteed until your arrival. We cannot guarantee a specific site or multiple sites together. We reserve the right to adjust the tariff at any time. Reservations cancelled or altered prior to arrival, will be subject to a $20.00 administration fee. Reservations cancelled or amended with less than 14 days notice, including at the commencement of or during occupation, DO NOT QUALIFY FOR A REFUND.

Terms and Conditions

To make any changes or cancel a reservation we require at least 48 hours notice i.e. by 10am CST two days prior to your arrival.   A $5.00 administration fee is charged for all cancellations. Any cancelations of bookings within 48 hours of arrival will result in forfeit of payment in full.  Please choose your dates wisely as once you have arrived we do not refund for unused nights.

Cancellation Policy Off Peak period cancellations: ACCOMMODATION CANCELLATIONS: Must be received at least 7 days prior to arrival for a full refund less $40 cancellation fee. No refund if less than 7 days notice given. SITE CANCELLATIONS: must be received 48 hours before arrival, for a full refund less $15 administration fee. No refunds if less than 48 hours notice given.

REFUNDS & CANCELLATIONS:  All cancellations must be in writing to reception@mandurahcaravanpark.com.au There are no refunds for G’day Bookings. If you cancel, a credit less a 15% booking fee of the total cost will be available if you cancel within 14 days of your arrival.  If a cancellation is made 48 hours, or less, prior to stay, no credits will apply. Bookings are non-transferable. No amendments to be made once commencement of stay has begun. A booking fee may apply to amendments made prior to commencement of stay. We highly recommend Cancellation Insurance when this offer is provided, at the time of booking confirmation to avoid disappointment and loss should you cancel and not receive a refund or credit.

Payment will be taken from your credit card before arrival unless other arrangements have been made with management. Pets upon arrangement. No late check out's public holidays and peak periods.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

BOOKING CONDITIONS
Minimum booking periods may apply over school holidays, weekends, long weekends and selected special events.
Please phone to check availability for reduced minimum night availability during Peak and High Peak Periods.
Specific cabins or sites cannot be guaranteed, all preferences are taken into consideration.
Management reserves the right to change prices without notice.  A price review is undertaken every August and prices are changed annually starting on 1 September.
All future bookings are accepted on these conditions. 
2 nights minimum in cabins on weekends, unless longer conditions apply for Public holidays or Peak times.
To receive special offers please present a printout of the special page or show our friendly staff the special flyer on your phone.
No specials, discounts or deals apply on peak periods except G’Day Rewards. Only one special, discount or deal can be used at the same time.
Cabins are equipped with linen, toiletries and welcome tea and coffee.  Ensuite sites are not equipped with linen or toiletries. 
One accommodation type only is permitted per site.   This is not limited to but includes, caravans, camper trailers, tents, motors homes, buses, cars.   More than one accommodation type is required to pay for additional site/s.  No sleeping bags or sleeping is permitted on the ground outside the accommodation type. 
ARRIVAL AND DEPARTURE TIMES
Accommodation will be available for occupation as soon as practicable after 2pm.
Caravan sites arrival time after 2pm, (sites need to be watered and mowed). Prior arrangements to be made if arriving earlier.
Prior arrangements must be made for arrivals after 6pm in summer and 5.00pm during winter.
Check out is 10am. If you wish to extend your booking or have a late check out please make arrangement the day before departure. Late departure fees apply.
No early check ins or late check outs are available during peak periods. 
QUIET TIME
Quiet time is 10pm.
GENERAL INFORMATION
Washing of cars is accepted on sites, Please pay $5 per vehicle fee at office.
For stays longer than 28 nights, please call for information. We have sites in a non tourist area available for long term, bring your own caravan and enjoy living in a clean quiet garden setting.
No fires, at any time due to Fire Brigade regulations.
A McLaren Vale Cabin & Caravan Park representative is accessible 24 hours a day for emergencies only.
One vehicle per site only is allowed.  Parking for additional cars is available in our carpark.
Boom gates. One number per vehicle, do not tailgate through boom gates as gates record in and out.
All registered guests shall be liable for any loss or damage to the appliances, furniture, keys/passes, fixtures and fittings in the accommodation. Fair wear and tear excluded. A credit card imprint will be requested upon arrival as a guarantee that cabins and on site accommodation will be left in a clean and tidy condition and that the no smoking in buildings policy has been respected. A fee may be charged if excessive cleaning is required after departure and will be charged to the credit card.
McLaren Vale Cabin & Caravan Park takes no responsibility for the loss or damage of any personal item. Remember to lock your cabin or caravan when not occupied. Also lock your vehicle and remove any valuables; parking is at your own risk. Thoroughly check the accommodation before departure as any items left behind may not be recovered.
BEHAVIOUR
McLaren Vale Cabin & Caravan Park reserves the right to immediately evict any guest, visitor or member of the public for any anti-social behaviour, including but not limited to: possession or use of illegal drugs, wilful damage to McLaren Vale Cabin & Caravan Park property, theft, physical or verbal abuse of staff, other guests or the public. In the event of an eviction, all money held or due will be forfeited and the registered guest will be unable to make future reservations at McLaren Vale Cabin & Caravan Park.
PET POLICY
Pets are welcome at our Park but to ensure the enjoyment and comfort of all Park Patrons the Pet Policy must be adhered to by all pet owners. We would like to thank you for your co-operation and hope you and your pet enjoy your stay with us. Your co-operation will ensure all guests have a comfortable stay and that we can continue to welcome pets into our Park.
The following applies:

• Acceptance of any dog or pet is entirely at the discretion of Management. Some dogs maybe refused.
• Pets are welcome on camp sites but are strictly forbidden to enter the amenities blocks, camp kitchen, bbq areas, playground areas and the swimming pool. We provide an off leash dog area.
• We have two pet friendly cabins. No pets in any other cabins or on-site accommodation at any time for any reason. Failure to observe this rule will render the guest subject to immediate eviction without refund. Cleaning costs may apply. (up to $200) No dog may be left unattended at any time. Please take your dog out with you if you leave the park.
• All dogs and cats, including small ones, must be kept on a leash and under strict control at all times whilst in the park. Pets on leads must not infringe on other sites.
• Pet owners must clean up after their pet immediately (this includes children who may walk the pet and our off leash area). Please remove leftover food, droppings, wrap and place in a rubbish bin.
• Barking dogs can detract from the enjoyment of other park patrons. Please attempt to keep your dog quiet. Constant barking or howling cannot be tolerated and may result in eviction.
• All sites must be kept clean at all times
• A pet fee of $20 is applicable to cabin guests, No pet fee is applicable for site guests.

CANCELLATIONS
A refund or transfer of dates is not given for unexpected departures
OFF PEAK
Notice given 1 to 7 days prior to arrival date. Deposit forfeited, and Reservation cancelled
Notice given 8 days or more prior to arrival date
Option 1: 

• Ensuite Sites – $20 Cancellation fee per site – balance refunded
• Powered/Unpowered Sites – $15 Cancellation fee per site – balance refunded
• Cabin Accommodation – $60 Cancellation fee per cabin – balance refunded

Option 2:

• Refund of full deposit with no fee deducted, can be transferred to client account to be used within 24 months of original booking. All bookings using Client Credit or Vouchers are required to be booked direct with office staff. 

PEAK PERIODS which wholly or partially include all School Holidays, Easter, Public Holiday & Special weekends or events
Notice given 29 days or more prior to your arrival date
Option 1:

• Ensuite Sites – $35 Cancellation fee per site – balance refunded
• Powered/Unpowered Sites -$30/$25 Cancellation fee per site – balance refunded
• Cabin Accommodation –  $80 Cancellation fee per cabin – balance refunded

Option 2:

• Refund of full deposit with no fee deducted & can be transferred to client account to be used within 24 months of original booking

Cancellations 28 days or less of the arrival date will result in no refund – unless the accommodation can be fully rebooked.  When accommodation has been fully rebooked – the two options in the Peak Period apply.
OCCUPANTS
The quoted tariff is based on the number of adults and children provided at the time of booking. Should the number vary, the tariff may alter. All bookings at the park must include one adult (over 18 years of age) in the reservation with all children to be accompanied and responsible for by an adult during their stay.
TERMS AND CONDITIONS
All terms and conditions are subject to change at any time.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

1. Deposit is refundable provided (less admin fee $15) :-

a) cancellation notice or shortening of nights booked
is given 21 days prior to arrival date (Christmas/New Year period - 1 month notice)
b) accommodation is fully re-booked if less than 21 days
notice given (Christmas/New Year period 1 month notice)

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

First night NON REFUNDABLE deposit if cancelled, required for all bookings. Special booking & Cancellation conditions apply for Christmas and Easter peak periods. Management endeavours to hold the accommodation or site booked but reserves the right to refuse entry to the park. Management reserves the right to refuse entry to the park without reason

Accommodation: All linen and towels are provided in all accommodation. Main bed is made up, however other beds are not. A linen & towel change/service will be offered if your stay is for more than 7 nights. Sites: Please Note: Specific site numbers are not guaranteed and we always reserve the right to move guests to the site number of our choice within the requested category. Check ins on sites are NOT accepted after the office is closed. Please ensure you arrive during daylight hours, this applies to caravans, motorhomes, camper trailers, tents & fifth wheelers. Office is open 830am-530pm during winter with extended operating hours during summer. Parking: Is one car space per accommodation. Visitors should par their car in the visitor parking area at the front of the property. No visitor cars are allowed in the park without consent from management. Booking & Payment Information: Full payment at time of booking online. Any outstanding balances must be paid upon arrival. Changing Dates of Stay: Date changes are permitted providing 14 days notice is given, however a booking can only be changed once from the original booking dates. Cancellations: All cancellations must be received in writing. Please Note: This policy does not apply after the booking has commenced. 14 days + Notice: Refund of monies paid (excluding credit card transaction fees) less administration fee of $30 Cancellation Fee ($30): This may be redeemed when booking your next holiday with us (provided the re booking is within 12 months of the cancellation date). When the cancellation refund is received, a letter will also be attached. This letter will act as a voucher for the $30 cancellation fee. Original voucher must be presented on arrival for this to be honoured. Within 14 days from arrival date: No refunds of monies paid. Refund Conditions: Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded in the original method that it was paid in

Cancellation Policy

CABINS: In the event your circumstances change, and you no longer require your booking, we require 48 hours’ notice prior to 9am on your check-in day. Failure to provide this will result in the cost equal to one night’s accommodation. No refunds for No shows. Cancellations outside the above will incur a $40 administration fee. NO pets allowed in or with any cabin booking.

SITES: In the event your circumstances change, and you no longer require your booking, we require 48 hours’ notice prior to 9am on your check-in day. Failure to provide this may result in the cost equal to one night’s accommodation. No refunds for No Shows. Cancellations outside the above will incur a $25 administration fee. We welcome your Pets. You must notify us if your Pet is travelling with you at the time of booking to ensure a Pet Friendly Site has been allocated.

Refund and Cancellation Policy Christmas bookings: No refunds will be given after 1st of September. Tariffs are not refundable or transferable if your stay is cut short or due to bad weather. Cancellations received 4 weeks prior to the booking will be refunded less a $30.00 fee, other than Christmas bookings. Cancellations notified less than 4 weeks before the booking will forfeit the deposit. Extra Vehicles Our Cabins and Camp sites have parking for 1 Vehicle only. If you are bringing a boat, trailer or a second vehicle please pre-arrange with the office. They cannot be placed near your site due to space. We only allow 1 Vehicle per site. NO SMOKING POLICY Mountain View Resort has in place a NO Smoking Policy in all our Buildings, overnight cabins and decks, and outdoor entertaining areas including the pool area. This complies with legislation changes which came into effect 7th January, 2013. FOR A FULL LIST OF TERMS AND RULES VISIT OUR WEBSITE, MTVIEW.COM.AU

All bookings require full payment at time of booking. Our cancellation policy can be found on our website. Pets not permitted in cabins.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Pets and animals are not allowed in the park. Smoking is not permitted in any of our facilities. Smoking is permitted outside only. Strictly one vehicle per Site/Villa. Terms for Online Bookings: All online bookings to be paid in full at time of booking. Christmas and Peak season bookings require one weeks payment as deposit per Site, Cabin or Villa with payment of the balance due by the 30th September 2017. (min stays may apply) Easter school holiday bookings require full payment per Site, Cabin or Villa. (min stays may apply) Specials, Hot Deals and Promotional Deals booked online or direct must be paid in full at the time of booking. All other bookings require a two night deposit per Site, Cabin or Villa with payment of the balance prior to arrival. Security Deposits: A security deposit of $100 is required for all Villa, Cabin and Unit accommodation payable by credit card. This will be refunded onto your credit card when the key is returned at checkout and the room has been inspected. Persons Under 18: Persons under the age of 18 are not permitted to make an online reservation. We reserve the right to cancel any of these types of reservations. Rate Inclusions for Bookings: Villas 2 bedroom - rates quoted are for 2 persons Cabins and units - rates quoted are for 2 persons Sites - rates quoted are for 2 persons Extra Adults - $20 each per night Extra Children (2 15) - $10 each per night. Port-a-Cot's: Port-a-Cot's can be hired subject to availaiblity - 1-3 days $15.00, an additional $5.00 per day after the 3rd day. Site Availability and Allocation: Site allocation will be made according to the dimensions of your caravan/motorhome/tent. Please ensure you state the total exterior length of your van/tent from front to back including all attachments and drawbar. In some instances your van/motorhome/tent etc. may not be able to be accommodated on the size sites actually available at the park. In these instances you will be contacted as soon as this is known and if possible you will be offered alternate dates or your booking cancelled and we will not process your deposit. Site numbers are not guaranteed. Please contact the park if you have any special requirements before your arrival. Villa and Site Capacity: Villas - extra persons allowed are restricted due to maximum villa occupancy for each villa type Sites - maximum persons per site is 6 Check-in / Check-out: Villas: Check-in is 2.00pm Check-out is 10.00am Sites: Check-in is 11.00am Check-out is 10.00am Reception Hours: Monday - Saturday 8.00am - 6.00pm Sunday and Public Holidays 8.00am - 4.00pm Refund Policy Refunds of deposits and fees paid are only available from Nobby Beach Holiday Village under the following circumstances: 1. Peak Periods Where notice is given at least 30 clear days prior to the reservation arrival date of a full or part cancellation a full refund will apply under the following terms: Refund of the deposit paid less a Administration fee, (definition as per below) Where less than 30 days' notice has been given or for partial cancellation no refund will be made. This policy also applies to reservation periods crossing the peak period. 2. Shoulder Periods Where notice is given at least 30 days prior to reservation arrival date of a full or part cancellation a full refund will apply under the following terms: Refund of deposit paid less a Administration fee, (definition as per below) Where less than 30 days' notice has been given or for partial cancellation no refund will be made. This policy also applies to reservations crossing the shoulder period. 3. Off Peak Periods Where notice is given at least a clear 72 hours prior to the reservation arrival date of a full or part cancellation a refund will apply under the following terms: Option A: Full credit of deposit to a future booking Option B: Refund of deposit paid less a Administration fee, (definition as per below) Where less than 72 hours notice has been given or for partial cancellation: If the site is rebooked Option A maybe applicable If site is not rebooked, no refund is made. 4. Notice given less than 24 hours before check in Where notice is given less than a clear 24 hours prior to the reservation arrival date no refund will be given. 5. Other refunds/Conditions Group bookings require sixty days notice period to cancel a booking. No refunds are available on HOT DEALS, Facebook specials or promotions. No Refunds or changes are available on ANY online bookings. Special short term rates will incur a cancellation fee, equivalent to least 1 week. 6. Minimum booking period refunds Bookings made subject to minimum booking conditions cannot be reduced, but can be cancelled and above conditions apply. * If a booking crosses 2 seasons then the greater fee is applicable. An administration fee will be deducted from all refunds made (set amount for powered sites - for all Villa, Cabin and Unit accommodation the fee is 1 nights accommodation per room booked). Guests who depart earlier than their original departure date will have the above conditions applied. No shows forfeit all fees paid. Nobby Beach Holiday Village reserves the right to cancel bookings for 'no shows' and forfeit any payment. Any money entitled to the customer after applying the refund policy may be held in credit for a future booking. (Conditions do apply)

Should you need to cancel during the low season, your deposit less a $20 cancellation fee will only be refunded if we are notified prior to 9am on the day prior to your scheduled arrival date. If notice of your cancellation is received after 9am on the day prior to your scheduled arrival date, your deposit is not refundable.
Should you need to cancel during the shoulder or high season, your deposit less a $20 cancellation fee will only be refunded if we are notified at least 30 days prior to your scheduled arrival date. If notice of your cancellation is received less than 30 days prior to your scheduled arrival date, your deposit is not refundable.

LOW SEASON - Your arrival date may be changed once without penalty (no more than 12 months in advance), based on the availability at the time of date change. Changes must be at least 14 days prior to the original arrival date. Should you wish to cancel the reservation, an administration fee of 1 nights accommodation will be withheld for cancellations made at least 7 days prior to the arrival date. Cancelling your reservation within 7 days of your arrival date will incur a loss of your payment in full. HIGH & PEAK SEASON - Your arrival date may be changed once without penalty (no more than 12 months in advance), based on the availability at the time of date change. Changes must be made at least 21 days prior to the original arrival date or the cancellation policy applies. Cancellations made 3 months prior to arrival date will incur a fee equivalent to 1 nights accommodation. Cancellations made within 90 days (3 months) will incur a fee equivalent to 50% of your total reservation. Cancellations within 7 days will result in full loss of payment. To avoid disappointment we recommend travel insurance for all domestic holidays.

Terms & Conditions: 
Check In
Check in time is 2pm. If you would like an earlier check in please call reception to check if your cabin/site is available.

Check Out
Check-out time is strictly 10am. Late check-outs can be arranged with an additional charge if available.

Reception Hours
Reception hours are 9am to 6pm on weekdays and 10am to 6pm on Weekends. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements to have a key left out.

Changes and Cancellation
Changes and cancellations must be made directly with the park and must be more than 48 hours prior to arrival. If any cancellation is less than 48 hours prior to arrival full payment of the first night of the stay is charged. Note- Summer ski group reservations have a 14 day cancellation policy.

Failure To Notify Of Cancellation Or No Show
In the case of a no show or failure to notify Nyngan Riverside Tourist Park of a cancellation the booking will be cancelled, and the first night’s stay will be charged.

Deposits and Payments
Full payment of your stay is required if booking online. If booking over the phone, we will take your credit card details as booking confirmation however we will not charge unless you cancel within the 48-hour cancellation period of are a no show. Payment is taken upon check in. We do not accept AMEX.

Tariffs: The current tariff reflects the number of guests stated. Our tariffs quoted are current at the time of booking & are subject to change without notice. Tariffs are subject to change annually on 1st July.

Quiet Time: For the comfort of other park guests, there is a noise curfew of 10pm. Please call our after-hours number to report any noise after this time 0428322719.

Children: Parents are responsible for their children's actions on their bikes (helmets must be worn) and for general behaviour around the park. Children under 12 years old must be supervised in the river, playground, and in and around amenities blocks.

Cabins: Our cabins are supplied with a complimentary starter pack of dishwashing liquid, soap, toilet paper, milk, tea, and coffee. Replenishment of these items is the responsibility of the guest.
Cancellation Policy: Changes and cancellations must be made directly with the park and must be more than 48 hours prior to arrival. If any cancellation is less than 48 hours prior to arrival full payment of the first night of the stay is charged. Note- Summer ski group reservations have a 14 day cancellation policy.
Pet Policy: Pet
Our park is pet friendly. Pets must be always contained and on a lead. All of our cabins are pet friendly and it is a $15 cleaning fee if you would like the pet in the room with you

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Bookings cancelled more than 24 hours before arrival date will recieve all money back, less than 24 hours no refund is applicable.

Guests staying at Outback Caravan Park take full responsibility for any damage and/or breakages incurred during their stay. Outback Caravan Park takes no responsibility for any lost or stolen items from accommodation or vehicles and suggests that guests securely lock their accommodation and/or motor vehicle when unoccupied. No refunds will be issued. Upon departure, any key deposits or other bonds paid are refunded to guests, provided the keys and/or hired items are returned in the same condition upon check out.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

TERMS & CONDITIONS OF YOUR BOOKING
Booking Accommodation
Reservations are non-refundable and full payment must be made at time of booking. Changes to reservations may only be requested up to 24 hours before arrival date and are subject to availability and price change. A $25.00 fee is payable for reservation changes. If you do not check-in to your room or cancel your reservation you will forfeit the total cost of reservation.

All reservations made directly are subject to these terms and conditions. Person making the reservation must be 18 years or over and accepts these terms and conditions on behalf of all persons staying under the reservation.

If booking via a travel agent the terms and conditions provided by the travel agent will apply.

NOTE: These terms and conditions may be varied due to product sale promotions which will be displayed at the time of booking. You must read any promotion details carefully and be aware of all terms and conditions related to the booking.

A reservation quote is an estimate only. Price and reservation are only guaranteed once full payment is made.

Total price of reservation comprises:

package or room rate multiplied by number of nights reserved,
guest numbers and,
any additional products/services selected.

Cancellation Due To Technical Error
We reserve the right to cancel or amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect accommodation rate or other incorrect details and will advise you as soon as possible after we become aware of any such error. In the event of cancellation we shall refund all monies you have paid to us. If the proposed amendment is not suitable to you we shall refund all monies you have paid to us.

No-Shows or Cancellation by you
If you:

Do not check-in at all.
Cancel your booking after you have checked in.
then the total cost of your booking is payable and all monies previously paid in respect of same are forfeited to us for our sole use and benefit absolutely and you are not entitled to a refund of any monies you have paid to us (subject to any law to the contrary) and must pay to us any outstanding monies to us without delay.

Change to Booking
Changes to reservations may only be requested up to 24 hours before arrival date and are subject to availability and price change. A $25.00 fee is payable for reservation changes. If you wish to make changes please contact our reservations team on 13 33 86.

Photographic Identification and Security Deposits
Valid government-issued photo identification to be presented on arrival, failing which booking may be cancelled and the full booking amount may be forfeited.

Security deposit is required at check-in: Credit Card: $50.00 per night of stay allowing you to room charge. On reaching this limit you must settle current charges. Further authorisation required for balance nights of stay to continue to room charge. Please note that digital forms of credit cards, google pay & apple pay are not currently accepted by us.

Cash: $200.00 refundable on departure after room check. Room charge is not available for cash paying guests.

Credit card used must be in the name of the person on the reservation.

1 night tariff as deposit for all Cabin Bookings. 48 hr cancellation period, if cancellation occurs outside 48 hrs $25.00 administration fee is charged, Different conditions for Booking.Com customers apply.

Bookings can be cancelled up to 14 days before arrival, refunds will be processed less a $25.00 administration fee.
If the reservation is cancelled with less than 14 days before arrival no refunds will be given, however the balance will be transferred into a guest account within our system for the guest to use as a credit upon their next booking.

Guest account credits are valid for 3 years and are non-transferrable.
If the new balance is less than the credit total, no money will be refunded, balance will remain in the guest account for the remaining validity.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Cancellation Policy

No refunds are given for cancellations except in the following circumstances:
**ALL CANCELLATIONS INCUR A $25.00 CANCELLATION FEE**

**** More than 30 days notice a cancellation fee of $25.00 will be charged and the balance (if any) refunded.
**** Less than 30 days notice a cancellation fee of $25.00 plus 1 full nights accommodation fee will be charged and the balance (if any) refunded

****Cancellations for bookings from 25th December to 25th January, Easter and the October Long weekend will incur a cancellation fee of $25.00 plus 1 full nights accommodation fee and the balance (if any) refunded regardless of notification time.

No refunds are issued for early departures.
No refunds are issued due to weather or the personal issues of guests.
No refunds are issued due to offensive behaviour resulting in guests required to leave the premises.

Cancellation Policy In the event of a cancellation the following will apply: Cancellation within 30 days of arrival, NO REFUND. Cancellation outside of 30 days, deposits will be refunded less a Administration fee of $30.00. Cancellation of a PEAK TIME BOOKING inside of 60 days of arrival , NO REFUND.  

CHRISTMAS AND EASTER SCHOOL HOLIDAYS
Bookings of a minimum of one-week (for Christmas) or 4 nights (for Easter) will be taken up until one month prior to school holidays.
Shorter bookings may be taken at the park manager’s discretion after this time, or earlier if the booking can be added to the beginning or end of an existing booking.
LONG WEEKENDS AND SPECIAL EVENTS
Bookings of a minimum of three nights can be taken up until one month prior to the long weekend or special event.
ALL OTHER PERIODS
We take advance bookings for a minimum of two nights. One-night bookings are taken on the day of arrival.
SITE BOOKINGS
CHRISTMAS SCHOOL HOLIDAYS
Bookings of 1 week+ are taken up until the end of October.
Shorter bookings are taken from 1 November, or earlier if the booking can be added to the beginning or end of an existing booking (site preference is NOT guaranteed).
EASTER AND SCHOOL HOLIDAYS
Bookings of a minimum of 4-nights are taken until one-month prior.
Shorter bookings may be taken at the park manager’s discretion after this time, or earlier if the booking can be added to the beginning or end of an existing booking.
LONG WEEKENDS AND SPECIAL EVENTS
Bookings of a minimum of three nights are taken until one month prior to the long weekend or special event.
Management reserves the right to relocate or change the site number/accommodation number after booking.
PAYMENTS/DEPOSITS
HIGH SEASON
We take the price of the first night’s accommodation as a deposit, or $100.00  for a site deposit.
A Christmas balance is to be paid in full by 31 October.
An Easter balance is to be paid in full one month prior to arrival.
MID SEASON
For accommodation, the cost of the first night is taken as a deposit and the balance is paid on arrival.
For sites, the deposit is $100 (or in full if the tariff is less than $100) and the rest is paid on arrival.
LOW SEASON
For accommodation, the cost of the first night is taken as a deposit and the balance is paid on arrival.
For sites, the deposit is $50 and the balance is paid on arrival.
REFUND POLICY
Refunds of deposits and fees paid are available under the following circumstances:
HIGH SEASON
Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are refundable, excluding a $35 administration fee.
Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of all monies paid unless the site/accommodation can be rebooked.
MID SEASON
Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are refundable, excluding a $35 administration fee.
Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid.
LOW SEASON
Cancellations providing more than 24 hours’ notice in relation to scheduled arrival date are refundable, excluding a $35 administration fee.
Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.
PLEASE NOTE: Where a deposit or prepayment is to be refunded, an administration fee is to be charged. Alternatively, the total refund amount may be transferred to a future booking (to be used within 12 months) and no administration fee will apply.
ONLINE RESERVATIONS All online reservations require payment in full at the time of booking. Should guests prefer to only pay an initial deposit (subject to the conditions above) they will need to call the reservations staff to confirm their reservation. Some rates and special offers displayed online may not be bookable over the phone or may require payment in full regardless of booking method. Remember to check the terms and conditions of all special offers advertised online before confirming a reservation or contact our friendly reservation staff for further information

In the event of a cancellation the following policy applies: Notice of cancellation must be made 30 days prior to the booking date for which a cancellation fee of $40 applies. For late cancellations a refund will only be made if the accommodation is re-sold. No refunds are made over peak periods. Pets are permitted on sites only (Excluding certain peak periods).

• Cancellations:  More than 14 Days notice must be given for a full refund less a $25 administration fee.
• No refund will be paid for peak period stays
• No refund will be paid without 14 Days notice
• No refund for sites or accommodation vacated before the completion of the booked period.
• Payment: Full payment of the remaining balance is payable on arrival
• Damages: Guests are responsible for all damages to items within the property. Any items that are found to be broken will be charged directly to the credit card supplied or will be deducted by a cash bond if applicable. No responsibility is taken by Port Gregory Caravan Park for personal injury, damage to or loss of property.
• Cleaning: Guests will be charged $66 per extra hour if the accommodation takes longer than normal to clean. All rubbish is to be bagged and placed in bins at the side of the recreation room. PLEASE DO NOT CLEAN YOUR FISH ON SITE. Please leave all common areas clean and tidy after use.
• Smoking: No smoking is permitted in the cabins, or common areas such as the laundry, ablution blocks and recreation room.
• Pets: Pets are not permitted to accompany you when staying in a cabin. Dogs must be on a leash at all times and cleaned up after. Pets must be arranged with management before you arrive.
• Vehicles: No car or boat washing on site. One car permitted per site or cabin (no visitor’s cars allowed). Any extra vehicle, trailer or boat must be parked in our overflow area adjacent to the park. Please abide by the speed limit and drive walking pace
• Children: Parents are responsible for supervising their children, for their safety and the comfort of others. Children are to be accompanied by an adult to the amenities.
• Noise: Noise will NOT BE TOLERATED AFTER 10PM, please respect others in the park by respecting this. Foul language will not be tolerated ever.
• Electric vehicle:  charging will be a fee of $25.00 per day- This may change at the discression of management

If a booking is cancelled 21 days or more before the arrival date, a full refund will be issued. If cancellation is less than 21 days prior to arrival one night's accommodation will be forfeited. Pets are allowed on powered and unpowered sites. Strictly no pets allowed in cabins. If you intend to arrive after office hours, please call reception to discuss.

All booking require a 50% deposit and are subject to a 14 day cancellation policy.

Cancellation Policy: No refunds are given after check in should you cut short your holiday. Christmas & Easter Cancellations - deposits will be refunded if at least 30 days notice is given. If less than 30 days notice is given the deposit will be forfeited. Off Peak Cancellations - deposits will be refunded if at least 7 days notice is given. If less than 7 days notice is given the deposit will be forfeited or we can hold the deposit for use within 12 months. We strongly advise that you take out travel insurance to cover yourself for those unexpected reasons you need to change or cancel your holiday. Booking Conditions: Cabins, Villas and Ensuites serviced on departure only. Linen is included for Cabins/Villas, change of linen during your stay at additional cost. Cabin/Site preferences are subject to change until check-in. All powered sites / powered ensuite sites are sites only, guests to provide their own caravan or tent. Pets permitted on designated ensuite sites only. Parking is provided for ONE vehicle per site.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

No refunds for online booking.
*$10 per night pet charge payable on arrival 

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Check in After 2pm Check out Before 10am on day of departure Reception hours8am-7pm EST, seven days a week Deposit & Payments A deposit equivalent to the first nights accommodation is required at the time of booking. Changes & Cancellations In the event of a cancellation during standard periods, refunds will only be given if notice is given at least seven days before arrival. During mid and high season, if a cancellation occurs less than 60 days before the stay, deposits will be forfeited. A fee of $20 will be applied to all cancellations. No refunds will be given for early departures. You need to know Australian Standards state that children under nine years old should not sleep in top bunks. Please take this into consideration when making your booking. Should you have any questions, please do not hesitate to contact us on 1800 816 326 (free call) or email to info@rivergardensholidaypark.com.au Please note, that reception hours are 8am-7pm EST. We look forward to welcoming you to Rivergardens Holiday Park.

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

No Pets over peak periods of Easter and Christmas  (24th of December - 8th of January)

BOOKING TERMS & CONDITIONS CANCELLATION AND ALTERATION TO BOOKING: Peak Periods and Long weekends, less than 30 days notice, Other times 7 days notice - NO DEPOSIT REFUND. Deposit refund less $20 cancellation fee (per site / cabin booked) if notified more than 30 days.(Peak periods and long weekend) or 7 days prior at other times Deposits cannot be transferred to another person or booking. Your booking is for the dates specified. No refunds will be given for early departure or inclement weather; time contracted shall be paid for. Rates are subject to change without notice. Failure to arrive on the nominated day of arrival without notifying management will result in the booking being canceled and not refunded. Deposits hold the accommodation or site for 24 hours only from arrival date. Changes to bookings need to be notified in writing. We recommend Travel Insurance.

In the event of the Guest cancelling the booking, a refund will only be made if more than 1 weeks notice is given (less a $25 booking fee) in low season. One nights accommodation is charged if cancelled within 1 week. 4 weeks notice is required during peak season to cancel a booking (less a $25 booking fee). One nights accommodation is charged if cancelled within 4 weeks. Group bookings (2 or more on-site accommodation) must provide 4 weeks notification of cancellation in all seasons for a full refund (less a $25 booking fee per on-site accommodation booked). If less than 30 days notice is given, guests will be charged one nights accommodation for each on-site accommodation booked. Failure to honour the booking will not attract a refund of any deposit.

AS OF 1 March 2024

General Terms and conditions

CANCELLATION/REFUND POLICY
•    Premium Season – Cancellations within 30 days of arrival will incur a cancellation fee equal to the total cost of your booking.
•    High Season – Cancellations within 30 days of arrival will incur a cancellation fee equal to the total cost of your booking.
•    Mid-Season – Cancellations within 14 days of arrival will incur a cancellation fee equal to the total cost of your booking.
•    Low Season – Cancellations within 48 hours prior to arrival will incur a cancellation fee equal to the total cost of your booking.
If you need to change your dates, your booking will be non-refundable.
All cancellations are to be made by email - stay@scamandersanctuary.com.au

EXTREME WEATHER CONDITIONS
Scamander Sanctuary Holiday Park reserves the right to cancel bookings due to extreme weather such as high winds and fire. Customers will be notified if such conditions occur and a full booking refund will be offered. In such an event, the customer is responsible for making alternate arrangements and is responsible for any associated costs.
Reception and Phone hours:
1st December – 31 May - 9 am to 5 pm 
1st June – 30th November - 11 am to 5 pm 

EARLY DEPARTURES
No refunds will be given for early departures.
DEPOSITS
A deposit is required to secure your reservation. A deposit equal to the first night’s accommodation/site rate must be paid at the time of making your booking. Reservations will not be guaranteed without a deposit (We accept Visa and Mastercard for online and phone bookings).
Final payment dates for bookings will depend on the season.
•           Premium Season: Final payment due 30 days prior to arrival
•          High Season: Final payment due 30 days prior to arrival
•          Mid-Season: Final payment due 14 days prior to arrival
•          Low Season: Final payment due 24 hours prior to arrival
All bookings will receive a booking confirmation from Scamander Sanctuary Holiday Park.
Your booking confirmation will contain a link directly to your guest account where you are able to make any future payments.


CHECK IN/CHECK OUT
Site fees are calculated until 10am on the day of departure. If your travel arrangements need to be modified, please contact park management at least a day in advance. Sites check in from 11am. Glamping accommodation check in from 2pm.
VEHICLES
The safety of our guests is our number one priority. Please limit the speed of your vehicles to 5km/h (walking pace). Note the one-way direction of traffic. Please contact Park Management if you wish to wash or repair a vehicle on site.
YOUR SITE/SAFARI TENT/CABIN
Please keep your area tidy and use the facilities provided for drying clothes, rubbish disposal and discharge of sullage water. Please do not tie ropes or secure tarps from trees. We ask that you do not dig trenches on or around your site.

CAMP FIRES
If permitted, camp fires must be contained in the designated enclosures or approved fire pots only. Under no circumstances may fires be lit directly on the ground. Park management permission must be obtained before lighting. Park management may declare a total fire ban within the park on any day. Fires must be extinguished with water each evening. Collection of firewood IS NOT PERMITTED within the park or adjoining reserve.

NOISE
The peaceful enjoyment of all our guests is important to us. Please assist by being considerate to others by restricting noise from radios, televisions, and social gatherings after 10pm and before 6am. Otherwise you may be asked to leave.

PETS
At the SOLE DISCRETION OF MANAGEMENT, please advise prior to arrival. So that you enjoy your stay with us, we must ensure that all pet owners take full responsibility for their pets and they do not disturb other guests. Please read the following to ensure you and your pet can meet the following conditions: Pets are not permitted in Cabins, Safari Tents, amenities block or camp kitchens; Dogs must be kept on a lead at all times whilst in the park and never be left unattended nor allowed to roam on neighbouring land; As the owner you are responsible for cleaning up after your pet; Barking or yapping dogs are not permitted as is banned breeds, aggressive or un-socialised dogs; All pet owners, whether you have expressly agreed or not, assume all responsibility regarding your pet and indemnify us against all and any damages or claims or other suits that may arise as a result of your pet being anywhere in our caravan park; Any breaches of the above conditions may result in early departure and forfeiture of fees.

SMOKING
Smoking is not permitted within 4 metres of any public area, or in the cabins, safari tents, public amenities, laundry, and camp kitchens. Please do not smoke in the neighbouring reserve or walk way to beach.

CHILDREN
The sanctuary and its facilities are provided for the enjoyment of you and your children. The supervision of your children is important for
their safety and to ensure they do not disturb other guests. Children must be accompanied by an adult when visiting the showers and toilets.

BICYCLES, SKATEBOARDS, SCOOTERS, ROLLER BLADES AND ROLLER SKATES
The nearest safe area for children to use these items is next to Scamander surf club. These items (except for bicycles) are not to be used within park grounds. Bicycles may be ridden in the park during daylight hours providing the rider is wearing a helmet.

PLAYGROUND
Children and infants must be supervised by an adult at all times. Management will not be responsible for any injuries sustained and the use of facilities is at own risk, with parents/guardians entirely responsible for their children. Only children under the age of 12 may use the playground and during daylight hours only. No food or drink is permitted. Rough or unruly behavior will not be tolerated. Offensive or bad language is not tolerated. Please be mindful of smaller children.Use of equipment may result in serious personal injury including broken limbs, head, eye or spinal injury, paralysis or even death. Risks include collisions with other users, falls, and hazards associated with heights, gaps, openings and protruding objects in and around the playground.

VALUABLES AND PERSONAL GOODS
Whilst we do our best to ensure a safe and secure environment, park management will not be responsible for any damage or theft to your personal property.

ACCESS TO BEACH
The walk way to the beach passes through an amazing private coastal reserve. This is a sensitive eco habitat for animals, flora and fauna. Please keep to the formed track with no vehicles permitted. To protect this environment, we ask that you refrain from smoking, littering, fires, & supervise children. Please be aware that by leaving the park you are entering this area at your own risk. Enjoy spotting the native animals!

SWIMMING
Although a beautiful beach, please be aware dangerous tides or rips may exist and the beach is unpatrolled

RISK WARNING
Park management wishes to warn all persons who engage in any activity for recreation, leisure, or relaxation that the pursuit of such activities may result in harm or serious personal injury. All persons who engage in such activities do so at their own risk. Children and infants must be supervised by a responsible adult at all times.

A minimum of 30 days notice must be given to receive a refund, less $30.00 administration fee.

If less than 30 days is given, a refund will only be given if the room or site can be re-booked.

WEEKEND bookings to include Friday & Saturday nights. NO SATURDAY/SUNDAY arrivals check in DAYS MONDAY THROUGH TO FRIDAY 7 night stay during NSW school holidays Cancellation Policy: Refunds will only be issued (excluding the non-refundable deposit amount of $100.00) if a reservation is cancelled at least 45 days prior to arrival during high season or at least 14 days prior to arrival during standard or low season. Note: Minimum booking periods do apply .

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Cancellations:
A standard admin fee of $50 will apply to all change of mind or incorrect selection cancellations for cabins and $20 for sites. No additional cancellation fee is applicable if you cancel your booking outside of 28 days prior to your arrival. For cancellations occurring within 28 days of your booking, you will forfeit your deposit (equivalent to one night’s stay)

We reserve the right to refuse a booking at any time from any person reasonably believed to:
Not be the person named on the booking request / Not be the person named on the credit card or not be authorised to use the card / Not be able to pay for any charges / May cause damage to the property of the park or other guests / May exhibit socially unacceptable behaviour / May breach park rules & policies / Be younger than 18 years and not accompanied by a responsible person over that age / Be concealing a dog or other unauthorised animal.
We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking park rules. No refunds will be given and charges will apply for any damage caused.

Online Booking Policy Full payment is required when booking online. Deposits must be paid at time of booking. Check in time is 2pm Check out time is 10am NO Party Policy applies NO Pets Allowed in UNITS Pets on Sites are subject to management approval All units are NON SMOKING $150 Cleaning fee is charged for any unit that requires extra cleaning A $30 replacement fee will be charged for any lost key. Children 2 years and under stay free Bunk Bed Policy Please be advised that under Workplace Health & Safety obligations we must comply with the Australian Standard AS/NZS 4220:2010 - Bunk Beds. Children under nine (9) years of age are not permitted to use the top bunk. The standard also states that children must also not play on the top bunk for safety reasons. Please take this into consideration when making a booking Cancellation Policy All online bookings are non-refundable. NO Shows on all bookings will forfeit the deposit paid. NO Refunds on early departure from dates booked. Bookings may be transferred to another date if available providing 24 hours notice is given. Additional charges may apply.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

The terms and conditions outlined below apply to Splitters Farm, 205 Blairs Road, Sharon Qld 4670.
▪ Management reserves the right to amend or alter prices, sites, and conditions at any time without notice.
▪ Splitters Farm reserves the right to refuse or decline your booking at any time without reason.
We also reserve the right to refuse entry into the farm for any reason we so determine in our discretion (including for our own purposes).
▪ Check in time for Camp Sites is from 1pm and from 2pm for Glamping Tents. Checkout time is strictly 11am for all Camp Sites & 10am for Glamping Tents. Unless previously arranged with reception, early arrival and late departure fees will be incurred for occupancy exceeding these times.
▪ Please note Splitters Farm only take bookings 12-18 months in advance. Block out periods do apply at Splitters Farm. Please contact the farm directly for more information.
▪ Whilst we endeavour to meet our guest’s requests, site/glamping tent preference is not guaranteed.
▪ Strictly only one vehicle is allowed per site/glamping tent.
▪ All Vans, Tents and Motor Homes are required to have the draw bar or legal tow point, facing the road & to be placed upon the site so that it is a minimum of 1 metre off the road.
▪ Should you wish to vacate your site early due to weather conditions, no refund will be given. Payments are not refundable if your stay is cut short for any reason.
▪ All linen is supplied in our glamping accommodation.
▪ You must be over 18 years of age to stay with us if you are not accompanied by a parent or guardian.
▪ All guests will be required to complete a guest registration card prior to or upon arrival at Splitters Farm. Failure to do this may result in non-acceptance of your reservation.
▪ Splitters Farm encourages the use of credit cards however processing/transaction fees do apply.
▪ The person registering as the guest at any Splitters Farm shall be liable for any loss or damage to the appliances, furniture, keys, fixtures, and all fittings on the site/or accommodation. Fair wear and tear excluded.
▪ The guest whose signature appears on the guest registration form shall be deemed responsible to pay for all room/site costs and agrees that all costs will be paid prior to departure. The guest authorises the park to deduct any outstanding room costs, fees, damage charges, etc from their given credit card. Any payments not able to be recovered directly from a guest will be referred to a debt collection agency with the cost of collection being added to the debt to be collected.
▪ Splitters Farm Management will not be held responsible for, or liable to compensate loss, theft, or damage to personal property on, or brought into the accommodation/site or in the immediate vicinity of the accommodation/site.
▪ We reserve the right to evict guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given, and charges will apply for any damage caused.
▪ Pets (Dogs) are permitted please contact the farm directly for more information. Please note conditions may apply. 
▪ Minimum stays do not apply outside of peak season. During Peak Season & selected public holiday periods, a minimum stay of 2 nights may apply.
▪ All other periods outside of the above peak season dates, no minimum nights apply.
▪ Maximum stay is 2 weeks regardless of season. We unfortunately do not accept long term stay campers.
▪ Management may vary the minimum stay for peak periods; however, this is limited to selected sites\cabins where there is a shorter vacancy between confirmed bookings and therefore, we cannot guarantee a short duration will be acceptable at the time you make your booking. Payments/Deposits
▪ Online accommodation reservations must be paid in full to guarantee and confirm your booking.  
▪ A valid credit card must be provided for all bookings when you check in. All online bookings require a valid credit card and payment must be made in full at time of booking.
▪ Your credit card will be held as security for your reservation and utilised for an applicable fees and charges during your stay and/or arising from these terms and conditions.
▪ Unless an alternative valid card or method of payment is provided upon check-in, this card will be used for all outstanding accommodation and ancillary costs to settle your account and/or any loss or damage caused during the stay. Site / Accommodation Cancellations & Refunds Policy
▪ If you wish to change any details of your booking, please contact Splitters Farm directly and we will do our best to accommodate your request. A $20 change booking fee will apply to any changes to your booking dates.
▪ If you or your group are unable to travel due to testing positive for COVID you will need to contact us immediately and provide proof of your positive test. A change stay fee of $20 will apply however any money paid towards your booking will be credit for a 1-year period from the date of cancellation.
▪ Weather Cancellations: If you or your group do not wish to travel due to extreme weather events (proof of said event must be evident) you will need to contact us immediately to discuss. A change stay fee of $20 will apply to change your booking and your booking may be credited for a period a 1-year from the date of cancellation.
▪ Refunds: We do not offer refunds unless in extreme circumstances. Any request for a full refund needs to be made in writing att: The owners of Splitters Farm info@splittersfarm.com.au
▪ You may choose to put your booking into credit if you pay a change booking fee of $20. You may be required to request a refund in writing, stating why you believe the refund payment should be considered. We will do our best to assist you, however, cannot guarantee that changes can be made or that a full refund is possible. ▪ Please note that bookings in certain time periods, or for certain accommodation types cannot be changed; however, in some instances, changes may be permitted but a charge may be imposed. Bookings / Tours where a credit has been retained for a future stay must be used within 1 year of the credits originating date otherwise the credit becomes expired and will no longer be available for use.
▪ Changes to site fees / accommodation tariffs may have changed from booking to re-booking. Guests requesting a credit will be required to pay the new rates / tariffs for the new booking. Guests are not able to lock in original pricing from a cancelled booking. New bookings will be charged accordingly. Accommodation Cancellation Charges
▪ Please understand that we are a small business and may find it difficult to fill your vacant site if you cancel. We apologise for any inconvenience.
▪ If you choose to our leave site early due to weather or any other reason you will forfeit consecutive nights and any money paid as your site/accommodation could not be filled at short notice.

Booking and Deposits:
• Guests are responsible for checking the booking details. Those named on the booking are responsible for all parties on site during the stay, including visitors.
• All reservations require a deposit to be paid at the time of the reservation. The minimum deposit is equal to one night’s stay. A reservation will not be confirmed without a deposit being paid.
• All group bookings require full payment at least two weeks prior to check in.
• During peak season, full payment of the balance will be payable 14 days prior to arrival.
• No site or accommodation unit is guaranteed.
• The maximum number of guests per site is six. The maximum number of guests in a cabin or villa must not exceed the number of beds provided in that accommodation unit.
• No bookings will be taken more than twelve months in advance.
Check In and Check Out:
• Sites: check in time is 12 noon.
• Cabins and villas check in time is 2pm.
• Check out time for all bookings is 10am unless alternative arrangements have been agreed with the park management in writing prior to arrival. If you do not depart before check out time, we may charge you for an additional day at the tariff applicable to your accommodation for each day until you depart.
• If you will be arriving after 6pm please call us to arrange after hours safe access for your keys. NB: this will only be allowed for prepaid bookings.
• Early departures: should you wish to check out before the office opens, please notify reception and place your keys in the key box outside of the office before you depart.
• If you would like to extend your stay, the appropriate tariff will be payable (depending on availability). Please advise us before 10am if you wish to extend your stay.
• All keys and access cards must be returned at the time of your departure. You agree that we may charge you for the replacement costs of keys or cards you lose, or fail to return to us.
Cancellations:
• All cancellations must be received in writing to the park: stay@stansburycaravanpark.com.au.
• Refunds may take the form of a credit which can be transferred to another future booking to be used within 12 months.
• Deposits will only be refunded (less 20% administration fee) when notified more than 14 days prior to arrival date. Deposits will not be refunded when cancellation is within 14 days of the arrival date.
• No credit or refund will be available for early departures, or cancellations once arrived.
Minimum Stays (cabins and villas):
• During school holidays and long weekends, a three night minimum applies.
• Easter weekend a four night minimum applies. (Thursday, Friday, Saturday, Sunday).
Cabins/Villas:
• ALL cabins and villas are NON SMOKING. Ashtrays are provided outside. Anyone found smoking inside the units will be asked to leave. If we consider you or your party has smoked in a cabin/villa you will incur a $200.00 cleaning fee.
• Cabins and villas left in an unsatisfactory state (as determined by us) will incur a cleaning charge of $200.00.
• Linen is provided for the main bed in the cabins and villas. Single bed linen packs are available for hire on request. A portacot is also available on request.
Park rules and safety instructions:
• You are your party are expected to obey all park rules, guidelines, signage and reasonable requests from park staff.
• Guests are expected to behave in a manner that is respectful of other guests, visitors and park staff.
• Conduct- Quiet time in the park is 10pm to 7.30am every day. We ask that you refrain from any behaviour which may be disruptive to other guests. We reserve the right to evict patrons from the park who are deemed to be behaving in a socially unacceptable manner including, but not limited to, unruly behaviour, excessive noise, drunkenness, bad and/or offensive language, disturbing other guests, causing damage or breaching any other park rules. All monies will be forfeited.
• The Park has a non smoking policy in all shared areas (including camp kitchen, amenities, playground, cabins and villas).
• Children under 18 years of age (minors) are to be accompanied or supervised by an adult at all times whilst in the park. It is your responsibility to ensure the personal safety, welfare and protection of all minors in your party at all times during their stay at the park.
• Vehicles – for the safety of all park visitors the speed limit is walking pace only. One car per site or cabin is allowed. Villas may have either two cars, or one car and a boat.
• Fire regulations: For safety reasons, drawbars for vans must face the roadway. No fires are allowed in the park, this includes braziers.
• Camp kitchen – is open 7.30am to 10pm or at the Manager’s discretion. Social distancing rules and density limits apply. Children are welcome to use the facility but must be accompanied by an adult at all times.
• Water- is precious so please be conservative. No washing of vehicles, boats or vans is to take place.
• Bike Riding – is permitted during daylight hours only and helmets must be worn at all times. NO riding between the camp kitchen and amenities block, or on the wooden boardwalk. Skate boards, roller blades and water balloons are not permitted in our park.
• Damage – all damage must be immediately reported to Management.
• Visitors are welcome however, you are responsible for ensuring they abide by the park rules. Visitor’s cars are to be left outside the park. Extra fees apply for overnight stays or showers.
• Rubbish – Please dispose of rubbish in the bins provided. Blue bins are provided for recycling of bottles and cans. No hard rubbish is to be left in the park.
• Fish cleaning areas- are located throughout the parks. Fish offal and crab shells are to be placed in plastic bags and securely tied before depositing in the freezers provided.
Pets: Please refer to the Pet Policy for details.
Damage/Loss:
• All registered guests may be liable for any loss or damage to the appliances, furniture, keys, boom gate access cards, fixtures and fittings in the accommodation. Normal wear and tear are excluded.
• Stansbury Caravan Parks takes no responsibility for the loss or damage of any personal items.
• Please lock up accommodation, vehicles, bikes etc and remove any valuables, especially at night.
• Thoroughly check cabins and amenities on departure as perishable items will be disposed of and non-consumables will only be held for one month before being disposed of, or donated to charity.
Right of Removal:
• If, during your stay, you or your party fails to comply with these terms and conditions, then in addition to any other right we may have, we may immediately terminate your accommodation and evict you and your party without liability to you. You agree that in these circumstances we are not required to refund any amount in relation to your booking or any other goods or services you have purchased from us.
Holiday/Short Term Accommodation:
• Guests are strictly prohibited from using any accommodation within the Park as their principal place of residence. All accommodation is only to be used for genuine short term stays (such as a holiday or corporate work stay.

Cancellations received 14 days prior to the booking date will be refunded minus a $10 processing fee.
*Cancellations with less than 14 days notice to the booking date, will forfeit the deposit.
*Long weekends, Easter and special events have a 21 day cancellation policy.
*Tariffs and deposits are not refundable if your stay is cut short.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Where bookings that are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted will be retained (or one night's accommodation whichever is greater). Bookings can be moved, however prices may change depending on the new booking period and amendment fees may apply. The same cancelation requirements as indicated above apply to Group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.

Within 48 hours of your due arrival date or in case of a no show the total amount of the accommodation may be retained.

No refunds are given for early departures or cancelations once arrived.

Cancellation and Refunds

Payments are not refundable unless 30+ days prior notice of your arrival date is provided. All cancellation are subject to a $30 cancellation fee.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation via email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

Reservations cancelled less than 7 days prior to arrival will forfeit the payment.

If you wish to depart early no refund will be given.

Management reserve the right to relocate or change the booked room/site, prior to or on arrival.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account.

OUR REFUND POLICY IS: *A MINIMUM OF THE NON REFUNDABLE DEPOSIT ($100 ON ACCOMODATION & $50 ON SITES) IS REQUIRED ON BOOKING, UNLESS THE TOTAL COST IS LESS THAN THE NON REFUNDABLE PORTION AT WHICH TIME THAT AMOUNT OF ACCOMODATION WILL BE NON REFUNDABLE *50% OF THE BOOKING MUST BE PAID 3 MONTHS PRIOR TO ARRIVAL FOR ALL HIGH SEASONS BOOKINGS *BALANCE MUST BE PAID ON ARRIVAL FOR ALL BOOKINGS *ALL MAJOR CREDIT CARDS (EXCEPT DINERS), ARE ACCEPTED WITH AMEX ATTRACTING 2.5% FEE, EFTPOS AND CASH *REFUNDS WILL ONLY BE ISSUED (EXCLUDING THE NON REFUNDABLE DEPOSIT) IF A RESERVATION IS CANCELLED AT LEAST 45 DAYS PRIOR TO ARRIVAL *BOOKINGS CAN NOT BE MADE FOR SPECIFIC CABINS OR SITES, HOWEVER, MANAGEMENT WILL ENDEAVOUR TO ACCOMODATE YOUR REQUIREMENTS *NOTE: MINIMUM BOOKINGS PERIODS CAN APPLY AND MANAGEMENT RESERVES THE RIGHT TO REFUSE BOOKINGS.

In the event of your plans being changed, the below cancellation policy will apply: • If a written request of cancellation is received more than 60 days notice prior to arrival, a $100 fee applies with the balance refundable. • If your reservation is cancelled less than 60 days notice prior to arrival or in the case of a no show, a refund will not be available. Note: Booking Fees & Credit card transaction fees are non-refundable. We recommend guests purchase Travel Insurance, which can save a lot of emotional distress if an unforeseen event occurs. 

Our Cancellation Policy: - Bookings cancelled 7 days or more before date of arrival will be refunded less a one night cancellation fee - Bookings cancelled less than 7 days before arrival are not refundable - Booking dates can be changed with at 7 days notice without penalty subject to availability; this may not be available at peak periods - No shows will be charged the total price - We don't offer a refund for early departure, or change of mind once checked in, or if asked to leave by Park Management

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

CANCELLATION POLICY

• First night is payable at the time of booking.
• Total stay cost to be paid 72 hours prior to arrival.
• Reservations can be amended or adjusted up until 72 hours prior to your scheduled arrival.
• Should you wish to cancel your booking you must notify the park at least 72 hours prior to your scheduled arrival.
• If notice of your cancellation is received within 72 hours to your scheduled arrival time, the park may retain all monies paid.
• Deposits will only be refunded if the park is notified 72 hours prior to your scheduled arrival.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay.

Terms and Conditions Bookings A deposit is required to secure every booking and must be paid at the time of booking. The minimum deposit is 1 nights accommodation cost. Payment of deposit must be made by cash, credit card (MasterCard or Visa only) or EFTPOS. All guests are required to provide a credit card and photo ID for security on check-in. Bookings may be cancelled without notice if the deposit is not received by the agreed due date. Balance of payment for booking is required on arrival by cash, credit card or EFTPOS. (Please note that cheques are not accepted) The management endeavours to hold the accommodation/site booked, however, they reserve the right to transfer the booking to a similar accommodation for the same period. We reserve the right to refuse entry into Fisherman's Beach Holiday Park. A full refund will be issued under these circumstances. Persons under 18 years of age must be accompanied by a parent or guardian. The tariff is based on the number and type of guests for the specified time and duration. Any amendments may change the tariff. Non-refundable Bookings Full payment is required at the time of booking. Bookable at least 14 days before arrival date. No refund will be offered for cancellations and no shows Changes or amendments to the reservation will be deemed as cancellation and no refund will be offered Cancellations Bookings cancelled more than 72 hours prior to check-in, will be refunded in full. Alternatively, the booking can be transferred to another date within 12 months if available. Cancellations inside of 72 hours of check-in will result in the price of one nights accommodation from each accommodation unit or site being deducted from the refund. Non arrival on the first night of the booking (without notification) automatically cancels entire booking. Payments are not refundable if the stay is cut short. Winter Guest Re-book Policy This is the only time of the year that the booking and cancellation policy differs from the above. A minimum deposit as per the below is required to secure your booking - Cabin - 1 nights' accommodation cost. - Site - $100 The minimum booking length for sites during peak season (1 June to 1 September) is 7 nights. Your initial deposit is required at the time of booking to secure your site/cabin. The fees for the total stay will be required to be paid a week in advance at all times, making the first week's payment prior to arrival. Any additional guests can be paid for when they arrive. Receipt of deposit/payment constitutes acceptance of these terms and conditions. Bookings cancelled more then 30 days of check-in, will be refunded in full. Bookings cancelled inside 30 days of check-in, will result in the initial deposit being deducted from the refund. Check in/out Time Check in time is from 2pm (for accommodation) and 11am (for sites) and check out is no later than 10am on day of departure (unless late check out is organised prior).

CANCELLATIONS & REFUNDS
If you wish to change any details of your booking, please contact our parks directly. Upon request, you may be required to complete a refund request in writing.  We will do our best to assist you but cannot guarantee that changes can be made nor that a full refund is available. Please note that bookings in certain time periods, or for certain accommodation types cannot be changed; however, in some instances, changes may be permitted but a charge could be imposed.

Bookings where a credit has been retained for a future stay must be used within 12 months of the credits originating date otherwise credit becomes expired and will no longer be available for use.

PAYMENTS/DEPOSITS
A deposit is required to secure each reservation. Reservations will not be guaranteed or confirmed without a deposit. A valid credit card must be provided for all bookings to secure your reservation with us. Please note if your deposit is not paid by the required date, your reservation will be cancelled. All online bookings require a valid credit card and payment must be made in full at time of booking.

Your credit card will be held as security for your reservation and utilised for an applicable fees and charges arising from these terms and conditions. Unless an alternative valid card or method of payment is provided upon check-in, this card will be used for all outstanding accommodation and ancillary costs and for any loss or damage caused during the stay.

Cancellations providing more than 30 days-notice to the arrival date will forfeit the initial deposit paid. Cancellations providing less than 30 days-notice to the arrival date will forfeit all monies paid.

In the instance of a part-cancellation, the manager of the park reserves the right to adjust any tariff that had been previously agreed upon based on the renewed number of bookings or total guest numbers.

Cancellation fees may also be held against accommodation that is no longer required depending on the length of notice given to the property.

Note: This policy does not apply after the booking has commenced.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

All cancellations will attract a cancellation fee dependent on the date the cancellation was made. Cancellation in off peak periods, $50 cancellation fee on Cabins and a $20 cancellation fee on sites. Cabin Bookings: Within 14 days of arrival date: refund given only if cabin can be re-booked minus any fees incurred. Peak Period Bookings, No refunds inside of 30 days

Online Bookings: Full payment is required at time of placing booking. All cancellations will forfeit the FULL booking amount. Pets are permitted on allotted sites and our Pet friendly Hideaway cabins ONLY. Please do not book into any of our other cabins/accommodation if you are bringing a pet as you will be asked to vacate that cabin/accommodation and be charged a hefty cleaning fee. Pets are NOT permitted during the Christmas holiday period 26th December to 26th January. Check in time is 2pm and check out time is 10am. Late arrivals for powered sites will be accepted up to 7pm (8pm during daylight savings time) ONLY. Fires are NOT permitted in the park AT ALL TIMES. Reception is CLOSED on Christmas Day so NO arrivals or departures can be scheduled for that day. Office hours are 8am to 6pm (closed Christmas Day). Please let us knw if you are arriving after 6pm so arrangments can be made.

COVID-19 FLEXIBLE BOOKING POLICY
We currently have a flexible booking policy in place to reassure our guests they can book with confidence in these uncertain times. If you need to change or cancel your booking because of COVID-19 restrictions you can do so up to 72 hours prior to arrival. We can offer you the option to amend your booking or receive a full credit to use within 12 months. This applies to bookings arriving up until 31 July 2021 after which our regular terms and conditions will apply. Please don’t hesitate to contact our reception if you have any queries regarding this policy.

CANCELLATIONS & REFUNDS
If you wish to change any details of your booking, please contact our parks directly. Upon request, you may be required to complete a refund request in writing.  We will do our best to assist you but cannot guarantee that changes can be made nor that a full refund is available. Please note that bookings in certain time periods, or for certain accommodation types cannot be changed; however, in some instances, changes may be permitted but a charge could be imposed.

Bookings where a credit has been retained for a future stay must be used within 12 months of the credits originating date otherwise credit becomes expired and will no longer be available for use.

Guest Credit if over 28 days notice is given.
Peak season (Long weekends, Easter, Christmas and New Year) 28 days or less NO CREDIT.
Low season (all other dates outside Peak season) 14 days or less NO CREDIT.

BOOKING TERMS & CONDITIONS

The terms and conditions outlined below apply to Tasman Tourism Holiday Parks.

– Management reserves the right to amend or alter prices, site’s, and conditions at any time without notice.
– Check in time for cabin accommodation is from 2pm and from 12pm for sites. Checkout time is strictly 10am. Unless previously arranged with reception, late departure fees may be incurred for occupancy exceeding these times.
– Whilst we endeavour to meet our guest’s requests, site/cabin preference is not guaranteed.
– Some parks may only be able to accommodate one vehicle per site/cabin.
– Should you wish to vacate your site early due to weather conditions, no refund will be given. Tariffs and deposits are not refundable if your stay is cut short for any reason.
– All linen is supplied in our cabin accommodation.
– You must be over 18 years of age to stay with us if you are not accompanied by a parent or guardian.
– All guests will be required to complete a guest registration card prior to or upon arrival at a Park. Failure to do this may result in non-acceptance of your reservation.
– Tasman Tourism encourages the use of credit cards only (Visa and MasterCard accepted).
– The guest whose signature appears on the guest registration form shall be deemed responsible to pay for all room costs and agrees that all costs will be paid prior to departure. The guest authorises the park to deduct any outstanding room costs, fees, damage charges, etc from their given credit card. Any payments not able to be recovered directly from a guest will be referred to a debt collection agency with the cost of collection being added to the debt to be collected.
– Park Management will not be held responsible for, or liable to compensate loss, theft, or damage to personal property on, or brought into the accommodation/site or in the immediate vicinity of the accommodation/site.
– We reserve the right to evict guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given, and charges will apply for any damage caused.
– Please note that according to Australian standards top bunks and elevated beds are considered dangerous and not recommended for children under the age of 9. Australian Standards relate to the use of bunk beds and state that “Children under the age of 9 years are not recommended to use the top bunk. Also, children must not play on the top bunk”.

Cancellation Policy:- Full refund subject to $20.00 cancellation fee if more than 30 days notice given. No refund if less than 30 days notice given.

We would love everyone to experience Tathra Beach Eco Camp, but we understand that from time-to-time things change and you may need to reschedule or cancel your reservation. Please read our cancellation policy below.

1. Postponement

If you reschedule your booking, these changes must meet the guidelines in our policies below for your entire deposit to be transferred to the new booking, this will not attract any cancellation fee. Alternatively, the current deposit may be held as a full credit to use within 2 years. Please note, all credits held or applied to future bookings cannot be issued as refunds.

2. Low Season: 1^st May – 31^st August (excluding school holidays, long weekends, & special events)

Deposits for reservations made in low season may be refunded if the park is notified at least 7 days prior to your scheduled arrival. A small administration fee of $50.00 applies to all cancelled bookings (except if postponed and deposit transferred or held). If cancelled within 7 days of scheduled arrival, a cancellation fee of 1 (one) nights’ accommodation applies per cabin or site (including postponement).

3. Shoulder Season: 1^st February – 30^th April, 1^st September – Summer School Holidays, Long weekends & special event periods.

Deposits for reservations made in low season may be refunded if the park is notified at least 14 days prior to your scheduled arrival. A small administration fee of $50.00 applies to all cancelled bookings (except if postponed and deposit transferred or held). If cancelled within 14 days of scheduled arrival, a cancellation fee of 1 (one) nights’ accommodation applies per cabin or site (including postponement).

4. High Season: Summer/Christmas School Holidays & Autumn/Easter School Holidays (Dates vary, please confirm at time of booking)

Deposits for reservations made in High season may be refunded if the park is notified at least 30 days prior to your scheduled arrival. A small administration fee of $50.00 applies to all cancelled bookings (except if postponed and deposit transferred or held). If cancelled within 30 days of scheduled arrival, a cancellation fee equal to 50% of the booking cost applies per cabin or site (including Postponement).

Where a booking crosses over seasons, for example, a Christmas booking that extends into February, the highest season policy applies.

BOOKING T&Cs

• All reservations require full payment when the booking is made. 
• On arrival we require a valid payment card to be kept on file for any additional charges incurred throughout your stay.  
• Any extra guests must be paid for upon arrival.
• Cancellations outside of the below date ranges will incur a $25.00 cancellation fee, or you may choose to hold the full payment as a credit for a future booking. Credits are valid for 12 months from day of issuing. Cancellation within the below date ranges will result in forfeiture of the total payment. 
  • • Off-peak seasons: 7 days prior to arrival
    • Peak seasons: 14 days prior to arrival
    • Peak seasons are any long weekend, school holidays, Melbourne Cup weekend, Easter weekend, Christmas and local or special events.  Winter peak for cabins only extends from June school holidays through to end of August. Off-peak season is other periods outside peak season.
    • Arrivals checking in to a cabin on a public holiday are subject to a $25 public holiday surcharge.
• Seasonal campaigns may be promoted with a non-refundable cancellation policy. Where applicable this will be clearly displayed in the rate details during the booking process. 
• We do not refund for early departures, Covid or weather-related cancellations. 
• Prices are subject to change without notice.  
• Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability. If there is an early departure prior, or late arrival to the reserved date, no refund will be made. 

In the unfortunate event that you have to cancel your stay with us, the following cancellation and refund policy will apply:

-       Cancellations during off-peak periods providing more than 3 days notice in relation to your scheduled arrival date are fully refundable. Inside 3 days of scheduled arrival date will result in forfeiture of all monies paid.

-       Cancellations during peak periods require more than 4 weeks notice. Inside this time, no refund will be given, however a credit can negotiated with management.

-       PLEASE NOTE: Where a deposit or prepayment is to be refunded, a standard administration fee of $20.00 is to be charged. Alternatively, the total refund amount may be transferred to a future booking (to be used within 12 months) and no administration fee will apply.

-       Refunds may take the form of a credit which can be transferred to another future booking to be used within 12 months. No refunds to be transferred to other guest bookings.

Check in time for cabin accommodation is from 2pm. Check in time for powered and unpowered sites is from 12pm.

Check out time for cabins/villas is 10am and 11am for sites. This is to allow for cleaning and maintenance. Late check out may be available at certain times. Please ask management if you require a late check out.

If our online reservations system is not showing availability for your requested dates, please feel free to contact us on 07 5486 4411 to discuss your accommodation requirements directly. Pets by Application Only - No dogs allowed during peak periods including Easter, September and Christmas School Holidays No Dogs Christmas Holidays (19th of December 2016 until the 9th of January 2017) 2017 Dog Dates... All Pets by Application only. No Dogs - Easter Holiday (1st April 2017 until the 17th of April 2017) No Dogs - September Holidays (16th September 2017 until 2nd October 2017) No Dogs - Christmas Holidays (18th December 2017 until 10th January 2017) Strickly No Pets allowed in and around Cabins. Deluxe Family Cabin Bunk House - Sleeps 6. Children under the age of 9 are not permitted to use the top bunks.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Cancellation & refunds

If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Caravan Park (subject to Manager discretion).

If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

It remains the discretion of the Park Manager to modify the following terms and conditions for exceptional circumstances. In some circumstances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

Compassionate cancellation

It is at the sole discretion of the Managers of Summerstar Tourist Park’s to provide a cancellation and refund of deposit outside of the below terms on compassionate grounds. However, a fee may be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds. We do not offer refunds for weather related reasons or other reasons outside of the control of Summerstar Tourist Parks.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us
2. Receive a full refund
3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

PEAK PERIODS: No refunds if less than 30 days notice given. Otherwise a refund is given less $30 administration fee for cabin and site bookings. OUTSIDE PEAK PERIODS: No refunds if less than 7 days notice given. Otherwise a refund is given less $30 administration fee for cabin bookings and a $15 administration fee for site bookings. No administration fee is charged if the deposit is put toward another booking. Refunds will not be given for early departures.

Cancellation fees may apply, please contact the park for details.

Check in time is 2pm and check out time is strictly 10am. If you are planning to arrive earlier please let us know and we will try our best to have your cabin or site ready for you. Late check outs are subject to availability. Please see one of our friendly team at Reception the day before you leave if you require a late check out. Cancellation Policy: A deposit equal to the first night is taken at the time of reservation. Should you need to cancel your reservation up to 14 days prior to arrival we would refund your deposit. Within 14 days of arrival you would lose your deposit.

Terms and conditions Receipt of your payment means we guarantee to hold that accommodation for you and you agree to stay with us for the period you have booked. In the event of a cancellation refunds will be refunded to value of 75% of the deposit if notice is given one month prior. Failure to give one-month notice results in a forfeiture of deposit.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Low & Shoulder Season
Free cancellation period up to 6 days prior to arrival date. Cancellations within 5 days of the arrival date will incur a cancellation fee equivalent to the total booking tariff.
Cancellations due to exceptional circumstances will be taken into consideration.
Please note: Booking alterations include date changes, reduction in nights and reduction in guests. These fall under the same rule as a cancellation and must be amended prior to the free cancellation period.
 
High & Peak Season
Free cancellation period up to 15 days prior to arrival date. Cancellations within 14 days of the arrival date will incur a cancellation fee equivalent to the total booking tariff.
Cancellations due to excptional circumstances will be taken into consideration.
Please note: Booking alterations include date changes, reduction in nights and reduction in guests. These fall under the same rule as a cancellation and must be amended prior to the free cancellation period.

BOOKINGS TERMS & CONDITIONS
Rates are subject to change without notice! Please check when booking.

Tariffs listed are for 1-2 people only.

Minimum booking periods apply Peak Periods/ Weekends/Special Events

BEDDING: Bedding is provided for the main bed in each cabin, and any additional paid guest beds. If use of additional beds is required, please see the team at reception.

BOOKINGS: Can be made by contacting us on Freecall 1800 880 070.
A deposit of one night’s accommodation is required to confirm cabin bookings.

SUBLETTING OF ACCOMMODATION: Accommodation/sites are provided to the booking party for the guest(s) as named on the booking. Accommodation must not be sublet or resold by the booking party for commercial gain without our prior written consent. Genuine group bookings are not affected.

CANCELLATIONS AND REFUNDS:
Premium/High (bookings place on or after 22 December 2017)

Cancellations providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.
A fee of $30 applies to all bookings cancelled prior to 14 days of the arrival date; (28 days for Peak period bookings).
No refunds apply to bookings cancelled within 14 days of the arrival date; (28 days for Peak period bookings).
It may be possible to re-book a cancelled booking but this is subject to availability.
Cancellation fees still apply.
PLEASE NOTE SPECIFIC CANCELLATION POLICIES APPLY TO GROUP AND EVENT BOOKINGS. THESE CAN BE OBTAINED DURING BOOKING PROCESS FROM OUR STAFF

ARRIVALS & DEPARTURES:
Check in time is from 2.00 pm.
Check out time is strictly 10am.
Late checkouts may be possible – please enquire about our late check out fees when you arrive.

REFUND POLICY
Refunds of fees paid are available under the following circumstances:

HIGH SEASON
Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are refundable, excluding a $35 administration fee.

Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of all monies paid unless the site/accommodation can be rebooked.

MID SEASON
Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are refundable, excluding a $35 administration fee.

Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid.

LOW SEASON
Cancellations providing more than 24 hours’ notice in relation to scheduled arrival date are refundable, excluding a $35 administration fee.

Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.

PLEASE NOTE: Where a deposit or prepayment is to be refunded, an administration fee is to be charged. Alternatively, the total refund amount may be transferred to a future booking (to be used within 12 months) and no administration fee will apply.

Reception/kiosk opening hours are 8am - 5:30pm summer months 6pm. Units/Cabins check in time from 2pm, check out time strictly 10am. Site check in from 11am, check out 10am. No fires permitted unless authorised by management. Children are to be supervised at all times and helmets must be worn when riding. Please keep the noise to a reduced level after 10pm, respecting others within the park. Pets are allowed on powered/unpowered sites. NOT allowed in or around cabin/unit area. Deposits are require at time of booking. Cancellations more then 10 day before check in date can be refunded, a $15 admin fee will be taken out of the refunded amount. Cancellations within 10 days of check in date are non-refundable.

http://restpoint.com.au/terms-conditions/

100% of your total booking cost will be charged to your credit card, upon making booking. Minimum booking periods apply. Management will endeavour to accommodate specific cabin requirements although no guarantee is made. Customers are required to provide a credit card at check-in to cover incidental charges and may be required to provide photo ID. Check-in is available from 14:00pm on day of arrival and Check-out 10:00am on day of departure. Early arrival or late check-out is subject to availability and strictly not available in high season. Prior arrangement is essential and fees may apply. Reservations for High season: Strictly minimum booking periods apply and late-check-outs strictly not available in high season. Christmas period minimum 7 nights stay, Easter period and Long Weekends - minimum 4 nights stay, excluding June long weekend -which is minimum 3 nights stay. Reservations for Shoulder and Standard season: Minimum booking periods apply and late-check-outs are subject to availability in shoulder season. Strictly minimum 2 nights stay period, which excludes Easter period and Long Weekends, which is a minimum 4 nights stay. Prior arrangement is essential for Weekend Packages Check in from 14:00pm Friday, Departure by 16:00pm Sunday. This is subject to availability and additional fees may apply. Any issues with accommodation are to be reported to Office Staff prior to or upon check-in and we will endeavour to correct the problem as soon as possible.

Cancellations for powered or un-powered sites in the West Wyalong Caravan Park must be made 48 hours prior to arrival date to qualify for a full refund of the booking cost less a $20 processing fee. Any cancellation made 48 hours or less prior to arrival day will forfeit 100% of the booking cost.

Cancellation for cabins or bedsits in the West Wyalong Caravan Park must be made 7 days prior to arrival date to qualify for a full refund of the booking cost less a $20 processing fee. Cancellations made within 7 days prior to arrival will forfeit 100% of the booking cost.

Please contact the park if you're travelling with your pet.

ALL BOOKINGS NEED TO BE FULLY PAID in order to secure the booking. Sites and cabins.

FUNDS WILL NOT BE REFUNDED if booking is cancelled within 2 days of arrival or if you don’t show up.  If you cancel before the cancellation period starts you will be entitled to a refund minus a $15 cancellation fee. This includes sites and cabins.

SCHOOL HOLIDAYS, long weekends and special events

The following will apply to the refund of deposits, or other moneys paid, due to cancellation: More than 30 days notice 100% refund less $10.00 Admin Fee 30-15 days notice 50% refund less $10.00 Admin Fee Less than 15 days notice No refund unless rebooked for the same accommodation type & duration within 12 months of the original reservation in which case a $10.00 Admin fee will apply. Payments may only be transferred once.

FOR ALL ONLINE BOOKINGS, THERE IS A NO REFUND POLICY SO PLEASE CHOOSE YOUR DATES CAREFULLY. NO refunds apply for amendments to bookings following check-in. This means that if you choose to leave earlier than expected after you have checked in, you are not entitled to a refund.Reception hours: 8.30am 6.00pm 7 days (5pm Oct - March) If you are arriving late, please pay in full by credit card and a Welcome Pack including a key, park map and receipt will be left in the safe to the right of the reception door. Please phone our staff on the day of arrival to obtain your 4 digit code to open the safe. Please return the key to the safe if you depart early in the morning. (Keys are not required for caravan/camping sites).Check-in: after 2.00pm and Check-out: strictly 10.00am.Once you have made a booking you have entered into a contract with Wintersun Caravan and Tourist Park. For accommodation bookings you will be required to leave a credit card number as a security bond when you check-in. In the absence of a credit card, a $100 cash bond will be required. The bond will be refunded once the room has been inspected by management at the time of check out.All accommodation and other buildings are NON SMOKING.A maximum number of occupants applies for each chalet type, as noted on Wintersun Caravan and Tourist Park website and cannot be exceeded. If on arrival the number of people exceeds the maximum for the accommodation type, we reserve the right to decline the booking.Minimum age to make a reservation: 18. A responsible adult must accompany any persons under 18.Accommodation is serviced on departure only or once a week for long term guests.If you require a cot or highchair, please make arrangements before arrival by phoning (08) 99 418 150. Cot hire is $10/night. These items are subject to availability.

Check in time 2 pm Check out time 10 am RECEPTION HOURS 9 a.m - 7 p.m DEPOSIT POLICY Full payment is required at the time of booking for ONE night stays. The first night rate is required at the time of booking for all other bookings. PARKING Cabins and sites have parking for one car only. If you have extra parking requirements please let us know so we can try to accommodate your needs. LATE ARRIVAL If you are arriving after our office closes at 7pm, we require the balance of payment to be paid prior to your arrival (We accept Mastercard or Visa over the phone). Following payment instructions regarding late access to the park can be supplied. CANCELLATION POLICY For cancellations 14 days prior, full deposit is refunded less the booking fee of $20. For cancellations less than 14 days, the deposit less the booking fee ($20) is refunded only if your reservation is re-let for the same period. REFUND POLICY No refunds for early departure. PETS We only have 3 pet friendly cabins available (max 2 pets only). Please note that there is a one off charge of $20.00 for cleaning in these cabins included in the first night rate. These cabins book out quickly so try to book early. All pets are to be on a leash, picked up after and are not to be left unattended at any time. DAMAGE Please note any damage to property will incur a charge at the Managers' discretion. CONDITIONS For the comfort and convenience of all park patrons, the following conditions apply: - All cabins and park facilities are non-smoking and smoking is not permitted near doorway/window entrances. - Parents are responsible for supervision of their children and others under the age of 18 years in their care. - No open fires permitted (including wood fueled BBQ's). Fire bans are to be obeyed at all times. - Park facilities are for use of park patrons only. All visitors must report to the office. - Park management reserves the right to prohibit entry to and/or remove persons from the park without refund of monies paid.

Cancellations PRIOR to 10 days of the scheduled arrival date will be refunded less $50 booking fee.

There will be NO REFUND if cancellations are made within 10 days of the schedule arrival date.

CHECKING IN & OUT 

•   We are flexible about check in and check out times by prior arrangement during quiet periods, but during peak periods guests are required to:

    –  Check in no earlier than 2 pm, unless previously arranged. 

    –  Check out no later than 10 am during quieter periods,

    –  A half day late surcharge will be enforced for guests not respecting checkout times. 

    –  If you’ll be leaving early, please let us know – it helps when we’re planning our cleaning. 

•   No refunds will be given for late arrivals or early departures.

No one under the age of 18 years is permitted to stay in the park without parental supervision. Non compliance with this rule will see all fees and security deposits forfeited and immediate evication. There must be at least 1 adult to stay with any online reservation. Comply to Park Rules Pets allowed (conditiones apply: no pets at Peak Season or inside cabins) Office Hours 9.00am to 6.00pm (If you are going to arrive after 6.00pm please contact us so we can make other arangements. Arrival time is 11.00am for camp sites and 2.00pm for cabins. Depature time is 10.00am. CANCELLATION POLICY: We understand that sometimes plans fall through. Cancellations to bookings for this property (Woodbine Tourist Park) must be made 14 days prior to the check in date or you will be charged the full amount of the first cancelled night plus $20 administration fee. The property makes no refunds for no show or early checkouts.

Refund Policy: Cancellations notified outside of the following times will receive a refund once the booking has been relet in its entirety. Failure to advise of your cancellation, or if you do not arrive by 10am on the day after your scheduled arrival date, may result in your booking being cancelled without any refund to you. Any changes to your reservation are subject to availability. School holidays, long weekends, public holidays and local special events - cancellations or changes must be notified at least 14 days prior to your scheduled arrival. All other times, a full refund will be given provided the cancellation or change is notified at least 7 days prior to your scheduled arrival. Cancellations after this timeframe may incur a $20 cancellation fee. Some rates or packages may not be changed and/or cancelled and will be advised in the individual conditions at the time of booking and on your confirmation. Important information: Arrival Times: Check in for accommodation in Cabins and En Suite Sites is available from 2pm and for caravan & camping sites from 12noon. Should you arrive prior to these times and your room/site is not available, you are welcome to use the park facilities; Where your expected arrival time is after 6.00pm, please contact us to make arrangements. Departure Times: Accommodation check out is by 10am and 11am for Caravan/Camping Sites. Time Extensions may be arranged with prior notice; subject to availability. Please contact us on 03 5182 5063 to discuss your specific needs. (Additional fees may apply.) Other Information: There is only one car per site. If you have additional cars, trailers or boats they must be parked in our Visitor Car Park area at the front of the park or elsewhere by arrangement with management. Dogs are welcome within the Park in accordance with the our Dog Policy, however no dog is permitted inside the Cabins (Except Cabin 42 DOG FRIENDLY) or Amenities Block. All Cabins and Indoor Entertainment Areas are Non-Smoking.

• Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions.
• The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
• Bookings cancelled 14 days or more prior to the arrival date will be refunded less one night's accommodation.
• Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months.
• The same cancellation requirements as indicated above apply to group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.
• No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months.
• Only one promotional/membership offer can be redeemed on any booking.
• Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Cannot be used in conjunction with any other offer/membership discounts.
• In the respect for the comfort others staying at each of the G'day Parks, we only allow one vehicle per booking.
• We reserve the right to refuse entry into G'day Parks. A full refund will be issued under these circumstances.
• Persons under 18 years of age must be accompanied by a parent or guardian.

Terms & Conditions Bookings are not confirmed until the required security deposit of one nights accommodation has been paid and deposited. (Please note that if the booking is for one night only full payment is required). Security deposits on bookings cancelled 7 days or more prior to the arrival date will be refunded, less a $50 cancellation fee. When bookings are cancelled less than 7 days prior to arrival, the 1st nights tariff will not be returned. No refund will be given after arrival/check-in (i.e. No refund for early departures). Persons under 18 years of age must be accompanied by a parent or guardian. Security deposits and pre-paid tariffs can be paid over the phone with a Visa or MasterCard. Cheques are not accepted on arrival. We do not permit excessive noise or music after 10.30pm. Check out time is strictly 10am. Long weekends - 3 night minimum Melbourne Cup Weekend 4 night minimum Christmas/New Year & Easter Bookings A deposit equal to the first nights accommodation is payable at the time of booking. All fees must be paid in full for the Christmas/New Year period no later than 1st December and Easter by the 1st March. If a reservation is changed or cancelled after 1st December for Christmas/New Year and 1st March for Easter Bookings it may result in the entire tariff being forfeited. The tariff will only be refunded if the cabin or site is fully re-let for the period of your stay (Less a $50.00 admin fee). Christmas/New Year and Easter 4 night minimum. Allocation of any particular site is not guaranteed.

Terms and Conditions
Bookings are not confirmed until the required security deposit of one night’s accommodation has been paid and deposited. (Please note that if the booking is for one night only – full payment is required).
Security deposits on bookings cancelled 7 days or more prior to the arrival date will be refunded, less a $50 cancellation fee.
When bookings are cancelled less than 7 days prior to arrival, the 1st night’s tariff will not be returned.
No refund will be given after arrival/check-in (i.e. No refund for early departures).
Persons under 18 years of age must be accompanied by a parent or guardian.
Security deposits and pre-paid tariffs can be paid over the phone with a Visa or MasterCard.
Cheques are not accepted on arrival.
We do not permit excessive noise or music after 10.30pm.
Check out time is strictly 10am.
No pets are allowed during Christmas Holiday Period (Christmas Day + next 10 Days) & Easter Holiday Period (Good Friday to Easter Monday). At all other times of the year our park is pet friendly and any visit by you and your pet is subject to the following conditions:

No refunds given for online bookings.